The Home Depot Reviews

1.6 Rating 786 Reviews

13 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.6

Based on 786 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

How is The Home Depot returns process?

Customer Service

How can I contact The Home Depot? How quickly does The Home Depot resolve customer queries?

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How do I contact The Home Depot?

Helpful Report

(2 days ago)

You can contact The Home Depot by Telephone, Email and Live Chat.

Helpful Report

(2 days ago)

73.33%

Industry Average

“ " I learned a great lesson " if you want great customer service and good prices "Go to Home Depot". ”

- ""

“ I called the customer service line and spoke with a lady and she said for me to pout it back into the box and they would pick it up. ”

- Charlie Menendez

“ There are some of the staff that are not pleasant, i used to have a bad experienced but since i met Kim, she is the most pleasant and very helpful and accommodating one. My husband and myself praises her for her sincere and heartfelt service. Anything that you need to know she explains very well. I wish other staff will learn from her , for us, she is the best. See you again Kim. God bless you. ”

- Mitchell and Sylvia Maynard

The Home Depot Reviews

Customer Service - Good