Honors Graduation Reviews

Name: Honors Graduation
Rating: 4.77

4.8 Rating 3,413 Reviews

94 %

of reviewers recommend Honors Graduation

4.8

Based on 3,413 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

8018522339

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Honors Graduation 5 star review on 12th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have not received it and it has been almost one month since it shipped”

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Posted 4 years ago

“I don't usually leave review but their customer service really pissed me off and I already warn them I would leave a bad review and still all I got was TERRIBLE CUSTOMER SERVICE (: They waited a whole week after my customized stole order was already confirmed to cancel the order. They said the only thing they can do is sending a blank, plain, not customize stole so that I have something to wear for graduation. But why would I even be wearing a stole that will not even have my graduation year on it? Now I will have to order from a different company and risk not having it arrive in time for my graduation. I sent them a detailed email voicing my concern and that wasting my whole week for such time-sensitive subject is not okay and that I want to resolve the issue some other way and that just giving me a blank stole that I have no use for is not how I want to get compensate for wasting my whole week. I called the company and the manager and supposedly also the owner said they saw the email and just went ahead and refund the whole order and did not even bother replying to my email even when I specifically ask to resolve it some other way. The lady I spoke to said there is nothing she can do about the order because their printing machine broke down. However, When I proceed to ask about a big order of stole that one of the my university's department is ordering through them, she said they are still making big orders and they only canceled small orders. I got confused and ask how come they can print the customized stoles from the big order but not the small ones and she said they use different machine ... different machine or because big order = more profit? Anyways now I am left with not being able to get my customized stole in time to walk for graduation even though this might be one of the most special moment in my life since I am in a minority group, a first generation graduate, and I moved to this country by myself at the age of 13. So being able to get myself all the way through college is a very special achievement for me and all I want is just to celebrate it right. So what upset me the most is not that they made an error but their attitude and refusal to help better the situation. I appreciate them offering the free blank stole. However, even after I told them I have no need for it and the owner can clearly hear that I was upset and not satisfied with their service, she got impatient and did not even try to offer a different solution. There are many other companies that offer customize graduation stoles and accessories, PLEASE BUY FROM A DIFFERENT COMPANY!!!!!!!!”

Helpful Report

Posted 4 years ago

Unfortunately we had a series of issues in our customization department that left us without several of our machines for almost two weeks before getting back up and running. Something like that was unprecedented and left us having to cancel orders. You are right, there is no good excuse. We would have loved to better the situation, but unfortunately the situation really could not be bettered. The only different solution we could offer was a free stole that you could have had customized locally, which we did offer. Best of luck.

Posted 4 years ago

“Shipment was really fast and love my purchase”

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Posted 4 years ago

Glad to hear everything went well. Thank you!

Posted 4 years ago

“Getting it delivered was AWFUL...BUT PRODUCT EXCELLENT”

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Posted 4 years ago

Hi Doris, thank you for your feedback! We do our best to ship every order the same day if it comes in by 3pm mountain time and the next day if after that. Let us know if there's anything we can do to make it a better experience for you. Thanks!

Posted 4 years ago

“I paid for a 3 day delivery and it's been 10 days and I haven't received it.”

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Posted 4 years ago

Hi Makaila, you ordered a custom stole, which takes 2 weeks to produce. After the two weeks the stole will be sent to you via 3 day delivery. I noticed in your order notes that you need it by a certain day. We will make sure to get it to you on time. Thank you for your business!

Posted 4 years ago

“I had to call and ask to send a new one because it was the wrong color.”

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Posted 4 years ago

Sorry for the inconvenience, hopefully you are satisfied with the replacement!

Posted 4 years ago

“I can not yet give a review since I still have not received it.”

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Posted 4 years ago

Hi Amanda, you have ordered custom stoles. Custom stoles take 2 weeks to produce. Sorry if this wasn't communicated to you clearly. Your order should ship later this week. Thank you for your patience!

Posted 4 years ago

“I didn't get the cap and gown or order I got a block coming out or a purple one”

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Posted 4 years ago

Hello Yvette, so sorry about the mix up. We will reach out to you and get things figured out right away. Thanks for the feedback!

Posted 4 years ago

“I haven’t gotten anything yet...”

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Posted 4 years ago

Hi Maria, Thanks for reaching out. Sorry to hear you haven't received your order yet. We will find out what's going on and get back to you. Thanks!

Posted 4 years ago

“The picture on their website was very different colors than those that I received. Kinda important when one color of the two is missing on a graduation cord”

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Posted 4 years ago

Sounds like you were sent the wrong cord by mistake. Please give us a call or email and we will send you a replacement right away.

Posted 4 years ago

“Gave me the wrong color cord”

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Posted 4 years ago

Sorry about that, we will send the correct color asap. We will be reaching out to you to confirm the color. Thank you!

Posted 4 years ago

“I was told I would get my package in 4-6 business days. It has been 10 days and I still have not received my package.”

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Posted 4 years ago

Hi Jillian, thank you for reaching out and letting us know what's going on. It looks like your original package has been delayed in the mail. We have sent a replacement one. Thank you for your business, sorry for the inconvenience.

Posted 4 years ago

“Wrong size. Received a toddler size for high school graduate”

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Posted 4 years ago

“My order couldn't be competed because the gowns weren't in stock. I'm still waiting for the money to be returned.”

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Posted 4 years ago

Hi Rebekah, I'm sorry that we didn't have your item in stock. Please allow 5 to 7 business days to process a refund. If you still haven't received it in that time please let us know. I will also double check right now that it is pending for you. Thank you!

Posted 4 years ago

“Received the wrong color of the honor cord”

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Posted 4 years ago

Hello Roseanne, so sorry about that, we'll send the right one out right away!

Posted 4 years ago

“I have yet to receive my items. And it has been well over the processing time. Will not recommend to the graduating class of 250 kids that are looking for cap/gowns.”

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Posted 4 years ago

Hi Monicka! I'm sorry that you haven't received your order. Unfortunately, the item you ordered is on back-order and we notified you via email shortly after the order was placed to let you know that we will ship the order when the cap and gown is available. I see that you did reach out to us yesterday, please get back to us as soon as possible so we can resolve this issue for you. Cynthia

Posted 4 years ago

“Never received my package”

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Posted 4 years ago

Hi Jadesha! I'm sorry to hear you haven't received your order! I checked the tracking and it does say it was delivered on Feb. 1st. I called and left you a voicemail this morning, if you can get back to me I'd be more than happy to resolve this for you. Hope to hear from you soon!

Posted 4 years ago

“Haven’t received. It’s lost in the mail somewhere.”

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Posted 4 years ago

Thanks for letting us know! Unfortunately, we do have to rely on delivery services to get your package to you. If you reach out to our customer service team at contact@honorsgraduation.com, they'll be happy to send out a replacement.

Posted 4 years ago

“should use fed ex or ups haven't received package, said it was delivered on Dec 24”

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Posted 4 years ago

I'm sorry to hear that your package didn't arrive when it said it had. We will reach out to you via email for more info and send you a replacement.

Posted 4 years ago

“I never received it’ waste of money!!”

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Posted 4 years ago

Thanks for reaching out! Our tracking shows that your item was delivered in or at the mailbox at 10:38 am on October 9, 2020. Usually when this happens, the package is received by a family member or housemate, who forgets to mention it. If you aren't able to find the package, let us know and we'll be happy to ship out a replacement.

Posted 4 years ago

Honors Graduation is rated 4.8 based on 3,413 reviews