The Home Depot Reviews

1.6 Rating 1,296 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.6

Based on 1,296 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

How is The Home Depot returns process?

Customer Service

How can I contact The Home Depot? How quickly does The Home Depot resolve customer queries?

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How do I contact The Home Depot?

Helpful Report

(1 week ago)

You can contact The Home Depot by Telephone, Email and Live Chat.

Helpful Report

(1 week ago)

76.44%

Industry Average

“ Just purchased a stove and microwave combo from The Home Depot Rockwall. Brandon was killing it. Not only did he service me but 3 others. Good job Brandon for caring about the customers. 👍 ”

- Mary McAdams

“ Excellent customer service in returns No hassell respect the $ right away ”

- G- man

“ This was incredible customer service that is not usually experienced at the big box stores. ”

- Michael MALINIAK

The Home Depot Reviews

Customer Service - Good