Honors Graduation Reviews

Name: Honors Graduation
Rating: 4.76

4.8 Rating 2,956 Reviews

94 %

of reviewers recommend Honors Graduation

4.8

Based on 2,956 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

8018522339

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Honors Graduation 5 star review on 12th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve never received my graduation cords.”

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Posted 2 years ago

Hi there! We are sorry to hear you never received your cords. I will have someone reach out to you to help get this resolved. Have a great day!

Posted 2 years ago

“I ordered two tassels with dates on both of them. One of the items was good but the other had a gold band around the tassel but the date was more of a rose gold color that did not match at all. I contacted you by phone and email and never heard back from your company. I guess I was not happy with your lack of response.”

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Posted 2 years ago

Hi Edward! I'm sorry to hear this. I emailed you directly to see if we can get this straightened out for you. I hope to hear from you soon!

Posted 2 years ago

“Still waiting on my order. Still Don’t know the status”

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Posted 2 years ago

Hi Josh! It looks like we got your order mailed out to you earlier this month, with substitutions. We apologize for the delay and inconvenience but we appreciate your patience! Please contact us directly if you have any other concerns or need anything else!

Posted 2 years ago

“Ridiculously cheap made...but we do get what we pay for!”

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Posted 2 years ago

“I didn't like the color! I am returning them. The customer service was amazing!! Thanks!”

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Posted 2 years ago

“I never received the stole nor my refund”

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Posted 2 years ago

Hi Jenna! Thanks for the feedback here! I was able to pull up your order and it looks like we did handle this internally with you directly and you had requested a cancellation after we contacted you regarding your order. I see that the refund was processed on May 7th and you should have seen that reflected back to you. If you have any other concerns, please contact us directly and we will be more than happy to help you out!

Posted 2 years ago

“The cords have an extremely foul smell to them. We tried to wash them and that didn't help.”

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Posted 2 years ago

“Terrible. I received the gown 2 hours after graduation on the other side of the country after paying 166 to overnight the cap and sash to myself without the gown. What a joke.”

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Posted 2 years ago

“They could not make my custom order. Because of family emergencies and machines breaking. Now i know that's something they cant prevent but it ruined my experience and i believe they should upgrade or have better maintenance on their machines”

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Posted 2 years ago

“overpriced junk”

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Posted 2 years ago

“I ordered my graduation stole and gown over a month ago and still have not received my order (although I graduate in two days). I was then on hold for over 2 hours to contact someone regarding my order and still have yet to hear back. Will NEVER order from here again.”

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Posted 2 years ago

“I still have not received it and it has been almost one month since it shipped”

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Posted 2 years ago

“I don't usually leave review but their customer service really pissed me off and I already warn them I would leave a bad review and still all I got was TERRIBLE CUSTOMER SERVICE (: They waited a whole week after my customized stole order was already confirmed to cancel the order. They said the only thing they can do is sending a blank, plain, not customize stole so that I have something to wear for graduation. But why would I even be wearing a stole that will not even have my graduation year on it? Now I will have to order from a different company and risk not having it arrive in time for my graduation. I sent them a detailed email voicing my concern and that wasting my whole week for such time-sensitive subject is not okay and that I want to resolve the issue some other way and that just giving me a blank stole that I have no use for is not how I want to get compensate for wasting my whole week. I called the company and the manager and supposedly also the owner said they saw the email and just went ahead and refund the whole order and did not even bother replying to my email even when I specifically ask to resolve it some other way. The lady I spoke to said there is nothing she can do about the order because their printing machine broke down. However, When I proceed to ask about a big order of stole that one of the my university's department is ordering through them, she said they are still making big orders and they only canceled small orders. I got confused and ask how come they can print the customized stoles from the big order but not the small ones and she said they use different machine ... different machine or because big order = more profit? Anyways now I am left with not being able to get my customized stole in time to walk for graduation even though this might be one of the most special moment in my life since I am in a minority group, a first generation graduate, and I moved to this country by myself at the age of 13. So being able to get myself all the way through college is a very special achievement for me and all I want is just to celebrate it right. So what upset me the most is not that they made an error but their attitude and refusal to help better the situation. I appreciate them offering the free blank stole. However, even after I told them I have no need for it and the owner can clearly hear that I was upset and not satisfied with their service, she got impatient and did not even try to offer a different solution. There are many other companies that offer customize graduation stoles and accessories, PLEASE BUY FROM A DIFFERENT COMPANY!!!!!!!!”

Helpful Report

Posted 2 years ago

Unfortunately we had a series of issues in our customization department that left us without several of our machines for almost two weeks before getting back up and running. Something like that was unprecedented and left us having to cancel orders. You are right, there is no good excuse. We would have loved to better the situation, but unfortunately the situation really could not be bettered. The only different solution we could offer was a free stole that you could have had customized locally, which we did offer. Best of luck.

Posted 2 years ago

“Shipment was really fast and love my purchase”

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Posted 3 years ago

Glad to hear everything went well. Thank you!

Posted 3 years ago

“Getting it delivered was AWFUL...BUT PRODUCT EXCELLENT”

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Posted 3 years ago

Hi Doris, thank you for your feedback! We do our best to ship every order the same day if it comes in by 3pm mountain time and the next day if after that. Let us know if there's anything we can do to make it a better experience for you. Thanks!

Posted 3 years ago

“I paid for a 3 day delivery and it's been 10 days and I haven't received it.”

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Posted 3 years ago

Hi Makaila, you ordered a custom stole, which takes 2 weeks to produce. After the two weeks the stole will be sent to you via 3 day delivery. I noticed in your order notes that you need it by a certain day. We will make sure to get it to you on time. Thank you for your business!

Posted 3 years ago

“I had to call and ask to send a new one because it was the wrong color.”

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Posted 3 years ago

Sorry for the inconvenience, hopefully you are satisfied with the replacement!

Posted 3 years ago

“I can not yet give a review since I still have not received it.”

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Posted 3 years ago

Hi Amanda, you have ordered custom stoles. Custom stoles take 2 weeks to produce. Sorry if this wasn't communicated to you clearly. Your order should ship later this week. Thank you for your patience!

Posted 3 years ago

“I didn't get the cap and gown or order I got a block coming out or a purple one”

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Posted 3 years ago

Hello Yvette, so sorry about the mix up. We will reach out to you and get things figured out right away. Thanks for the feedback!

Posted 3 years ago

“I haven’t gotten anything yet...”

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Posted 3 years ago

Hi Maria, Thanks for reaching out. Sorry to hear you haven't received your order yet. We will find out what's going on and get back to you. Thanks!

Posted 3 years ago

Honors Graduation is rated 4.8 based on 2,956 reviews