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Starwood Pet Travel Reviews

4.9 Rating 3,976 Reviews
98 %
of reviewers recommend Starwood Pet Travel
4.9
Based on 3,976 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5

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Starwood Pet Travel 5 star review on 7th April 2025
Christopher C Taylor
Starwood Pet Travel 5 star review on 3rd January 2025
Kaiulani And Kelly Teague
Starwood Pet Travel 5 star review on 20th November 2023
Maryam Q.
Starwood Pet Travel 5 star review on 14th September 2023
Jihoon
Starwood Pet Travel 5 star review on 16th July 2023
Michaela G
Starwood Pet Travel 5 star review on 16th July 2023
Michaela G
Starwood Pet Travel 5 star review on 28th April 2023
Shaun Flynn
578
Anonymous
Anonymous  // 01/01/2019
Paul kept in touch with us through the delivery. Coco showed up clean and happy. Paul Professional update on health records and food. He was THE BEST!
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Posted 3 years ago
Very friendly and professional
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Posted 3 years ago
She’s was very nice!
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Posted 3 years ago
My puppy showed up on time. Very happy with the communication. Thank you again for getting my pet home safe!
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Posted 3 years ago
Very professional easy to work with. I had a special request and there was absolutely no problem with them. I wish that Puppy Spot was just as easy to deal with.
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Posted 3 years ago
Max was pleasant to deal with on the phone and during drop off.
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Posted 3 years ago
Alex was awesome. He communicated with me frequently leading up to drop off. He also took time to assist me in getting puppy settled and in the house. I strongly recommend this service.
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Posted 3 years ago
My Pet Cab was excellent. My new puppy's driver was very attentive and sweet with my new puppy. He delivered her on time and in good health.
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Posted 3 years ago
Nick was friendly.
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Posted 3 years ago
This was my 1st time I bought a puppy from another state and I was nervous. But I was thrilled with the care my little puppy was given by My Pet Cab driver Kate. My little girl arrived safe and sound with lots of energy and love.
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Posted 3 years ago
Very professional. He explained all the paperwork and food and assisted me in getting the puppy out of the crate
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Posted 3 years ago
Traci was excellent!! She maintained excellent communication with me during the day of drop off. She was caring and compassionate with the puppy during the transfer and all went well.
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Posted 3 years ago
Kate’s communication was perfect! She called when she picked up our boy and again prior to arrival. Our puppy arrived healthy and happy!
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Posted 3 years ago
Tim came through difficult Bay Area driving and directly to our house to safely (and earlier than estimated) present our puppy clean and healthy to us. She immediately started playing in our house and has barely stopped. Thank you!
Starwood Pet Travel 5 star review on 7th January 2022 Starwood Pet Travel 5 star review on 7th January 2022
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Posted 3 years ago
Thank you for sending pictures of your beautiful lil lady and for the review! Much appreciated!
Posted 3 years ago
On time, called ahead with ETA. Very courteous and knew my puppy liked her tummy rubbed which impressed me.
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Posted 3 years ago
Happy Puppy,thank you!
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Posted 3 years ago
Kate was amazing! Friendly, on time and communicative. we are so pleased that our boy came home in such loving comfort.
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Posted 3 years ago
My puppy arrived safely and seemed to have been well cared for from what I could see
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Posted 3 years ago
The gentleman who dropped off our new puppy was wonderful and communicative.
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Posted 3 years ago
Calvin was very communicative and provided a great experience over all. Thank you for your service.
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Posted 3 years ago
Starwood Pet Travel is rated 4.9 based on 3,976 reviews