The Home Depot Reviews

1.6 Rating 1,150 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.6

Based on 1,150 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does The Home Depot deliver? How long does The Home Depot take to deliver? Does The Home Depot deliver on time? How is accuracy and good condition of items delivered by The Home Depot?

Returns

How is The Home Depot returns process?

Customer Service

How can I contact The Home Depot? How quickly does The Home Depot resolve customer queries?

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How do I contact The Home Depot?

Helpful Report

(1 month ago)

You can contact The Home Depot by Telephone, Email and Live Chat.

Helpful Report

(1 month ago)

77.29%

Industry Average

“ I needed to make a return of a large product that I had purchased from Home Depot in Durbin Pavilion. Laurie with Customer Service was an incredible help to me and made things work very smoothly. I thank her and the team for all the help. ”

- Phyllis Brown

“ Michele Khan at the Watchung, NJ Hone Depot store certainly prides herself on Customer service as a representative of The Home Depot brand. ”

- Anonymous

“ I bought the EGIROSLIFE GAZEBO 12×16. THE PRICE WAS GREAT AND THE CUSTOMER SERVICE WAS OUTSTANDING. I OPENED UP THE BOXES TO CHECK THE PRODUCT. EVERYTHING WAS NEATLY PUT IN PLACE AND ALL THE PIECES WAS THERE. ”

- Hayes Hamm

The Home Depot Reviews

Customer Service - Good