The Home Depot Reviews

1.6 Rating 1,359 Reviews

14 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.6

Based on 1,359 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does The Home Depot resolve customer queries?

Helpful Report

(14 hours ago)

Greater than 40% of reviewers feedback is The Home Depot takes over a week to resolve customer queries.

Helpful Report

(14 hours ago)

75.95%

Industry Average

“ I am a 100% Disabled Veteran and I want to thank, Jessica, Alec, and Cameron, Store #40 Park Place Drive, Covington LA, especially for superb service; i had to return to bundles of shingles, Cameron jumped in to action by taking the bundles off of my Truck, got the new shingle and placed them in my truck, with a perfect demeaner showing respect and thanking me for my service. ”

- Michael Rush

“ Just purchased a stove and microwave combo from The Home Depot Rockwall. Brandon was killing it. Not only did he service me but 3 others. Good job Brandon for caring about the customers. 👍 ”

- Mary McAdams

“ Excellent customer service in returns No hassell respect the $ right away ”

- G- man

The Home Depot Reviews

Customer Service - Good