The Home Depot Reviews

1.6 Rating 786 Reviews

13 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.6

Based on 786 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does The Home Depot deliver? How long does The Home Depot take to deliver? Does The Home Depot deliver on time? How is accuracy and good condition of items delivered by The Home Depot?

Returns

How is The Home Depot returns process?

Customer Service

How can I contact The Home Depot? How quickly does The Home Depot resolve customer queries?

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How long does The Home Depot take to deliver?

Helpful Report

(2 days ago)

The Home Depot normally delivers over a month.

Helpful Report

(2 days ago)

68.42%

Industry Average

“ They refunded the money I paid for the first one, ordered another at a present sale price discounted another 5%, & rushed the delivery which arrived yesterday. ”

- John Michaels

“ It's not enough space to write the madness me and my family experienced but a long story short is we purchased a refrigerator which was never delivered after confirming the delivery date and time via some computerized call. ”

- Anita Boyd

The Home Depot Reviews

Delivery - Average