The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,180 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 25th April 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry to complain but Ponderay Idaho Home Depot is terrible to do business with! Unfortunately, this has been the worst experience in ordering we have ever had. Not only did they make multiple excuses and rescheduled my delivery before finally telling me the road restrictions were preventing delivery (which makes complete sense) however, the rude driver yelling at me when I stated this whole process has left me really frustrated was not needed but when they did finally deliver part oif the order was missing. The driver who ended up delivering called it in on site (this driver was wonderful) that it was missing, we called it in, We were told a manager would call, they did not. Though they put in the notes they called, and we did not answer. We were told they would call yet again today, and they did not. I called again and was told I was wrong the items were in the order. I let them know that they we not. There were 3 deliveries before me, maybe they went there I don't know but they were not here. I started a chat on Homedepot.com to be told they can't help me to take it up with the store. We are now 4 phone calls to them in and now being told I am wrong they were delivered but they will credit back the missing items.... Great that's all I want since they were not included. But they most certainly were not included in any of the pallets that were delivered. We went through every piece. The lack of customer service and resolve has certainly upset me. The idea of ordering from the Ponderay Home Depot ever again has left a sour taste in my mouth. I am saddened to see this is the level of service representing home depot. I hope other stores are not this way.”

Helpful Report

Posted 2 years ago

“Managers, sales reps & customer service reps (at the local store (G. H.), district level(G.R., Mi.), and the headquarter's level (Alabama) ) repeatedly fail to answer and fix: 1) the debt, 2) the failures of the product & 3) the faulty performance/workmanship of their employees and/or another (CFI subcontractors)! In other words, they did not comply and backup & credit the warranties & guarantees granted to the customer regarding: 1) the quality of products and 2) the quality of the work performed. Every employee(from the bottom-up) did not reply to: 1) the customer's queries (20+, it was all lip service saying they will follow up & correct the problems) or 2) act on (resolve) and fix the problem(s). Home Depot was given the option by the customer to : 1) fix/correct all the problems or 2) a) let the customer return all purchased items,b) refund the money in full (approx. $19,000) & c) fix all the damages the workers/subcontractors (CFI) did to the house. At this point in time, Home Depot has done absolutely nothing to rectify the situation. Home Depot employees have no work ethics and the quality of their products and their work is extremely poor! They are extremely unreliable all around. Their only concern is to make MONEY by getting and keeping your money!!”

Helpful Report

Posted 2 years ago

“I've been a home depot card holder for many year, over the years I've bought all of my power tools, lumber for projects, three mowers, lawm equipment and appliances. About a year ago I ordered a dryer, they said it would take about a week to get. A week turned into two and then three. Then they said I could go down to the supply yard and pick it up. Now my refrigerator quit and they said it would take a about a week to get, I can't wait a week for a new one. No one seemed to want and help me out in my emergency. I'm thinking about tearing up my home depot card and go to Lowe's.”

Helpful Report

Posted 2 years ago

“new refrigerator, was installed, delivery guys said a new idea..THEY REFUSE TO TAKE THE OLD ONE OUT OF THE HOUSE. Saying customer must take it out of the house, THEN they will haul it away. Had lawn guys take ref. outside WHILE THE delivery guys WATCH and took off just before the refrigerator was out of the houses. Now I am on a pick-up list until 6 days goes by. On Google Home Depot say they will take the old one the same day. Have fun ladies who have washer & dryer in the basement.”

Helpful Report

Posted 2 years ago

“Omg!!! What a nightmare!!! I ordered an AC for one of my rental properties online. When it was delivered it was damaged. So I returned it to my nearest Home Depot store. They issued a credit and told me I would be leaving with a replacement air conditioner! They lied about that they don't carry that AC in the store it has to be ordered online! Okay so I go home try to reorder it online, yet AGAIN!!! TURNS OUT HOME DEPOT DOESN'T HONOR ITS OWN STORE CREDITS ONLINE! SO I GO BACK TO THE STORE TO GET THEM TO REORDER MY AIR CONDITIONER FOR ME USING MY STORE CREDIT! GUESS WHAT THE AIR CONDITIONER I WANT WHICH WAS NOT ON SALE HAS NOW GONE UP IN PRICE OVER $150!!! SO I CAN'T GET THE AIR CONDITIONER I CAN'T GET MY MONEY BACK AND I HAVE A USELESS STORE CREDIT!!! THIS IS BEYOND A NIGHTMARE I SPEND ANYWHERE BETWEEN 20 AND $30,000 PER YEAR AT HOME DEPOT BUT NEVER AGAIN AND NO MORE FROM NOW ON I'LL BE DOING ALL MY SHOPPING WITH LOWE'S!!!!”

Helpful Report

Posted 2 years ago

“People Home Depot is a joke. Bought a washer and dryer install was a disaster gas leaked water leaked no washers in hoses installers didnt tell us just shut gas off and water and left. Next month bought a fridge same issues and they left box and trash all over my drive way. Bought dishwasher was to big still in box never opened called store they said bring it back as long as box was never opened. Did that then they refused it saying you only have 48 hrs to bring them back. Had same issues with floor installs I’ve learned now. Getting my cabinets counter tops from Lowe’s will never ever walk in to a Home Depot again . I’m not a person to go off like this but wow . I have over an acre guess where I’m not buying my new tractor either .”

Helpful Report

Posted 2 years ago

“Had freezer delivered was told garage ready it was but only set in garage not moved where we wanted my husband had to get help to move around other freezer wasn’t pleased”

Helpful Report

Posted 2 years ago

“Bought a frig at store Rogers AR store ice maker will not work freezer will not get below 28 degrees delivery people did not know how to correct it went back to store and was told by sale manager when it goes out the door it your problem HD don't honor warranty don't know if we can get it fixed or not but we are done with home Depot”

Helpful Report

Posted 2 years ago

“They delivered my dryer to the wrong home. Apparently they aren't supposed to just leave things outside and the driver signed for it himself then they told me that they wouldn't do anything about it. Wouldn't even give one star but that's the only way I could review definitely wouldn't recommend using delivery if you have a way to get it I would just do that because these people suck.”

Helpful Report

Posted 2 years ago

“I placed an order 2/24/23 for a GE dryer. To make sure the item will be fitting my old dryer, before placing the order, I double checked with their costumer service. I needed a dryer with a right side exhaust. The delivery came on 3/1/23, with a back exhaust connection. After bringing upstairs the new dryer and removing the old one, they didn't have the equipment to connect. We called together the customer service and explained the problem one more time. They guaranteed me it will be fixed for the next delivery, scheduled 3/6/23. An other disappointment, they did a replacement with the exact same dryer with a back exhaust connection. The driver in charge of the delivery, make photos and called in front of me his supervisor to find a solution to this problem. Within 24 to 48 hours, I was supposed to receive a phone call, nothing happened .... I called back on Thursday, and on Friday, I have reached the Resolution team with Marie, who seems to be the only one trying to resolve this issue, she contacted the district manager Mr Martinez, who was supposed to be Back to me before 10:30am. At 2:30pm, I called back. the other person from the Resolution team explained me it is an out of pocket issue with GE, and they are trying to work on it... I wish I can change this rating later, let's see what is going to happen.”

Helpful Report

Posted 2 years ago

“Water heater was supposed to be delivered yesterday by hone depot. Stayed home all day and didn't come. Notified that UPS is delivering next day but no delivery time frame. Had appointments that couldn't be missed. Seniors and disabled that can't carry a water heater so need them to bring it into the house. UPS wouldnt give a time frame.”

Helpful Report

Posted 2 years ago

“I took a day off to wait for my delivery. I never got the call the night before. I finally found the email with the time frame. Waited and waited. They said it was delivered and I was at the end of my timeframe with no appliance. They didn’t call because the number was wrong. Delivery person came and rang once. I did not hear it. He left. I called customer service to find out what it said delivered. Rep helped with speaking to delivery office. Told me they could come back in 2 days. Just to tell me they can’t. Then gave me another date, I asked for after work hours and they couldn’t give me that. So I asked to cancel the order. Then Home Depot calls me to tell me we can have it delivered Saturday which there will be someone home to accept the delivery. Just to tell me because it was canceled, I had to reorder then call customer service back to fix the date of delivery. For a fact, I wasn’t able to to that the first time so I had to take a day off for this delivery. All in all I wasted a day out of work and still didn’t get my appliance. Also, the refund was going to take 5-10 business days. So I just have an extra grand to pay for it again to get delivered? It’s bull if you ask me. Couldn’t contact me but yet ring once and leave in one minute. I reviewed cameras after n realized I did miss it. But nothing else they can do for me. I just spent 15 grand with them renovating an aprtment. I will not give them the business going forward. So yes I refused to repurchase until I get a refund. So be careful ordering online and wait outside for the four hours so you don’t miss them! This was frustrating and an hour later all isn’t resolved. It’s all canceled. I shouldn’t have to put out more waiting for the refund. So they don’t care you took the day off but my point is, he should kept ringing since I didn’t get my call. Cars were in the driveway and he said no one was home. I guess it’s Lowe’s going forward”

Helpful Report

Posted 2 years ago

“Store supposedly working out a contract with new countertop installation crew. Drug their feet so much on this I went and ordered my countertop elsewhere and had a private installation crew put them in. Home Depot is loosing business over all of this. Hard to get the countertop person to answer the phone and she is hardly ever there when I come in to speak to them. Poor customer service for sure.”

Helpful Report

Posted 2 years ago

“Home Depot uses incompetent contractors and they are no shows. Never accommodating to customers.”

Helpful Report

Posted 2 years ago

“Home Depot. is the worst. Do not have them install anything. 2 years and they still have not finished installing my exterior doors. All I get are excuses when I finally do speak to someone. And I paid in advance for these doors. NEVER AGAIN!!”

Helpful Report

Posted 2 years ago

“Usually I would give you five stars but today you get one. Cashier asleep at the register in the contractors area. When she woke up she just stared at me, started scanning on my items two or three times. I asked her if that was right she just looked at me, I loaded my material in the truck looked at my receipt, went back in showed it to her, just stared at me told me to take it up with the return desk and went back to sleep I guess with her eyes open. Fayetteville Arkansas a shame today.”

Helpful Report

Posted 2 years ago

“I ordered a closet maid shelf kit. When I opened the box there was a broom and dustpan set. I was informed by customer service that since the box that was delivered was the same weight as what I ordered they could do nothing about it. If you order from Home Depot have it delivered to the store and open it there. As for me I will be shopping at Lowes from now on.”

Helpful Report

Posted 2 years ago

“We recently went into Home Depot to purchase a washer and dryer. When asked if we had and gas or electric hookup, we stated we unaware of the type of hook up we had, which we repeatedly told Cristal we weren’t sure if we had an electric or gas and we were not shown what the difference was and which out any confirmation the order proceeded to be placed. Once it was delivered the delivery guy told us we had a gas dryer and we’re receiving an electric dryer (we were told we could refuse if the appliances were damaged or defective. We were unaware we could have refused the delivery if the wrong item is ordered. It wasn’t until I went in to the store the same day as I was once informed you could refuse if it is the type of dryer as well once I went in to get help by Sylvia) if I had known this information previously I would have definitely refused the order. We spoke to Kirsten the appliance supervisor who was VERY VERY unhelpful and on top of being unhelpful was really Rude! We’ve offered to pay the restocking fee and purchase the new gas dryer through them and she didn’t want to hear anything we had to say. So much for customer service!! If you need help purchasing appliance I will NEVER recommend this The Home Depot ever again!”

Helpful Report

Posted 2 years ago

“Went thru Home Depot for our new kitchen. It has been nothing short of pure hell!! Broken cabinets, missing cabinets, cabinets and hardware having to be ordered multiple times!! I wish we would have taken the time to read the reviews before going thru them. Had a phone call from one of the higher-ups about compensation because of everything we have gone thru, said higher up is now denying ever talking to us. It has been months now and our kitchen still isn't done!! Please read reviews on Home Depot and American Woodmark, which is the cabinet maker for Home Depot. They do not deliver a good product and will not stand behind their product!!”

Helpful Report

Posted 2 years ago

“On Home Depot’s official website ordered Dewalt cordless drill kit DCD797D2 with HDepod’s promo discount 15%. Once received the tool noticed that packaging was not accurate as it supposed to, the stickers with shipping barcode was scratched off the packaging but I still could read partially the address and some other information which doesn’t belong to me. Opened the box, one of the battery packs is not responding not on the drill itself and not on charger neither . Next day made my trip to Home Depot for replacement. They didn’t have it in stock. So representative told me that they will refund only the actual paid price, which means I can forget about promo code from HD, because it was reframed on the drill at first purchase. And same representative told to order online again. So from my understanding this is some kind of ponzy scheme, “Dear value customer here is your welcome to neighborhood discount 15%, which we’ll take away from you by sending you a defective item”. Coincidence you might say, OK I had nothing to do and ordered online right at the store another the same kit. Today I got a package with my replacement of the same model Dewalt. Opened the box… Battery pack which is on the drill is not responding again not in charger neither. And this drill kit has weariness signs, scratches on the battery packs and drill driver itself. I’got proofs this time, recorded unpacking video. How wonderful Home Depo cares about their customers 😕 Very disappointed with Home Depot You just lost one more customer.”

Helpful Report

Posted 2 years ago

The Home Depot is rated 1.6 based on 1,180 reviews