The Home Depot Reviews

1.6 Rating 786 Reviews

13 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.6

Based on 786 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does The Home Depot resolve customer queries?

Helpful Report

(2 days ago)

Greater than 41% of reviewers feedback is The Home Depot takes over a week to resolve customer queries.

Helpful Report

(2 days ago)

73.33%

Industry Average

“ She displayed stellar customer service and provided the single best experience we have ever had with Home Depot. ”

- Laura Ward

“ I was at the Beaumont home Depot and got great service from Taylor W. She was so sweet and helped me with a new drill. Hope she is there when I go back ”

- Shirley

“ I don't think it would have ever gotten done if it wasn't for the Wonderful Customer Service TASHA at The Home Depot in Loganville Ga. ”

- Thomas Weeks

The Home Depot Reviews

Customer Service - Good