The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,262 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.7

Based on 1,262 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Home Depot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Home Depot 1 star review on 26th May 2025

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Home Depot Watertown MA great appliance delivery Jose and Carlis Ruiz. On time, polite and efficient!”

Helpful Report

Posted 11 months ago

“, New York, contacted the FAA Homedepot ,cusT. Omer Ser ,vi ce 8 O5 3O8 O;O 4O'; p hOn ;e Num b'e r urging them to restrict jet operations in turbulent weather, but the FAA said it saw no need for such restrictions and Boeing concurred.[18] Investigators also considered sabotage or lightning, but by nightfall after the first day they had not found evidence of either. Airline spokesmen discounted speculation that metal fatigue as a result of the aircraft's”

Helpful Report

Posted 11 months ago

“I’ve been dealing with Home Depot for months now. All I wanted was an invoice broken down into why they are charging me what they are, on top of the full installment, I already paid. I spoke with Elana at the West Lebanon, New Hampshire, Home Depot and she was extremely rude saying that that is not how things are done. All I wanted is a proper invoice and then she continues to be rude and then she hung up on me, not sure whether I’m gonna pay this bill or not, I will never work with Home Depot again on a project. I had already paid $6000.00 and they want another $1500.00 for $2 underlayment and 20 minutes of labor.”

Helpful Report

Posted 11 months ago

“I ordered a Halloween decoration on line. Paid full price and received a box full of dented parts. Thanks Home Depot for sending me your dented leftovers. Can't wait to see how long it will take for it to burn out completely.”

The Home Depot 1 star review on 15th August 2024

Helpful Report

Posted 11 months ago

“Home depot sales are dropping probably due to their bad customer service.”

Helpful Report

Posted 11 months ago

“I ordered a vanity from Home Depot in July for delivery on 08/14/24. Construction on my bathroom begins on 8/15/24. No problems were mentioned with the order until I went to check on the delivery on 08/14/24. The Home Depot site says it is on backorder. My blood pressure is through the roof. Construction starts tomorrow, my house is full of construction material, and Home Depot has left me hanging in the breeze - now, I'm going to have to scramble to resolve their screw-up.”

Helpful Report

Posted 11 months ago

“I am ordering a set of attic stairs. ALL i wanted to do was check the balance of a gift card WITHOUT setting up an account. The lack-of-customer-service-drone said my only option is driving to the store...seriously !”

Helpful Report

Posted 11 months ago

“I love Home Depot. They have the best customer service ever. Can't nobody beat them when it comes to their politeness and professional workers”

Helpful Report

Posted 11 months ago

“The formation of the modern Homedepot ,cusT.,Omer Ser.,vi ce 8O5 3O8 O;O 4O'; p hOn ;e Num b'e r began with the events of the Triassic, when Pangaea began the breakup that resulted in developing several rifts. The development continued through the Jurassic Period. It was during tAndes he Cretaceous Period that the Andes began to take their present form, by the uplifting, faulting, and folding of sedimentary and metamorphic rocks of the ancient cratons to the east.”

Helpful Report

Posted 11 months ago

“Mark at the Greensboro, Wendover location helped my wife and I with questions and concerns we had choosing a new washer/ dryer combo. This guy must be a corporate man or part owner. He was very knowledgeable and answered our concerns. This type of employee just doesn't show up much, anymore. I hope his supervisor takes notice and does better than just get a badge for him. These employees keep the businesses alive and thriving. Thank you Mark...we'll be back!”

Helpful Report

Posted 11 months ago

“I’m sorry I clogged you toilet in the Men’s room in the providence RI store. It won’t happen again”

Helpful Report

Posted 11 months ago

“I’ve had enough of Home Depot, they only have self checks open, not 1 clerk. Decided on Lowe’s, they do have 1 or 2 clerks ,always.”

Helpful Report

Posted 11 months ago

“The customer service online is the horrible. I ordered a fridge and add a 3 year warranty. Called before it arrived to change it from 3 to 5 years. I spoke to 3 representative and each time the call dropped. No one would call me back and subsequently they cancelled my 3 year warranty without adding the 5 year and now I have no extended warranty.”

Helpful Report

Posted 11 months ago

“I paid for a refrigerator on May 27, 2024. It is August 12 and it has not been delivered. I was told on several occasions that it would be delivered and well…still no refrigerator. Unacceptable. Got a refund. Going to Lowe’s. Shame on Home Depot!”

Helpful Report

Posted 11 months ago

“I bought double sink vanity, the two first times the delivery team came, there were only one or two persons, so they were not able to lift in my order, the third time, they showed up 3 guys, lifted the vanity upstairs, and unwrapped it, to find out the counter top was cracked, then they called costumer service, which agreed that they would leave the cabinets and order a new counter top with double sinks, after waiting for almost two weeks, they contacted us to ask if we were satisfied with our service??? Then i told that i have been in dialogue with them several times to get an update on my countertop, then the assistant said that they couldn't just order a new piece they need to return the whole unit and order a new one, and by the way, the vanity you bought is not in stock anymore, even if it says 29 in stock. WORST Costumer service EVER!!!”

Helpful Report

Posted 11 months ago

“The delivery crew did so much damage to my 4,000 [n products.it was a horrible xperience. They damaged my fridge and left a message and much more.”

Helpful Report

Posted 11 months ago

“I've been a Home Depot customer for a decade or two. I've noticed that quality and customer service have tanked. I bought a washer, GE Brand on Aug. 9. They installed it. I tested it. The washer flooded and ruined my floor. I called and they took it away, but the damage was done. Never contacted me to let me know when I could expect another washer. I called and they said it'd be about a week. Unacceptable, so I cancelled the order and asked for a refund. Had I ordered in a store, the refund would have been immediate. They told me 7 to 10 days because the washer would need to go back to its source. I said that since I no longer had it I should get a refund. On the phone more than an hour. Two very rude, condescending customer service reps. I will NEVER buy anything else from this company. Home Depot SUCKS.”

The Home Depot 1 star review on 10th August 2024

Helpful Report

Posted 11 months ago

“2 men came to my home in Rocky River ,Ohio yesterday afternoon to deliver a small freezer that I had purchased and I paid for the delivery. One problem they refused to deliver the freezer. They claimed it was too difficult for them.Now mind you a year earlier Home Depot came and delivered the exact freezer these men refused to deliver. You can understand my level of frustration. Horrible service by these two men. Very disrespectful. To Home Depot's credit they scheduled a different delivery team to deliver it on Monday. Hopefully they will get the job done.”

Helpful Report

Posted 11 months ago

“The employees at the store South Las Vegas are Great!!! This review is about your Appliance delivery service. We bought a washer ( not a big purchase but still pushing $1000) setup delivery for after 9am due to living in a Guard Gated Condo Community. No deliveries are allowed until after 9 am or after 5pm. Long story shortened first day arrived at 645a-7a. So could not deliver washer. Rescheduled the delivery making sure it said after 9 am. Next delivery date they arrived at 7:15 am. Refused to come back later. Called delivery service again they wanted me to reschedule again. I refused and canceled my order getting a refund. I know list of us are not big contractors but the little guys buy major appliances really adds up. Hope you don’t miss us but we will be moving on to a business that wants our business and treats us well.”

Helpful Report

Posted 11 months ago

“Delivery date was off by 3 days Then get notification delivery was completed only to find out it was delivered to the wrong address. The remedy was the delivery will be a 7 days later. I will never use Home Depot again”

Helpful Report

Posted 11 months ago

The Home Depot is rated 1.7 based on 1,262 reviews