The Home Depot Reviews

1.6 Rating 786 Reviews

13 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.6

Based on 786 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does The Home Depot deliver? How long does The Home Depot take to deliver? Does The Home Depot deliver on time? How is accuracy and good condition of items delivered by The Home Depot?

Returns

How is The Home Depot returns process?

Customer Service

How can I contact The Home Depot? How quickly does The Home Depot resolve customer queries?

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How does The Home Depot deliver?

Helpful Report

(2 days ago)

The Home Depot delivers items by Own Driver and Courier.

Helpful Report

(2 days ago)

68.42%

Industry Average

“ My delivery guys were awesome,explained things to me about the washer and dryer. Just a couple of good guys!!! They deserve a raise!! ”

- Katherine Wallace

“ The delivery team left the dishwasher in the hallway of my home, letting the delivery company know that the compact team would have to install the dishwasher. ”

- Lisa

“ “I had to take the day off of work for a washer to be delivered and when I was the next on the list for delivery they canceled. ”

- sotori4017@octovie.com

The Home Depot Reviews

Delivery - Average