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House Of Fraser Reviews

3.0 Rating 7,508 Reviews
46 %
of reviewers recommend House Of Fraser
3.0
Based on 7,508 reviews
Customer Service
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read House Of Fraser Reviews

About House Of Fraser:

We are the leading, national premium department store group in the UK and Ireland trading principally under the iconic House of Fraser brand name through a portfolio of 62 well-invested stores as well as through our rapidly growing web-store, www.houseoffraser.co.uk. The House of Fraser brand is differentiated from other department store groups in the UK by our 160 year history in the UK retail market, our wide geographic reach (across the UK and on-line), our broad range of high quality premium branded merchandise offered at attractive prices, our increasing exclusive House Brand offering and our commitment to providing an imaginative, exciting and relevant shopping experience to our customers.

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Email:

cs@houseoffraser.co.uk

Location:

House of Fraser Unit D Brook Park East Shirebrook
NG20 8RY

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House Of Fraser 1 star review on 2nd January 2025
Greg
House Of Fraser 5 star review on 16th September 2024
Anonymous
House Of Fraser 1 star review on 13th September 2024
Anonymous
House Of Fraser 1 star review on 13th September 2024
Anonymous
House Of Fraser 1 star review on 5th June 2024
Șevciuc Adelina
House Of Fraser 1 star review on 5th June 2024
Șevciuc Adelina
House Of Fraser 1 star review on 5th June 2024
Șevciuc Adelina
82
Anonymous
Anonymous  // 01/01/2019
I gave 3 stars for quick delivery but not the quality of the item. I bought tracksuit from them and the quality was poor after first wash it gave colour to the white part of it also it is felt like wearing a nylon bag not a fabric!
Helpful Report
Posted 4 years ago
Products arrived within stated time. I had to pay for delivery and for a return which I found a bit much especially as you are advised to use Registered Post.
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Posted 4 years ago
Not happy about paying delivery and paying sending back would think twice about ordering although been a customer since it opened years ago thank you l
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Posted 4 years ago
Quick delivery of goods. However having to pay for returns is annoying especially given current circumstances. In a shop you try things on to make a decision before purchasing but online it’s more difficult to know, and if it’s not right having to pay hefty enough postage to return the items makes me less likely to purchase online again.
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Posted 4 years ago
Ordered wine glasses. They arrived promptly, but broken and poorly packaged. The only saving grace was the very good communication about returning them from customer services.
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Posted 4 years ago
I have to say that the items I purchased were not up to H of F standard. I emailed some photographs of the products I had bought via the website.. I asked for some discount as the trainers looked as though they’d been worn. The amount that was refunded was acceptable, therefore I have kept them. I think that you were getting rid of the end of stock lines, and it appeared that there was no quality control involved.
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Posted 4 years ago
I emailed and got a reply saying you’d be in touch to answer my query but never did. Very disappointed
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Posted 4 years ago
Item ordered with next day delivery, when it didn’t arrive I checked the small print and next day doesn’t apply to weekends. When the item did arrive it wasn’t packaged very well and the bottle had a dent in the lid. Would have returned it but it was a gift for someone and they asked to keep it. Overall very disappointed with the process abs product.
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Posted 4 years ago
I like House of Frazer but their delivery and returns costs put me off buying often
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Posted 4 years ago
I’ve placed an order for a pair of shoes and for a fleece, a day later I had an email to say the shoes are out of stock so it would be removed from the order. I’ve emailed customer service to request a cancellation of the fleece as I wasn’t looking to pay for £5 delivery for 1 item, I got a reply to say I cannot amend or cancel. So only house of Fraser can. This was the first and possibly the last time I’ve ordered from here, I understand if something is out of stock therefore it has to be removed from order, but to say that I as a customer cannot amend or cancel order it’s a bit to harsh. Anyway that’s just my opinion.
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Posted 4 years ago
Ordered a shirt sent the wrong size , sent it back , reordered the same shirt again sent the wrong size ? , got my money back no problem though ,,
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Posted 4 years ago
Products good but it’s a shame charge for delivery then have to pay for returns, this will put me off ordering online again
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Posted 4 years ago
I paid £8 for next day delivery for it to arrive 2 days later.... not happy
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Posted 4 years ago
I would just like to say I’ve received my item the T-shirt is lovely but unfortunately I need a bigger size which means I have to pay another £5 delivery considering you’re not open at the minute because of Covid you to think that you do free delivery like everybody else
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Posted 4 years ago
Online shopping would be better if they offered free returns including postage paid.
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Posted 4 years ago
I have only given three star rating because I think it is unacceptable to pay for goods being delivered at the store and to charge for returns. I have always loved shopping in The house of Fraser. Thank you
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Posted 4 years ago
I have always loved visiting H of F in the high street, and I am pleased to see they have such a diverse range of items still for sale online. The website is good - filters seem to work well - and I have picked up some great bargains with my recent circa £1k purchases. My only comment about their service is .... they don't offer free delivery on items or returns. Plus, and more importantly I have had a poor experience with refund processing. One time I had to escalate to an external ombudsman because it was taking so long, and yet last month I had a refund within a couple of days. Waiting on another one at the moment too .....
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Posted 4 years ago
Delivery charges of £4.99 per item bought compared to Debenhams at £2.99 per order regardless of items ordered were, in my view, exploitative. I bought 4 items at at delivery cost of £19.96 with one delivery containing 2 items costing £9.98. I accept the prices of the items were low but this smacks of clawing back some profit
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Posted 4 years ago
All items arrived as expected. The delivery was on time as well. The only thing is very unhelpful that there is no phone number to speak to someone. If there would be an issue the emails can take queit long time to sort thing out.
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Posted 4 years ago
The quality of cloths are low
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Posted 4 years ago
House Of Fraser is rated 3.0 based on 7,508 reviews