The Home Depot Reviews

1.7 Rating 1,234 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.7

Based on 1,234 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does The Home Depot deliver?

Helpful Report

(3 weeks ago)

The Home Depot delivers items by Own Driver and Courier.

Helpful Report

(3 weeks ago)

71.11%

Industry Average

“ Had a new refrigerator delivered today. The delivery guys came right on time and did a great job getting the refrigerator in and hooked up. The whole process took less than 1/2 hour. In addition, they could not have been nicer. The people who wrote the negative reviews certainly did not have the guys who came to my house. ”

- Linda Lewis

“ I recently ordered lumber from our local home depot. I'd normally grab it myself in my pickup, but this was a fairly large order. I had no problems with the order. It was delivered fine. However, the delivery driver started talking about all of the "great tips" that customers had given him on other deliveries....this was while he was unloading the truck; clearly an attempt to guilt me into doing the same. ”

- Tim

“ I have a washer and dryer scheduled for delivery today. I spoke with Andy through the tracker service. Not only was he courteous and extremely polite, he helped me with all my questions. You’ve got a wonderful asset right there!!! ”

- Anonymous

The Home Depot Reviews

Delivery - Fast