The Home Depot Reviews

1.6 Rating 1,341 Reviews

14 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.6

Based on 1,341 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does The Home Depot resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 40% of reviewers feedback is The Home Depot takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

76.33%

Industry Average

“ Excellent customer service in returns No hassell respect the $ right away ”

- G- man

“ This was incredible customer service that is not usually experienced at the big box stores. ”

- Michael MALINIAK

“ I went to the self service checkout and was about to start scanning a two part purchase when one of your employees decided that I needed help and proceeded to scan everything as one order. When I asked her to take off some things so I could do them separately, she was not happy. Your employees should wait to be asked for assistance instead of assuming they know what the customer wants. ”

- Anonymous

The Home Depot Reviews

Customer Service - Good