Honors Graduation Reviews

Name: Honors Graduation
Rating: 4.76

4.8 Rating 2,956 Reviews

94 %

of reviewers recommend Honors Graduation

4.8

Based on 2,956 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

8018522339

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Honors Graduation 5 star review on 12th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The picture on their website was very different colors than those that I received. Kinda important when one color of the two is missing on a graduation cord”

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Posted 3 years ago

Sounds like you were sent the wrong cord by mistake. Please give us a call or email and we will send you a replacement right away.

Posted 3 years ago

“Gave me the wrong color cord”

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Posted 3 years ago

Sorry about that, we will send the correct color asap. We will be reaching out to you to confirm the color. Thank you!

Posted 3 years ago

“I was told I would get my package in 4-6 business days. It has been 10 days and I still have not received my package.”

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Posted 3 years ago

Hi Jillian, thank you for reaching out and letting us know what's going on. It looks like your original package has been delayed in the mail. We have sent a replacement one. Thank you for your business, sorry for the inconvenience.

Posted 3 years ago

“Wrong size. Received a toddler size for high school graduate”

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Posted 3 years ago

“My order couldn't be competed because the gowns weren't in stock. I'm still waiting for the money to be returned.”

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Posted 3 years ago

Hi Rebekah, I'm sorry that we didn't have your item in stock. Please allow 5 to 7 business days to process a refund. If you still haven't received it in that time please let us know. I will also double check right now that it is pending for you. Thank you!

Posted 3 years ago

“Received the wrong color of the honor cord”

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Posted 3 years ago

Hello Roseanne, so sorry about that, we'll send the right one out right away!

Posted 3 years ago

“I have yet to receive my items. And it has been well over the processing time. Will not recommend to the graduating class of 250 kids that are looking for cap/gowns.”

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Posted 3 years ago

Hi Monicka! I'm sorry that you haven't received your order. Unfortunately, the item you ordered is on back-order and we notified you via email shortly after the order was placed to let you know that we will ship the order when the cap and gown is available. I see that you did reach out to us yesterday, please get back to us as soon as possible so we can resolve this issue for you. Cynthia

Posted 3 years ago

“Never received my package”

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Posted 3 years ago

Hi Jadesha! I'm sorry to hear you haven't received your order! I checked the tracking and it does say it was delivered on Feb. 1st. I called and left you a voicemail this morning, if you can get back to me I'd be more than happy to resolve this for you. Hope to hear from you soon!

Posted 3 years ago

“Haven’t received. It’s lost in the mail somewhere.”

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Posted 3 years ago

Thanks for letting us know! Unfortunately, we do have to rely on delivery services to get your package to you. If you reach out to our customer service team at contact@honorsgraduation.com, they'll be happy to send out a replacement.

Posted 3 years ago

“should use fed ex or ups haven't received package, said it was delivered on Dec 24”

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Posted 3 years ago

I'm sorry to hear that your package didn't arrive when it said it had. We will reach out to you via email for more info and send you a replacement.

Posted 3 years ago

“I never received it’ waste of money!!”

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Posted 3 years ago

Thanks for reaching out! Our tracking shows that your item was delivered in or at the mailbox at 10:38 am on October 9, 2020. Usually when this happens, the package is received by a family member or housemate, who forgets to mention it. If you aren't able to find the package, let us know and we'll be happy to ship out a replacement.

Posted 3 years ago

“I never received my item!”

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Posted 3 years ago

“Items were refused due to arriving in time for use after paying for fFedex priority!!! Please issue credit as promised.”

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Posted 3 years ago

Thanks for the feedback! Your order left our facility approximately five hours after your order via UPS two day service (we do not ship via FedEx). Unfortunately, we are unable to personally deliver the package, and do need to rely on shipping providers, who are having serious issues with delivery due to COVID. We understand that this situation is very frustrating for our customers. To be honest, it is also frustrating for us, here, since we have gotten quite a few one star reviews when we have done everything within our power to help our customers. We can only hope people are understanding that shipping companies are having delays during this difficult time and those issues in no way reflect on our performance as a company. While we have not received the item as a return (tracking information currently shows the item as "delivered" and not "refused"), we will be able to issue a full refund as soon as we receive it back.

Posted 3 years ago

“I still haven’t received it”

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Posted 3 years ago

Thanks for letting us know! The tracking information on your package shows that it was delivered today, July 24, 2020 at 2:36 pm, even though it was shipped on the 14th. From the looks of it, your package was delayed in a USPS facility in Augusta, GA for about a week. There have definitely been some shipping delays because of COVID. Sorry about the delay!

Posted 3 years ago

“Graduation picture had to be in by July 10.2020, and I have not received mind yet.”

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Posted 3 years ago

Hi Tonia! You haven't received your order yet because this is a custom stole order. The website does state when checking out and on the invoice you receive that custom orders take 1-3 weeks depending on the time of year. The mock-up email you received also states the current 2-3 week turnaround. The order was placed on 7/6, the revised mock-up was sent on 7/6 and later approved on 7/13. If you have any questions, please feel free to contact us directly! Have a great day!

Posted 3 years ago

“Where is my tassel”

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Posted 3 years ago

Hi Lauren! We haven't received any contact from you regarding a missing item, I'm sorry that your tassel is missing from your order! I have reached out to you directly via email, hope to hear from you soon!

Posted 3 years ago

“Paid extra for faster shipping, came very late”

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Posted 3 years ago

Hello! I was able to look up your order and we are very sorry that the order was delayed with UPS. Thank you for contacting us in June, a refund was issued to you on 6/23. Let us know if you need anything else!

Posted 3 years ago

“I received the wrong color rope”

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Posted 3 years ago

Hi Lauren! We are very sorry that you received one of the cords you ordered incorrectly! We appreciate you reaching out to us back in June to let us know. A refund was processed for you on 6/15 for the incorrect cord. Please let us know if you have any other concerns!

Posted 3 years ago

“Horrible service”

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Posted 3 years ago

Hi Brianna! I'm sorry to hear that you feel your experience with us was horrible. I was able to look up your order and we did have an inventory issue. You were contacted the following business day to get it resolved. In the end, we sent a different cord to you that was pretty close to what you originally ordered. I'm sorry if this was mis-handled in any way and would like to hear from you directly if you have any other issues you would like to discuss.

Posted 3 years ago

“Items did not arrive on time”

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Posted 3 years ago

Hi Peggy! I looked up your order and it looks like it was delivered within 4 business days(you selected standard 4-6 business day shipping). If you have another order that wasn't received within the selected shipping time, please contact us directly and we will be happy to assist you further. Have a great day!

Posted 3 years ago

Honors Graduation is rated 4.8 based on 2,956 reviews