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House Of Fraser Reviews

3.0 Rating 7,508 Reviews
46 %
of reviewers recommend House Of Fraser
3.0
Based on 7,508 reviews
Customer Service
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read House Of Fraser Reviews

About House Of Fraser:

We are the leading, national premium department store group in the UK and Ireland trading principally under the iconic House of Fraser brand name through a portfolio of 62 well-invested stores as well as through our rapidly growing web-store, www.houseoffraser.co.uk. The House of Fraser brand is differentiated from other department store groups in the UK by our 160 year history in the UK retail market, our wide geographic reach (across the UK and on-line), our broad range of high quality premium branded merchandise offered at attractive prices, our increasing exclusive House Brand offering and our commitment to providing an imaginative, exciting and relevant shopping experience to our customers.

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Email:

cs@houseoffraser.co.uk

Location:

House of Fraser Unit D Brook Park East Shirebrook
NG20 8RY

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House Of Fraser 1 star review on 2nd January 2025
Greg
House Of Fraser 5 star review on 16th September 2024
Anonymous
House Of Fraser 1 star review on 13th September 2024
Anonymous
House Of Fraser 1 star review on 13th September 2024
Anonymous
House Of Fraser 1 star review on 5th June 2024
Șevciuc Adelina
House Of Fraser 1 star review on 5th June 2024
Șevciuc Adelina
House Of Fraser 1 star review on 5th June 2024
Șevciuc Adelina
82
Anonymous
Anonymous  // 01/01/2019
Generally I have good experiences ordering with House of Fraser, however my recent purchase was disappointing as the item arrived faulty with a missing accessory.
Helpful Report
Posted 4 years ago
Quality of goods recieved was excellent however the delivery from hermes was extremely poor in regards that the questions I posed to the driver regarding the delivery, weren't answered as he couldn't speak English and became quite aggressive towards me. While I understand it may not be a prerequisite to speak English it surely doesn't excuse aggession and rudeness, I have commented to hermes direct also but as of now would be unwilling to deal with any company who uses hermes as their delivery service
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Posted 4 years ago
Recently bought a pair of jeans and am happy with the prompt delivery service. However the website is not user friendly with iPad. Have to turn the iPad horizontally in order to select the size and make a purchase. If I want to view the photos of the product I need to turn the iPad vertically. It is frustrating.
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Posted 4 years ago
Great selection of designer clothing. Hate the fact you have to pay to send items back. That’s really put me off ordering online again!
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Posted 4 years ago
Good service and price but sent me wrong product.
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Posted 4 years ago
I purchased 3 items , upon delivery 1 of the items was missing and another item had problems with the box. This was frustrating for me as I had intended to give the items as a gift. I will say that the customer service was impeccable and they sorted out the missing item and the replacement came promptly.
Helpful Report
Posted 4 years ago
Ordering was easy but not happy about the postage charges.
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Posted 4 years ago
Really not impressed with having to pay for delivery and collections, you used to have free delivery for items purchased over £50 and never had to pay for returns. This has really made me reconsider purchasing from you as don’t think it’s fair.
Helpful Report
Posted 4 years ago
No free delivery and no free returns, probably the only shop I know who does this!
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Posted 4 years ago
I ordered a bottle of Chanel perfume which got lost in transit to your distributor’s warehouse. I contacted your customer services team who reacted very quickly and I had the perfume in 48 hours.
Helpful Report
Posted 4 years ago
Sent completely wrong size. No quality checking measures? Returned item but no postage refunded. Not really fair as not my error. Also cost £5 for me to return item. Not the best service.
Helpful Report
Posted 4 years ago
Charging for delivery and for returns a bit of rip off.
Helpful Report
Posted 4 years ago
my order came with a security tag on it. contacted them. they said return it, which was annoying. i emailed back and haven't heard anything. managed to brake the thing off
Helpful Report
Posted 4 years ago
Size of trainers was incorrect in box., but still paid for return
Helpful Report
Posted 4 years ago
Happy with product but not impressed with sizing description I'm XL regular fit when it arrive thought I order from Gap Kids Had to pay £7 to return for larger size. Need better product descriptions when it comes to sizing and actual fit. Sorry will be reluctant to order again HoF given risk of paying for returns
Helpful Report
Posted 4 years ago
Very disappointed, one of my items was cancelled as out of stock I emailed enquiring about a replacement and policy regarding delivery still waiting on reply while rest of order has arrived.
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Posted 4 years ago
How come house of fraser is the only company that charges delivery and then charges to return. Won't be using again.
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Posted 4 years ago
The purchase was good International Delivery cost are much too high. No option for standard delivery just express
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Posted 4 years ago
Disgusted that you pay for next day delivery and because they cant deliver send you a code for free delivery on next purchase then you have to pay for returning sorry house of frazer no more purchaes from me
Helpful Report
Posted 4 years ago
Lovely black boot but too baggy on the calf. I have returned for a refund.House of Fraser have acknowledged & will be refunding my money 🙂
Helpful Report
Posted 4 years ago
House Of Fraser is rated 3.0 based on 7,508 reviews