The Home Depot Reviews

1.6 Rating 1,177 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.6

Based on 1,177 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does The Home Depot deliver? How long does The Home Depot take to deliver? Does The Home Depot deliver on time? How is accuracy and good condition of items delivered by The Home Depot?

Returns

How is The Home Depot returns process?

Customer Service

How can I contact The Home Depot? How quickly does The Home Depot resolve customer queries?

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How quickly does The Home Depot resolve customer queries?

Helpful Report

(1 week ago)

Greater than 40% of reviewers feedback is The Home Depot takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

76.52%

Industry Average

“ Michele Khan at the Watchung, NJ Hone Depot store certainly prides herself on Customer service as a representative of The Home Depot brand. ”

- Anonymous

“ I bought the EGIROSLIFE GAZEBO 12×16. THE PRICE WAS GREAT AND THE CUSTOMER SERVICE WAS OUTSTANDING. I OPENED UP THE BOXES TO CHECK THE PRODUCT. EVERYTHING WAS NEATLY PUT IN PLACE AND ALL THE PIECES WAS THERE. ”

- Hayes Hamm

“ Brian from the Chino Home Depot went above and beyond in customer service. Give them 10 stars if it was offered. Thank you for your assistance. ”

- Anonymous

The Home Depot Reviews

Customer Service - Good