Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,976 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,976 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 7th April 2025

Christopher C Taylor

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

578

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a great experience. My. My puppy arrived without anxiety even though he was going to a new house. He seemed to have done well and in his great and your driver was absolutely was absolutely positive and friendly and friendly. I think your service is so welcoming. Thank you very much For bringing our newest edition home.”

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Posted 3 years ago

“Our puppy was delivered on time and well cared for. We were kept up to date on arrival time and when she would be at our home. We were very pleased with the service.”

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Posted 3 years ago

“Very pleased with the delivery - Kate was efficient, communicative and very pleasant .”

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Posted 3 years ago

“Jamie was very good!”

Starwood Pet Travel 5 star review on 30th December 2021

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Posted 3 years ago

“Communication was awesome and arrived right when she said she would. I’ve had friends have to pick their puppies up at the airport and this was great and my puppy got home and was feeling and looking great! Thank you”

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Posted 3 years ago

“He was super nice and informative about the items puppy came with! He was super nice to the dog and took a picture for us and chatted for a few!”

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Posted 3 years ago

“Great communication. Cookie appeared to be well cared for. Driver brought her cage in for me.”

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Posted 3 years ago

“Were respecting COVID protocols, friendly, and arrived when they were expected to!”

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Posted 3 years ago

“They were very professional and helpful.. also on time. Thank you for my puppy, he is a cutie and so busy.”

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Posted 3 years ago

“I was very impressed and the service was very professional.”

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Posted 3 years ago

“Ashley was excellent about texting me to update each step of transportation. The prior person who called also let me know the timing window for my puppy. Ashley was also good with information to think about for the first day. We also love the new crate he came in. Thank you for keeping my puppy safe and seemed to have no problems with his new home. Linda R.”

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Posted 3 years ago

“Delivery was on time.”

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Posted 3 years ago

“The driver that brought our little rottie guy, Copper was wonderful. She kept us up-to-date on the process and was in the time table given.”

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Posted 3 years ago

“Kim was great!”

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Posted 3 years ago

“Genesis was great delivery my puppy. So happy with their service.”

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Posted 3 years ago

“Greatly appreciate Tim bringing Eden safely home to us! He was really nice, knowledgeable and professional! Thank you Tim and My Pet Cab for a great experience during this special time!”

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Posted 3 years ago

“KC arrived in excellent condition and we could not be more pleased. Our driver, Kim, was fantastic! Personal and professional and is a credit to your company’s success. Thank you for caring for KC.”

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Posted 3 years ago

“Driver could not have been more helpful, punctual or knowledgeable! 😀 our baby was happy and secure when re riced. Thank you all!😊🥰”

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Posted 3 years ago

“Great experience in general. Very friendly delivery person who is willing to help.”

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Posted 3 years ago

“Superb- top of the line”

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Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,976 reviews