The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,221 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,221 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 6th June 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Ordered a washing machine after ours broke. Delivery was in 4 days. Once delivery day came around, an independent delivery serviced opened the package to a heavily damaged machine. We were informed that the machine had to be returned to Home Depot before a new one can be sent out. They expected me to wait 2 weeks without a washing machine with laundry stacking up before sending out a replacement. We decided to go with Lowes and ended up with a machine 2 days later. Now 3 weeks later we receive a call that Home depot is attempting to deliver a REPLACEMENT washing machine instead of refunding me for the damaged one ordered 3 weeks prior. This was my LAST purchase with Home Depot. Unacceptable.”

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Posted 2 years ago

“If I could give 0 stars I would. I’ve paid for a door install in June 2022. It is now August and I have not been contacted by anyone to schedule the install. Numerous calls to HD and the contractor go unanswered.”

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Posted 2 years ago

“Poor to no customer service in kitchen cabinet department. Will never do business with Home Depot again. I am writing a letter to the CEO which I'm sure won't matter or make a difference, but any company (or even a store) who thinks they are too big to fail or go out of business will learn a hard lesson. The company's CEO needs to be a secret shopper on a large ticket item. My order would have been at least $100,000 sale.”

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Posted 2 years ago

“I have spoken to the manager before at the Weatherford TX store. I’m. A 80% disabled veteran and a farmer. When I ask for the military discount and my ag exemption. I have been told they can’t honor 2 discounts. AG EXEMPTION isn’t a discount. I left $700 dollars at the register and went to Lowes and purchased everything with military discount and ag exemption. Other Home Depot’s honor both as well as Tractor Supply, McCoy’s, Lowes, Sutherland Home Place. This has happened to me 3 times in Weatherford. Can’t speak to manager, but did call and educated the manager, which she thank me. Must have a high turn over of Managers and no training. Store personnel are rude, arrogant and very resistant to listen. Contact the TX AG commissioner, if you need confirmation that an ag exemption permit and number is not a discount I am proud to serve and feed Americans, but will never set foot in another Home Depot and just liquidated my HD stock. That was the 3rd time at that location, even though I made many other purchases that did use my ag exemption with veterans discount, 3 strikes, your out. Also stores like yours and others who mainly rely on self checkout will not be used by me.”

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Posted 2 years ago

“I decided to go with Home Depot and their estimate for window retro. Jim Walker was my salesman and a very knowledgeable man who walked me through the process. Decided to go with SIMONTON. They are quite a bit less than Milgard. Personal choice for my situation. I had Mark come and measure and was knowledgeable and efficient. Windows came in sooner than quoted and I had Misael and Raul do the install. Such great men and they get an A+ In all areas from top to bottom. If u ever g Need windows installed I highly recommend him for the job. They are Glass and Window Pro Installer of Madera Ca. If you live in his vicinity. Back to Home Depot. Sara was patient and helpful when coming to scheduling and understanding my ending balance. All in all I am quite satisfied with all things considered. Will depend on them for my business in the future. Thx everyone.”

The Home Depot 5 star review on 10th August 2022

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Posted 2 years ago

“I made an order 1335.00 composite decking , then I reordered 7 pcs more the ones that came did not match I waited over a month still no update of delivery date just August 10 pickup I call store this morning they said it was there I was very upset because this order WB18315288 DID NOT MATCH ORIGINAL ORDER W88937630 WRONG COLOR the store won't return the 7 pcs because they said it was too late the only email/text I received said no tracking information so I was waiting for shipping information for Aug 10 I have spent over 200000.00 of dollars at home Depot over the years I am beside myself”

The Home Depot 1 star review on 9th August 2022

Helpful Report

Posted 2 years ago

“Place an order for replacement French Doors for my home in Feb 2022. Spent over $7000.00 and was told 4-9 weeks to receive. Was contacted once for an update and a delayed delivery date, that was May-June. It is now August over 20 weeks with no delivery date, being told we just have to wait. Home depot has just washed their hands of the matter blaming it on the vendor, the refuse to take any responsibility even through they took my $7000.00 not the vendor. My wife is going out of town later in August and while she is gone I will be cancelling the order and buying elsewhere. I live in College Place Wa and there is basically nowhere else to shop. I drove and hour away to have my new HVAC done. I have also gone to Lowes and hour away to order my new kitchen cabinets. Because of their attitude about this sale the have lost about $30000 in sales to us. We also spent $11000 for a deck for the new house with the stipulation that the contractor not buy the materials from Home depot. We required receipts for the materials showing they were not purchased from Home Depot. I admit this was a little petty, the deck, but why give business to a company that takes your money and then says, not our problem we don't build the doors. We did not order from the company direct, but through Home Depot, so my phone calls are just ignored and told to contact home depot.”

Helpful Report

Posted 2 years ago

“Your app for Veterans is useless! You are fully aware that cell phone reception is so poor inside the store that the app does not work. You demand that your Veteran customers, after shopping go outside to log in and back inside to complete their purchase. This is ludicrous! I was told by the staff that they would run my discount after reviewing my VA card this last time, from now on I will be forced to use the app. Until you come up with a better solution, like Lowes where all we do is provide our phone number, this Vetaran will no longer shop at Home Depot.”

Helpful Report

Posted 2 years ago

“I normally favor Home Depot because I know where things are. But they are famous in Alaska for very poor customer service. Though it seems a bit better just recently. More floor staff. Today I was left hanging for a kitchen design appt while she spent 20 mins on the phone. Then while I looked around in that immediate area a lady came and sat. They started talking. After a couple minutes I left. They ask for a phone number but they don't use it. I was in the store in other areas for another hour. No loud speaker or phone call. I went to Lowes and gave them my 15,000. Excellent customer service. Much more professional and nice set up.”

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Posted 2 years ago

“Home Depot has the absolute worst delivery system. I will NEVER buy another thing from them again and will use Lowe’s from now on. Completely inept people. I will. Be reporting them to the BBB.”

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Posted 2 years ago

“I should have looked online for reviews on Home Depot. Worst place to purchase appliances. They are disorganized so incorrect information was given to me. I recently purchased an LG front load washer/dryer, they rescheduled my appointment twice, by the third time, the truck deliver driver showed up without the product, saying he was there to fix the old appliance. What a disappointment, I told him, I didn't purchase a service, I purchased a new product. I called Home Depot, they said it was supposed to be in the truck for delivery and then said, the box was missing! Talk about how frustrated I was. I had taken the day off from work, I told them to cancel the order. I had waited 4 weeks for this delivery. I am NEVER purchasing any appliances or large items at Home Depot. They should be ashamed of the discrepancy and issues with customer deliveries.”

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Posted 2 years ago

“I hate the product layout of your stores (i.e. PVC fittings in the store but PVC pipes outside, etc.) but my visit last night I had a positive experience for once. I was struggling getting my purchase to the register and I had an associate named Kennedy asked if he could assist me. Not only did he help get to the register he stood by and carried it out to my vehicle.”

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Posted 2 years ago

“If I could give less than 1 star I would. DEALING WITH HOME DEPOT HAS BEEN A NIGHT MARE! I wish I looked at reviews before ordering with them. If you are going to buy items from the store that is one thing but online ordering is A NIGHTMARE. I originally placed an order for pickup, when i went to the store (PLYMOUTH MEETING) to pick up the items, they told me "they had the order for 2 days but it was too large that no one wanted to do it" - The response was lazy an unprofessional. The supervisor told me they would get the items delivered for free for the inconvenience but when I called they had no record of this. I then replaced the order for delivery on July 6th and it is now July 28th and I am still waiting on items. I call every single day and every day they tell me "the items will be there tomorrow" but they don't come or some items come and not others. This is holding up my job. I tried to reorder a few items for pickup to keep the job moving and it happened AGAIN. They had no record of my pickup order even though I had confirmation. Customer service & the stores do not communicate and are useless. They will put you on hold for 40 minutes and come back with NO RESOLUTION and no compensation offer. I WILL NEVER DEAL WITH THESE PEOPLE AGAIN. DO YOURSELF A FAVOR AND SHOP AT LOWES. YOU WILL REGRET ORDERING WITH HOME DEPOT.”

Helpful Report

Posted 2 years ago

“Save yourself the frustration and time wasted. Just order from a different company. HomeDepot is not interested in customer service. I ordered and appliance and picked a delivery date. The company failed to deliver on selected date of July 16th as I waited at home for the entire time slot. Called HD and accepted their story that the delivery truck broke down and they could not come by the next business day. But they did send me a bill for my appliance. I picked another delivery date July 26th and traveled to location to accept my appliance. I waited from 2 to 8:30pm Delivery came even as I waited several hours after in case they were running late even as they had promised 2:30 to 6:30pm delivery. I called HD at 7pm told to wait another hour. At 8:15pm I called and asked supervisor as HD could give me no explanation as to the missed delivery. The supervisor Diana was rude and condescending. She promised to call me the next day, instead sent me a rude e-mail from a DO NOT REPLY address that she had no explanation or reschedule and said I should cancel. No assistance cancelling, I had to make another round of phone calls. So 3 weeks since my order. No appliance. No explanation. No respect. Just bills. I called HD and HD credit services five times. I spent collectively several hours on hold and and being transferred, 2 entire days waiting at home. Save yourself the frustration and time wasted. Just order from a different company. HomeDepot is not interested in customer service.”

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Posted 2 years ago

“Horrible customer service and product knowledge. Do not go to the carrier and i20 location, manager Andy and Daniel are as helpless as can be. Spent $1000 on behr one coat paint as they suggested, ended up painting 3 coats to get the coverage I need. They just basically told me to contact behr for the issues. Great job Homedepot will be boycotting you and go out of my way to be at lowes instead… I shouldn’t have to contact the manufacturer for things that you carry if you got any customer service ethics at all. Thanks for nothing…”

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Posted 2 years ago

“DO NOT USE PRO REFERRAL FROM THE HOME DEPOT It has been a nightmare. I had over $2000 stolen from their pro referral and after 40 emails and 20 phone calls they state no responsibility for the contractors actions. And no responsibility for leading me to him and reassuring me of his credentials. How will I ever get my money back. The contractors insurance company?”

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Posted 2 years ago

“Worst retailet.to deal with. Ordered a Hotpoint electrucal dryer by mistake anf wouldnt exchange dryer aftet calling them within 24hours of delivery. STAY AWAY FROM HOMEDEPOT ONLINE DELIVERY, THEY WILL NOT EXCHANGE IF YOU ORDER WRONG MERCHANDISE!!!!”

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Posted 2 years ago

“Purchase a dishwasher from them online and purchased the install and take away. The installers show up and refuse to install saying the cord is too short which is not true. Home Depot lied and said they could install a hard wire. They refused to leave my dishwasher paid in full with me and refused to take the old one. Called customer service who kept me on the phone lying and refusing to issue me a confirmation for canceling the order completely. They wanted me to pay for an electrician to install the dishwasher. JASON (who was very snide and a really ugly person, I really doubt he is a supervisor since his communication skills are terrible and he uses incorrect English when speaking) refused to give me a cancellation confirmation. Saying the dishwasher has to be scanned at the warehouse. I never had the dishwasher, it never entered my house, but I can't get a confirmation. As far as I know, the two delivery guys never took it to the warehouse. They say I should get a refund in 3-5 days. I need a dishwasher now!!”

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Posted 2 years ago

“Purchased a dishwasher at Home Depot with delivery and installation. The unit was delivered on time, and unpacked. The old dishwasher (which by the way was purchased and installed by Home Depot 11 years earlier) was disconnected (plumbing and electricity) and the installer was having difficulty pulling the unit out. Without making any serious effort to pull the dishwasher out, he stated that to remove the unit I had to cut the floorboards in front of the dishwasher to get it out and they would return once I did that. I went to Home Depot and got two carpenters to consider the job and both said that was not a good idea. Went back to Home Depot and told them I wanted someone else to install the dishwasher and they said that as it is a separate contracted service they could not get me someone else but would refund the fee for the installation which they did. I hired a separate contractor to do the job. The old unit came right out. Yes, they had to tug it a bit at first as the external insulation around the unit was thick, but it came right out and the new one slid right in. The entire process was maybe 30 minutes. I will not be purchasing any appliances from Home Depot in the future until they hire competent contractors or better yet bring that service in-house.”

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Posted 2 years ago

“This is a review for delivery of my LG one unit washer/dryer. Home Depot sold me the package for set up of my washer/dryer. Vent hose too small for what is in my new build house. Delivery guys put washer dryer in, left it out from the wall as I had to order a new vent connection. Said he would leave the clamps, didn’t. Got the vent hose then had to order clamps. I said will I be able to put this in place one vent attached. “Oh sure”. I can’t budge it For reference I am a senior female , 5’3” 140 lbs. I can’t speak to how the W/D works as I can’t get the vent hose connected to the house vent. My body no longer bends like that. And the “guy” also said he was going to put in a refund for the part that wouldn’t work, he didn’t. What happened to work ethic? Probably better to buy from a family owned appliance store than these big box stores.”

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Posted 2 years ago

The Home Depot is rated 1.6 based on 1,221 reviews