The Home Depot Reviews

1.7 Rating 1,372 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.7

Based on 1,372 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

How is The Home Depot returns process?

Customer Service

How can I contact The Home Depot? How quickly does The Home Depot resolve customer queries?

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How do I contact The Home Depot?

Helpful Report

(4 weeks ago)

You can contact The Home Depot by Telephone, Email and Live Chat.

Helpful Report

(4 weeks ago)

75.83%

Industry Average

“ I went to the customer service first, and the guy there was very short and curt with me, to pick up my bathtub. ”

- Anonymous

“ You rock Ms Alina. Very knowledgeable, looked genuinely interested in my project, kind and helpful. Super customer service girl. Would recommend store #0376 Alicia-Lisa ”

- Anonymous

“ BUT, I just found out that they are great at sales, but lacking desperately in customer service if something goes wrong with an Online purchase. ”

- TwoVirginians

The Home Depot Reviews

Customer Service - Good