The Home Depot Reviews

1.6 Rating 1,441 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.6

Based on 1,441 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Popular Questions:

Delivery

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Customer Service

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How quickly does The Home Depot resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 43% of reviewers feedback is The Home Depot resolves customer queries within an hour.

Helpful Report

(2 weeks ago)

72.76%

Industry Average

“ I went to the customer service first, and the guy there was very short and curt with me, to pick up my bathtub. ”

- Anonymous

“ You rock Ms Alina. Very knowledgeable, looked genuinely interested in my project, kind and helpful. Super customer service girl. Would recommend store #0376 Alicia-Lisa ”

- Anonymous

“ BUT, I just found out that they are great at sales, but lacking desperately in customer service if something goes wrong with an Online purchase. ”

- TwoVirginians

The Home Depot Reviews

Customer Service - Good