The Home Depot Reviews

1.6 Rating 1,341 Reviews

14 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.6

Based on 1,341 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact The Home Depot?

Helpful Report

(2 weeks ago)

You can contact The Home Depot by Telephone, Email and Live Chat.

Helpful Report

(2 weeks ago)

76.33%

Industry Average

“ BUT, I just found out that they are great at sales, but lacking desperately in customer service if something goes wrong with an Online purchase. ”

- TwoVirginians

“ I am a 100% Disabled Veteran and I want to thank, Jessica, Alec, and Cameron, Store #40 Park Place Drive, Covington LA, especially for superb service; i had to return to bundles of shingles, Cameron jumped in to action by taking the bundles off of my Truck, got the new shingle and placed them in my truck, with a perfect demeaner showing respect and thanking me for my service. ”

- Michael Rush

“ Just purchased a stove and microwave combo from The Home Depot Rockwall. Brandon was killing it. Not only did he service me but 3 others. Good job Brandon for caring about the customers. 👍 ”

- Mary McAdams

The Home Depot Reviews

Customer Service - Good