The Home Depot Reviews

1.7 Rating 1,255 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.7

Based on 1,255 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does The Home Depot deliver? How long does The Home Depot take to deliver? Does The Home Depot deliver on time? How is accuracy and good condition of items delivered by The Home Depot?

Returns

How is The Home Depot returns process?

Customer Service

How can I contact The Home Depot? How quickly does The Home Depot resolve customer queries?

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How is The Home Depot returns process?

Helpful Report

(3 weeks ago)

Greater than 91% of reviewers feedback is The Home Depot returns process could be better.

Helpful Report

(3 weeks ago)

12.50%

Industry Average

“ And they're REFUSING to take back a $145 toilet with a hairline crack? Their reasoning is that I have reached a 'limit' on returns -- gee, does that include the shower stall that also arrived with a CRACK, a WRONG ceiling fan, and toilet kits that NEVER ARRIVED? (As confirmed with UPS. ”

- Anonymous

“ NOPE! I wish I could return everything I purchase but they don't accept returns. ”

- Anonymous

“ Since HD doesn’t allow returns, the best they could tell my mother was that AFTER the delivery does occur, they can credit her $150. ”

- Anonymous

The Home Depot Reviews

Returns - Difficult