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House Of Fraser Reviews

3.0 Rating 7,454 Reviews

46 %

of reviewers recommend House Of Fraser

Company Reviews

3.0

Based on 7,454 reviews


Customer Service
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Read House Of Fraser Reviews

About House Of Fraser:

We are the leading, national premium department store group in the UK and Ireland trading principally under the iconic House of Fraser brand name through a portfolio of 62 well-invested stores as well as through our rapidly growing web-store, www.houseoffraser.co.uk. The House of Fraser brand is differentiated from other department store groups in the UK by our 160 year history in the UK retail market, our wide geographic reach (across the UK and on-line), our broad range of high quality premium branded merchandise offered at attractive prices, our increasing exclusive House Brand offering and our commitment to providing an imaginative, exciting and relevant shopping experience to our customers.

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Email:

cs@houseoffraser.co.uk

Location:

House of Fraser Unit D Brook Park East Shirebrook
NG20 8RY

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69

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 polo shirts over a week and still not arrived”

Posted 3 years ago

“ordered a fair bit of clothes from the store, delivery company stole my parcel and and claimed it was lost. If I receive the order eventually I might be more positive, however the customer service is less than satisfactory and the staff need better training. Whilst polite they don't seem to have the necessary information to help customers which indicates poor management. The staff need better training and the company needs to review its relationship with its courier service who are notorious for stealing parcels.”

Posted 3 years ago

“I ordered a dress, size 14 and received a dress, size 6. Not acceptable.”

Posted 3 years ago

“Returning product is a hassle”

Posted 3 years ago

“Unfortunately my experience was let down by poor communication, failure to follow through on promises and lack of paperwork. I have now finally got my products but not in the time frame originally agreed and now having to pay to return the items. I am disappointed”

Posted 3 years ago

“Why can't you talk to them to explain when something goes wrong. A complete customer service experience requires human decisions and empathy and actions beyond pressing keys on a computer system”

Posted 3 years ago

“I had to pay shipping costs for both delivery and returns. Too expensive in this age of internet shopping to expect payment both ways on a £200 order. HoF need to rethink this as it has put me off ordering g from them on the future”

Posted 3 years ago

“Sent wrong item to me”

Posted 3 years ago

“Very disappointed with service. I bought a makeup product which was part of a free gift offer. I received the makeup product but not the free gift. I complained via email but have not received a reply or the free gift”

Posted 3 years ago

“Poor Packaging”

Posted 3 years ago

“No sign of my purchases sadly .. bought 3 pair of jeans 11 days ago .. still no sign and no word from Couriers”

Posted 3 years ago

“Good collection of different designer clothes to choose from. Delivery not so quick. Returns not good as customer has to pay royal mail postage”

Posted 3 years ago

“Still waiting for delivery no update”

Posted 3 years ago

“Since it was taken over by Sports Direct this app is so bad. You pay for deliveries and retur ns your self and when you send items back it never shows your refund. I have to chase it to get it which I'm still awaiting for it. I would be very careful using this App.”

Posted 3 years ago

“Sent an email about my order 2 weeks ago - still no reply. Most online companies offer free delivery these days when you spend a good amount with them but HOF don't which isn't great either. I wouldn't want to buy from here again.”

Posted 3 years ago

“Very poor service. Paid for next day delivery & items didn’t arrive. Instead of refunding me my money I was given a code to use on my order - I think that’s cheeky, so I had to write requesting my monies be refunded. Items finally arrived and 2 were faulty, I contacted customer service again for a pre paid label as I didn’t see why I should have to pay to return faulty goods, despite their promises to send this label I’m still waiting. I will think seriously about ever using HOF online services again. Thank goodness the shops are opening again soon.”

Posted 3 years ago

“not everything i ordered was received”

Posted 3 years ago

“I ordered a size 12 in both the two Ralph Lauren dresses I ordered, but received the american size 12 in one of them, ( which is a size 16 in Ireland )which means that I have to incur the cost of having to return it to you. Very disappointed, and, especially, as it was the 'favourite' of the two dresses.Very disappointing. On the plus side, I received the items very quickly.”

Posted 3 years ago

“Packaging open, item of clothing had not been repackaged properly. Frustrating as this was a gift.”

Posted 3 years ago

“Paid for next day delivery but items were split up and delayed - whilst I have been given free delivery on a future order this was a real inconvenience. Additionally when I received one of the packages the item was faulty so overall not a good experience especially when unlike lots of other companies I then have to pay to return the items.Not sure I would order online again.”

Posted 3 years ago

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House Of Fraser is rated 3.0 based on 7,454 reviews