Honors Graduation Reviews

Name: Honors Graduation
Rating: 4.76

4.8 Rating 2,956 Reviews

94 %

of reviewers recommend Honors Graduation

4.8

Based on 2,956 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

8018522339

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Honors Graduation 5 star review on 12th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered on May 3rd and still have not received a shipping number”

Helpful Report

Posted 3 years ago

Hello, we're sorry you never got tracking info and that it came so late. It seems it was delayed in the postal system. The tracking said it was out for delivery yesterday, did you receive it? Don't hesitate to call or email if there's anything you need.

Posted 3 years ago

“I placed an order on Sat., May 2 knowing it wouldn’t be shipped until the following Mon., May 4 because it was after 4pm. I paid extra for 3 day shipping because I needed it by Sat., May 9. I did not receive my order by the end of the day Thur., May 7, so I called the next morning, Fri., May 8. My order hasn’t even been shipped. The man I spoke with was going to overnight it, but I received a call back from a lady that the delivery service (UPS?) doesn’t deliver on Sat. I had to cancel my order and she issued a refund. I did get the refund credited to my account fairly quick. I was disappointed because I ordered tassels for a mock graduation ceremony I was having for my daughter after her official college graduation ceremony has been postponed until Aug.”

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Posted 3 years ago

“Paid $9.61 expedited shipping. Product came after my virtual graduation. The company credited me $5.61 which was the fee above the $4.00 standard shipping cost. That being said, I paid for standard shipping plus the product and received it after my virtual graduation. Would like to get a total refund.”

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Posted 3 years ago

I can understand your frustration. We can issue a full refund.

Posted 3 years ago

“The navy blue graduation cap was royal blue. So disappointed in my purchase. The tassel was good.”

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Posted 3 years ago

Thank you for your feedback, and we're sorry to disappoint. We are evaluating our shiny navy caps, and are planning on making them darker for next year.

Posted 3 years ago

“Ordered on 4/30 then started getting emails about when event was (stalling).i said 5/10 and needed to take photos. Days later ok we’ll ship on 5/14, Really! Ship when ready according to my order date”

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Posted 3 years ago

I'm sorry we weren't able to accommodate you. Right now all of our custom stoles are shipping 2 to 3 weeks after the order is placed.

Posted 3 years ago

“I still have yet to receive it.”

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Posted 4 years ago

Hi Arianna, It looks like your shipment got lost in the mail. We are sending a replacement out today. Thank you for bringing this to our attention. David

Posted 4 years ago

“I ordered my college graduation stoles from them and when I tried them on they looked different from the mock ups (the lettering just sat higher than I thought based off the mock ups they sent me). I talked with Lindsay Mecham and she wasn't very helpful and quite frankly rude. I totally understand that it must be very difficult to deal with these orders and everything going on with COVID-19. I emailed them and showed them proof of where everything was embroidered and she then told me the lettering should start 4" below my collarbone (I sent proof that it sat 3" below my collar bone) and she said that it's off by an inch and it's not that big of a difference. I can place a brand new order if it was that big of a deal to me. I reached out to my friends who also ordered their stoles through them and they also said it was placed higher up than what they wanted. Ultimately, I would say order from someone else who will really work with you and not be as rude, or just make sure you're okay if your order does not come out to be 100% true to scale based off your mock ups. I overall just had a really unpleasant experience with them and would advise others to order elsewhere.”

Helpful Report

Posted 4 years ago

Thanks for the feedback, and sorry we were not able to take care of this for you the way you would have wanted! Unfortunately, with custom products, we are only able to match the final product to the mockup, and not to any individual's specific fit or body type or guarantee that a particular part of the customization will line up a certain number of inches from any part of anyone's body. We do take the quality of our work very seriously, and we are again very sorry that we weren't able to satisfy you in this case.

Posted 4 years ago

“I never got the item so...”

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Posted 4 years ago

Hey, thanks for the feedback! Our tracking information shows the package was delivered in your mailbox 9 days ago. If someone else in your household checks the mail, it might be a good idea to check with them to see if they got it! Otherwise, please reach back out and we will get this taken care of for you.

Posted 4 years ago

“I have not yet received my product as it is a custom product. When I receive it I will leave a review”

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Posted 4 years ago

“I haven’t received my order how am I supposed to review it?!?!”

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Posted 4 years ago

We're sorry you haven't recieved your items yet. We will track your order and let you know what's going on and replace the order if we need to. Thanks, David

Posted 4 years ago

“Wrong colors. I wanted Red, White and Blue Veterans cord. I received Black, White and Blue cord.”

Helpful Report

Posted 4 years ago

Hi Chris, The order we received was for 1 Black/White/Blue (Royal) cord. However, we would be happy to exchange this cord for you. Please call us at 801-852-2339 or email us at contact@honorsgraduation.com and we'll start the exchange process. Thanks!

Posted 4 years ago

“Lack of communication, horrible customer service, lack of cooperation. I originally placed an order which was supposed to arrive within 4-6 business day (as stated in the email and confirmation receipt). I didn't receive any notifications from this place and had to call them myself two weeks later to find out that they had been "reaching out" to me to upgrade my shipping to get it in time. They basically said to pay even more for shipping to receive the order LATE. When I contacted customer service, the supervisor bluntly suggested that since they have so many orders from others, it wouldn't hurt to lose one customer. TOTALLY RUDE AND DISHONEST!”

Helpful Report

Posted 4 years ago

Hi Caren, I'm sorry for the misunderstanding. 4-6 business days is the transit time once the stoles ship. You ordered custom embroidered stoles, and those take time to make. We did our best to contact you to give you information about the time frame of when your stoles would be done. We always try to do our best to provide great customer service and customer satisfaction. Since we were unable to get your stoles to you when you wanted them we have refunded your order completely. Thank you, David

Posted 4 years ago

“0/5 Stars. Did not receive order in time for graduation, and I ordered a month in advance.”

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Posted 4 years ago

Hi Kelly, thank you for bringing this to our attention. We do our best to get every order where it needs to be in time. Please call or email us and we will do whatever we can for you. Thank you, David

Posted 4 years ago

Honors Graduation is rated 4.8 based on 2,956 reviews