Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,976 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,976 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 7th April 2025

Christopher C Taylor

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

578

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service. Got an estimated arrival window the day before from 11-2 which is a short window as it is. The day of, i was notified 30 minutes before he arrived which was so appreciated. Our guy Josh was so kind and patient, the whole thing was great.”

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Posted 4 years ago

“The driver Shaye was so nice and my puppy arrived safe at her new home.”

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Posted 4 years ago

“The service was everything we could ask for. Arrived right in the time window promised, the puppy was clean & the driver, Kayden was so nice. Unfortunately we were so excited we forgot to give him a tip, can we still get that to him?”

Starwood Pet Travel 5 star review on 13th March 2021

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Posted 4 years ago

“Puppy arrived safely. The person who delivered was very professional and courteous.”

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Posted 4 years ago

“your people were great and were here earlier than scheduled”

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Posted 4 years ago

“Excellent, smooth transition. My puppy arrived happy and ready to play.”

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Posted 4 years ago

“Patricia was friendly and helped us coax little Lizzie out of the travel kennel. She even took a picture of our family meeting its newest member. Thank you, Anne”

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Posted 4 years ago

“Rick was very courteous and helpful. Service was excellent.”

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Posted 4 years ago

“Very good experience. On time, very friendly driver. 5 out of 5 stars”

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Posted 4 years ago

“Gary was great throughout. His superb communication made it easy to coordinate. We are grateful and our pup arrived calm and happy from a peaceful ride. Thanks Gary!”

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Posted 4 years ago

“Excellent! Kept me informed along the way. Was very friendly in handling my new puppy!”

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Posted 4 years ago

“True pet lovers. Awesome job!”

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Posted 4 years ago

“Very kind”

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Posted 4 years ago

“So happy with the service. Seamless and most important my puppy arrived happy not nervous or sad.”

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Posted 4 years ago

“Tracey was great!”

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Posted 4 years ago

“Attendant was terrific in communication and delivery We are so happy to have our puppy home”

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Posted 4 years ago

“Neil was great. On time , very professional and seem to love pets.”

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Posted 4 years ago

“The driver has full-on love for pets in general. imho a key feature for anyone working in your company”

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Posted 4 years ago

“Prompt courteous and kind. You really have such wonderful employees working there. Impressed, speaks a lot about the company culture and management.”

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Posted 4 years ago

“Great communication on the timing of delivery and very prompt.”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,976 reviews