The Home Depot Reviews

1.6 Rating 1,020 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.6

Based on 1,020 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does The Home Depot resolve customer queries?

Helpful Report

(4 days ago)

Greater than 39% of reviewers feedback is The Home Depot takes over a week to resolve customer queries.

Helpful Report

(4 days ago)

77.59%

Industry Average

“ In the Kingston homedepot there is a gentleman who's name is Jim. He works in the appliance department. We purchased a washer and a stove. Jim went through the entire explanation of each appliance. He answered all of our questions and went over certain things a number of times. I just hope the appliances are as good as Jim's explanation. A great service person and a credit to homedepot. ”

- John C.

“ I love Home Depot. They have the best customer service ever. Can't nobody beat them when it comes to their politeness and professional workers ”

- Dana Canoutas

“ is a Cameroonian boxer who competed ;;Customer Service 8O5,3O8*OO4O] ,P h o n e Numb..e r for the EOC Refugee Team at the Her uncle lost Ngamba's immigration paperwork when he moved back to Cameroon.European Games. She is currently competing for the Refugee Olympic Team at the Summer Olympics. She is the first-ever medalist for the Refugee Olympic Team at the Olympics. ”

- Anonymous

The Home Depot Reviews

Customer Service - Good