Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,976 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,976 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 7th April 2025

Christopher C Taylor

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

578

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our puppy was delivered in good condition and had obviously been well cared for during transportation. Communication was very clear. We were notified the day before, and given a reasonable window in which to expect delivery of our new puppy. Abel arrived within that window; additionally, we were called 30 minutes before arrival, and that estimate was accurate. In summary, we were consistently provided timely and accurate information about the process. Thank you!”

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Posted 4 years ago

“Pet cab is wonderful ... my puppy was walked to my door and she was clean and well taken care of. Rachel called ahead of time to tell me when to expect them. When I went to get the carrier out of the car I saw that there was another little guy going to his furever home. He was clean and happy as well !”

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Posted 4 years ago

“Driver was very friendly and knowledgeable about dogs. She took her time with us and seemed to genuinely like dogs and take good care of the dogs in her van.”

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Posted 4 years ago

“The driver was excellant. Little Vinnie arrived safe and sound. The driver clearly is a dog lover. Not just someone doing a job.”

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Posted 4 years ago

“The family that delivered my puppy was so excited for me. You could see the joy in their faces as I took him out of his crate to hug him for the very first time.”

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Posted 4 years ago

“Very good service driver was very friendly and made sure My Dog was handled with care.”

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Posted 4 years ago

“Abel was excellent. We were sorry that we did not think to have cash on hand to tip him. Is there a way we can get a tip to him?”

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Posted 4 years ago

“The lady was very professional and kind. She was on time. And I was pleased to keep the puppy crate “”Guinness “ came in. I had ordered one from Amazon that was a soft carrier. It is great to have both. Thank you so very much. If I was not in debt, I would have gratefully tipped her for all of you! Please know that I am praying that GOD BLESSES YOU ALL WITH GOOD HEALTH. Thank you all!!!!”

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Posted 4 years ago

“Excellent service! I appreciated the communication letting us know what to expect. Patricia was friendly, punctual, and answered all our questions. No issues or complaints whatsoever to report!”

Starwood Pet Travel 5 star review on 23rd March 2021

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Posted 4 years ago

“The woman who delivered my puppy was courteous, kind, and very helpful. She updated me when she was getting closer and took him out of the crate and placed him in my arms. A picture perfect moment.”

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Posted 4 years ago

“We had a great experience with our driver, Dean! You could tell he truly cared for our pup and wanted him to be as comfortable as possible! Thanks, Dean!”

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Posted 4 years ago

“The delivery was timely, with frequent updates (by phone, text, and email) leading up to the ultimate drop-off. Our delivery person was very courteous and helpful.”

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Posted 4 years ago

“Jeary delivered my puppy in a very timely way. He kept me abreast of the journey by calling with the eta and then checking in again when there was traffic. He gave me my puppy and seemed genuinely happy to see how happy the puppy and I were. I would recommend him to deliver precious cargo anytime”

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Posted 4 years ago

“We were very pleased with the service. We were kept well informed through the entire process. Our driver was very caring for our puppy.”

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Posted 4 years ago

“Nancy was so friendly and kept us posted though out the day. She was excellent to work with.”

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Posted 4 years ago

“Very happy with my service. My puppy arrived when planned and was safe/happy. :)”

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Posted 4 years ago

“So professional and helpful. Gave me some great tips for my first interactions with my puppy. Called me to say what time she would be there. My whole experience with PuppySpot has been amazing!!”

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Posted 4 years ago

“Very smooth arrived when he said he would, pup was handed over too me, picture taken and crate. Paperwork and food transferred, happened real fast, seamless.”

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Posted 4 years ago

“Rafael was wonderful to our new pup! We would definitely use My Pet Cab again. Thank you!”

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Posted 4 years ago

“Georgie was very social and was very informstive”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,976 reviews