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The Home Depot Reviews

1.7 Rating 1,234 Reviews
15 %
of reviewers recommend The Home Depot
Company Reviews Questions Metrics
1.7
Based on 1,234 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 52%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Popular Questions:

Delivery

How does The Home Depot deliver? How long does The Home Depot take to deliver? Does The Home Depot deliver on time? How is accuracy and good condition of items delivered by The Home Depot?

Returns

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Customer Service

How can I contact The Home Depot? How quickly does The Home Depot resolve customer queries?
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How quickly does The Home Depot resolve customer queries?
Helpful Report
(3 weeks ago)
Greater than 40% of reviewers feedback is The Home Depot takes over a week to resolve customer queries.
Helpful Report
(3 weeks ago)
B

Customer Service - Good

75.14%
Industry Average
“ Referral from homedepot Caceres Eduardo, from ECS Election Connection Service, conducted himself with a high degree of professionalism. He provided thorough explanations for all his actions and offered his services at a competitive price. He was punctual and communicated clearly regarding the timeline for completing the job. (floodlight) ”
- Debra
“ Shar was working the Customer Service desk at The Home Depot in Arnold, MO this morning. ”
- Anonymous
“ I needed to make a return of a large product that I had purchased from Home Depot in Durbin Pavilion. Laurie with Customer Service was an incredible help to me and made things work very smoothly. I thank her and the team for all the help. ”
- Phyllis Brown
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