Honors Graduation Reviews

Name: Honors Graduation
Rating: 4.77

4.8 Rating 3,413 Reviews

94 %

of reviewers recommend Honors Graduation

4.8

Based on 3,413 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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8018522339

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Honors Graduation 5 star review on 12th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my item!”

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Posted 4 years ago

“Items were refused due to arriving in time for use after paying for fFedex priority!!! Please issue credit as promised.”

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Posted 4 years ago

Thanks for the feedback! Your order left our facility approximately five hours after your order via UPS two day service (we do not ship via FedEx). Unfortunately, we are unable to personally deliver the package, and do need to rely on shipping providers, who are having serious issues with delivery due to COVID. We understand that this situation is very frustrating for our customers. To be honest, it is also frustrating for us, here, since we have gotten quite a few one star reviews when we have done everything within our power to help our customers. We can only hope people are understanding that shipping companies are having delays during this difficult time and those issues in no way reflect on our performance as a company. While we have not received the item as a return (tracking information currently shows the item as "delivered" and not "refused"), we will be able to issue a full refund as soon as we receive it back.

Posted 4 years ago

“I still haven’t received it”

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Posted 4 years ago

Thanks for letting us know! The tracking information on your package shows that it was delivered today, July 24, 2020 at 2:36 pm, even though it was shipped on the 14th. From the looks of it, your package was delayed in a USPS facility in Augusta, GA for about a week. There have definitely been some shipping delays because of COVID. Sorry about the delay!

Posted 4 years ago

“Graduation picture had to be in by July 10.2020, and I have not received mind yet.”

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Posted 4 years ago

Hi Tonia! You haven't received your order yet because this is a custom stole order. The website does state when checking out and on the invoice you receive that custom orders take 1-3 weeks depending on the time of year. The mock-up email you received also states the current 2-3 week turnaround. The order was placed on 7/6, the revised mock-up was sent on 7/6 and later approved on 7/13. If you have any questions, please feel free to contact us directly! Have a great day!

Posted 4 years ago

“Where is my tassel”

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Posted 4 years ago

Hi Lauren! We haven't received any contact from you regarding a missing item, I'm sorry that your tassel is missing from your order! I have reached out to you directly via email, hope to hear from you soon!

Posted 4 years ago

“Paid extra for faster shipping, came very late”

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Posted 4 years ago

Hello! I was able to look up your order and we are very sorry that the order was delayed with UPS. Thank you for contacting us in June, a refund was issued to you on 6/23. Let us know if you need anything else!

Posted 4 years ago

“I received the wrong color rope”

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Posted 4 years ago

Hi Lauren! We are very sorry that you received one of the cords you ordered incorrectly! We appreciate you reaching out to us back in June to let us know. A refund was processed for you on 6/15 for the incorrect cord. Please let us know if you have any other concerns!

Posted 4 years ago

“Horrible service”

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Posted 4 years ago

Hi Brianna! I'm sorry to hear that you feel your experience with us was horrible. I was able to look up your order and we did have an inventory issue. You were contacted the following business day to get it resolved. In the end, we sent a different cord to you that was pretty close to what you originally ordered. I'm sorry if this was mis-handled in any way and would like to hear from you directly if you have any other issues you would like to discuss.

Posted 4 years ago

“Items did not arrive on time”

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Posted 4 years ago

Hi Peggy! I looked up your order and it looks like it was delivered within 4 business days(you selected standard 4-6 business day shipping). If you have another order that wasn't received within the selected shipping time, please contact us directly and we will be happy to assist you further. Have a great day!

Posted 4 years ago

“I was disappointed with the return policy. I ordered 2 caps which were for my daughter and her BFF as I had no idea that their high schools would be providing caps and gowns for the students. They cost me $50, So ended up not needing them for this reason and went to return and because of their return policy I would end up only getting $10 back out of the $50. So not worth it to send back. Now I am stuck with 2 brand new caps and out $50. Shipping should have been free.”

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Posted 4 years ago

Hi Lisa! We've reached out to you via email regarding our return policy. Sorry about the confusion! If you were to send the caps and tassels back, we will issue a refund for the product, which is well over $10. So long as the order was sent correctly and on time, we don't refund shipping charges because the service was used. Please get back to us via email so we can help you with the return process. Hope to hear from you soon!

Posted 4 years ago

“okay.”

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Posted 4 years ago

“Someone got into and drained my bank account after purchasing off this website, so it’s obviously not secure”

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Posted 4 years ago

Thanks for the feedback! It looks like you paid with credit card, and not a direct bank payment. Since users don't create an account with us, there is no username or password to protect either. We have no way to know how someone might have accessed your bank account, but it was not likely related to the use of our site. You might want to look into using unique passwords for all devices, steering clear of shady websites, and using two-factor authentication for important sites like your bank account. Good luck with that issue!

Posted 4 years ago

“It was the wrong colors. I ordered santa teresa high school colors which are orange and blue. I got yellow and blue. threw it away.”

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Posted 4 years ago

“Unprofessional”

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Posted 4 years ago

“Never receiving it to order, I have called the Company to return my money and they do not answer, the worst company”

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Posted 4 years ago

“It never came.... so I don’t have anything to rate it on. Ended up not having it for my graduation.”

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Posted 4 years ago

“Update: AMAZING customer service! Honors graduation came through and moved mountains to make sure we were satisfied customers. They got our items to us for our 2nd event and refunded our shipping costs. I would highly recommend using them and will personally use them for our next 5 homeschool graduates. Great job Honors Graduation! I ordered 3 basic graduation items and paid $25 (!!!) shipping for a standard order... nothing customized and here we are, 4 days later and it’s still not here. Tracking number I was given for my shipment is invalid for UPS. What gives?!?!? Where are our items? We needed them TODAY for our first of 2 events!”

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Posted 5 years ago

Thanks for the feedback! It looks like your package was delayed by UPS. Unfortunately, we are unable to physically deliver packages to customers, so we do rely on shipping services, which are having quite a few complications due to COVID and the current crisis situation. Looking over the notes in your order, it looks like we, at no cost to you (and over 3X the cost of your order in shipping fees) expedited a package via UPS Next Day Air Saturday Delivery so that your package would arrive on time. In an email you stated "THANK YOU! You came through with more than just words and I appreciate it so much. We had his gear for his graduation... just in time." Hopefully our customers who see this review won't be misled by your experience with our company. We are glad we were able to make this event work out for you.

Posted 5 years ago

It also looks like we issued you a full refund for your order.

Posted 5 years ago

“This order was never received! Can I please have a status?”

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Posted 5 years ago

So sorry for the delay. We've been a bit behind with custom orders due to slowdowns with the current COVID19 situation. Your order will ship out shortly.

Posted 5 years ago

“Your site says that the cap you sent me is adult sized, ages 10 and up. I guess I should have looked at the age and not the word adult. The cap fit my small dog but not my son, whose college graduation was, of course, ruined by the current situation. I wanted to at least be able to take some pictures of him in a cap with a tassel, which is why I bought this. No way. Highly disappointed. I even paid extra shipping to get this too small cap here on time.”

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Posted 5 years ago

So sorry we made that mistake! I just issued a full refund for your order.

Posted 5 years ago

“i paid for early shipping but my address was messed up on yalls part so i had to chase my package around to get it”

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Posted 5 years ago

Sorry to hear that was your experience! It looks like when you entered your address, you entered the house number on one line and the street number on another line, which is likely what caused the issue. You should be able to check to see what you put in on the receipt that was mailed to you. In the future, make sure to put the entire address (123 Main Street) on one line! The second line is usually for additional information, such as an apartment number. Glad to see it worked out in the end!

Posted 5 years ago

Honors Graduation is rated 4.8 based on 3,413 reviews