The Home Depot Reviews

1.6 Rating 786 Reviews

13 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.6

Based on 786 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does The Home Depot deliver? How long does The Home Depot take to deliver? Does The Home Depot deliver on time? How is accuracy and good condition of items delivered by The Home Depot?

Returns

How is The Home Depot returns process?

Customer Service

How can I contact The Home Depot? How quickly does The Home Depot resolve customer queries?

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How is The Home Depot returns process?

Helpful Report

(2 days ago)

Greater than 96% of reviewers feedback is The Home Depot returns process could be better.

Helpful Report

(2 days ago)

0.00%

Industry Average

“ Employees are just sitting on a chair and expecting you to know the new rules and changes in there store,returns and entrances have changed which is fine,but they are very rude when exposing to you where the entrance is now.Lazy ass stupid workers and employers are just as stupid. ”

- Anonymous

“ Don’t buy appliances from Hime Depot. They don’t do returns. ”

- Vince

“ We spoke with a manager, but their returns are controlled by a third party so the managers have no control and can do nothing for you. ”

- Deanna Pelton

The Home Depot Reviews

Returns - Difficult