Honors Graduation Reviews

Name: Honors Graduation
Rating: 4.78

4.8 Rating 3,664 Reviews

95 %

of reviewers recommend Honors Graduation

4.8

Based on 3,664 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email

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Phone:

8018522339

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Honors Graduation 5 star review on 12th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It never came.... so I don’t have anything to rate it on. Ended up not having it for my graduation.”

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Posted 6 years ago

“Update: AMAZING customer service! Honors graduation came through and moved mountains to make sure we were satisfied customers. They got our items to us for our 2nd event and refunded our shipping costs. I would highly recommend using them and will personally use them for our next 5 homeschool graduates. Great job Honors Graduation! I ordered 3 basic graduation items and paid $25 (!!!) shipping for a standard order... nothing customized and here we are, 4 days later and it’s still not here. Tracking number I was given for my shipment is invalid for UPS. What gives?!?!? Where are our items? We needed them TODAY for our first of 2 events!”

Helpful Report

Posted 6 years ago

Thanks for the feedback! It looks like your package was delayed by UPS. Unfortunately, we are unable to physically deliver packages to customers, so we do rely on shipping services, which are having quite a few complications due to COVID and the current crisis situation. Looking over the notes in your order, it looks like we, at no cost to you (and over 3X the cost of your order in shipping fees) expedited a package via UPS Next Day Air Saturday Delivery so that your package would arrive on time. In an email you stated "THANK YOU! You came through with more than just words and I appreciate it so much. We had his gear for his graduation... just in time." Hopefully our customers who see this review won't be misled by your experience with our company. We are glad we were able to make this event work out for you.

Posted 6 years ago

It also looks like we issued you a full refund for your order.

Posted 6 years ago

“This order was never received! Can I please have a status?”

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Posted 6 years ago

So sorry for the delay. We've been a bit behind with custom orders due to slowdowns with the current COVID19 situation. Your order will ship out shortly.

Posted 6 years ago

“Your site says that the cap you sent me is adult sized, ages 10 and up. I guess I should have looked at the age and not the word adult. The cap fit my small dog but not my son, whose college graduation was, of course, ruined by the current situation. I wanted to at least be able to take some pictures of him in a cap with a tassel, which is why I bought this. No way. Highly disappointed. I even paid extra shipping to get this too small cap here on time.”

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Posted 6 years ago

So sorry we made that mistake! I just issued a full refund for your order.

Posted 6 years ago

“i paid for early shipping but my address was messed up on yalls part so i had to chase my package around to get it”

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Posted 6 years ago

Sorry to hear that was your experience! It looks like when you entered your address, you entered the house number on one line and the street number on another line, which is likely what caused the issue. You should be able to check to see what you put in on the receipt that was mailed to you. In the future, make sure to put the entire address (123 Main Street) on one line! The second line is usually for additional information, such as an apartment number. Glad to see it worked out in the end!

Posted 6 years ago

“The cap is too small for any adult. I had to cut the cap st the seam and sew new elastic It now has a large gap where the fabric had to be opened. Not happy but have to use it.”

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Posted 6 years ago

So sorry Kathleen, you must have been sent a child's cap by mistake. We will issue a full refund for your troubles.

Posted 6 years ago

“I have not received the order despite it saying it’s delivered.”

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Posted 6 years ago

Hi, sometimes it happens that the package says delivered in the tracking info and then comes later that day. If this isn't the case, please reach out to us and we will send you a replacement or refund.

Posted 6 years ago

“It wasn’t what I asked for instead of getting a a 2012 logo I got a 2016 logo that wasn’t what I asked.”

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Posted 6 years ago

Hi Yougans, I'm sorry to hear that you received the wrong year charm. Would you like s replacement or refund?

Posted 6 years ago

“Never received a confirmation email but the money came immediately Out of my bank account. I would like an update on my order and when I will be receiving it. Otherwise I would like a refund and I’ll go through another company. Thank you Tessa Powell”

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Posted 6 years ago

Hello ToniAnn, I looked into your order, and it looks like you ordered custom stoles, which take 1 to 3 weeks to produce. We have tried to contact you via email, but it seems that we have the wrong email for you. It comes back undeliverable. Please call us for updates on your order and to update your email address. Thank you,. David

Posted 6 years ago

“Never received reply to email sent several days ago asking about return policy, cap is ok, little small.”

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Posted 6 years ago

Hello Shirley, I'm sorry you never got a response, and that your cap is a little small. If you would like to return it you can send it back with a note about why you are returning it and we will issue you a refund when we recieve it.

Posted 6 years ago

“Not happy at all. Ordered a replacement tassel for my lost one. I graduated in 1990. No schools back then used 4 digits for the year. It was just 2 digits. So my tassel that I ordered should have just had 90, not 1990. In 2000 that's when they started using 4 digits for the year. Very dissatisfied.”

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Posted 6 years ago

Thanks so much for the feedback! We do have pictures of the charms on the site clearly displaying the style that they will be. Unfortunately, we are only able to send you the product that we say we will. Sorry that didn't work out for you.

Posted 6 years ago

“Never received my order lol”

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Posted 6 years ago

“Very received my order lol”

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Posted 6 years ago

I'm sorry, that should have been delivered by now. Please call or email us and let us know if you would like a refund or replacement.

Posted 6 years ago

“The gold looks orange and they did not let me return unopened packages. Do not recommend.”

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Posted 6 years ago

Hello, sorry to hear that you're dissatisfied with the color of our product. And sorry for the miscommunication, you can return unopened packages for a refund.

Posted 6 years ago

“I ordered on May 3rd and still have not received a shipping number”

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Posted 6 years ago

Hello, we're sorry you never got tracking info and that it came so late. It seems it was delayed in the postal system. The tracking said it was out for delivery yesterday, did you receive it? Don't hesitate to call or email if there's anything you need.

Posted 6 years ago

“I placed an order on Sat., May 2 knowing it wouldn’t be shipped until the following Mon., May 4 because it was after 4pm. I paid extra for 3 day shipping because I needed it by Sat., May 9. I did not receive my order by the end of the day Thur., May 7, so I called the next morning, Fri., May 8. My order hasn’t even been shipped. The man I spoke with was going to overnight it, but I received a call back from a lady that the delivery service (UPS?) doesn’t deliver on Sat. I had to cancel my order and she issued a refund. I did get the refund credited to my account fairly quick. I was disappointed because I ordered tassels for a mock graduation ceremony I was having for my daughter after her official college graduation ceremony has been postponed until Aug.”

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Posted 6 years ago

“Paid $9.61 expedited shipping. Product came after my virtual graduation. The company credited me $5.61 which was the fee above the $4.00 standard shipping cost. That being said, I paid for standard shipping plus the product and received it after my virtual graduation. Would like to get a total refund.”

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Posted 6 years ago

I can understand your frustration. We can issue a full refund.

Posted 6 years ago

“The navy blue graduation cap was royal blue. So disappointed in my purchase. The tassel was good.”

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Posted 6 years ago

Thank you for your feedback, and we're sorry to disappoint. We are evaluating our shiny navy caps, and are planning on making them darker for next year.

Posted 6 years ago

“Ordered on 4/30 then started getting emails about when event was (stalling).i said 5/10 and needed to take photos. Days later ok we’ll ship on 5/14, Really! Ship when ready according to my order date”

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Posted 6 years ago

I'm sorry we weren't able to accommodate you. Right now all of our custom stoles are shipping 2 to 3 weeks after the order is placed.

Posted 6 years ago

“I still have yet to receive it.”

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Posted 6 years ago

Hi Arianna, It looks like your shipment got lost in the mail. We are sending a replacement out today. Thank you for bringing this to our attention. David

Posted 6 years ago

Honors Graduation is rated 4.8 based on 3,664 reviews