The Home Depot Reviews

1.6 Rating 1,358 Reviews

14 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.6

Based on 1,358 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does The Home Depot deliver?

Helpful Report

(3 weeks ago)

The Home Depot delivers items by Own Driver and Courier.

Helpful Report

(3 weeks ago)

71.85%

Industry Average

“ The way people are and the way this world is today the two guys that delivered my dryer were awesome polite and a very I don't have the words it's you don't see people like this anymore but they were great and I give him the highest rating I can you can check if I'm a real person by going to my home Depot account Lorraine Gallegos delivery for March 14th fantastic job awesome guys ”

- Lorraine G

“ Home Depot was about 10% cheaper including delivery cost. ”

- Hal Mortier

“ Had a new refrigerator delivered today. The delivery guys came right on time and did a great job getting the refrigerator in and hooked up. The whole process took less than 1/2 hour. In addition, they could not have been nicer. The people who wrote the negative reviews certainly did not have the guys who came to my house. ”

- Linda Lewis

The Home Depot Reviews

Delivery - Fast