Homebase Reviews

1.9 Rating 948 Reviews

21 %

of reviewers recommend Homebase

Company Reviews

Questions

Metrics

1.9

Based on 948 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Homebase deliver? How long does Homebase take to deliver? Does Homebase deliver on time? How is accuracy and good condition of items delivered by Homebase?

Returns

How is Homebase returns process?

Customer Service

How can I contact Homebase? How quickly does Homebase resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Homebase.

Phone:

ph:+44-34-50778888

Email:

order.enquiries@homebase.co.uk

Does Homebase deliver on time?

Helpful Report

(1 month ago)

Greater than 12% of reviewers feedback is Homebase normally delivers on time.

Helpful Report

(1 month ago)

58.33%

Industry Average

“ Ordered parasol 2nd June and paid £6 delivery fir following day 3rd June rang customer help line mid afternoon and told out fir delivery but when I checked tracking stated still at depot and gas not been delivered- disappointing to say the least! ”

- Anonymous

Homebase Reviews

Delivery - Average