Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,976 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,976 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 7th April 2025

Christopher C Taylor

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

578

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly, timely, kept me informed of schedule. A++++”

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Posted 3 years ago

“Driver was very pleasant and helpful.”

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Posted 3 years ago

“My Driver was Jeary. He was awesome. He was sooo apologetic because my pup had a big accident just before her arrival at my house. Jeary cleaned her and her crate up really well! I completely understood it wasnt his fault it was an accident and he was soo sorry.”

Starwood Pet Travel 5 star review on 30th December 2021

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Posted 3 years ago

“Pup came on time, clean, and happy.”

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Posted 3 years ago

“I must say Mindy travelled in style and was delivered on time. Calvin was a delight to meet and I was more than happy with this experience. My little girl was delivered to me like a princess..... Thanks so much”

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Posted 3 years ago

“Sean was superb!”

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Posted 3 years ago

“Kristi drove my baby Frenchie from the airport to my apartment (New Jersey into the City, which is not easy). Kristi kept in contact and arrived exactly on-time/when she said she would.”

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Posted 3 years ago

“Great communication and friend driver”

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Posted 3 years ago

“I could not have been more pleased with Jan Nolan’s care of my new puppy. Great service!!”

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Posted 3 years ago

“It was great, Megan was polite and kept me posted with her arrival, very pleasant.”

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Posted 3 years ago

“Pet Cab kept us informed every step of the way, Peter was our driver he called with an hour time frame and then again 5 minutes before he arrived. When he arrived with our fur baby he was so gentle and kind with her, we had to take a picture with her before he left very professional, I would recommend Pet Cab 100% it was the BEST way for our new addition and she was fine, not scared at all.”

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Posted 3 years ago

“Pet Cab was exceptional! I can’t imagine having had better service. In addition, the companion that accompanied our new “fur baby” Shea was nothing short of awesome! Patricia was warm, considerate, and loving with our new baby. Thank you Pet Cab and an even bigger thank you to Patricia.”

Starwood Pet Travel 5 star review on 27th December 2021

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Posted 3 years ago

“Very Impressed with the whole experience. Megan was punctual, kept us informed, and very professional. Our new puppy arrived in excellent condition and was safely delivered.”

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Posted 3 years ago

“Merry Christmas!!! We are very grateful to Patricia who has transported Peyton to our doors. She took an extra care with the puppy and made him feel comfortable on his last leg to new home. I was touched by her patience and care. Please thank Patricia for us and let her know that Peyton is in perfect shape and happy. All her efforts paid off! Warm regards, Elena Budras”

Starwood Pet Travel 5 star review on 25th December 2021

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Posted 3 years ago

“Excellent customer service from Jason & Isabella they were wonderful. They are an asset to your organization.”

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Posted 3 years ago

“very smooth and wonderful process! great communication along the way -- made the entire experience seamless. thank you!”

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Posted 3 years ago

“Paul was great, he kept me informed of his travels and ETA the entire time and he cleaned my pup up when he got here from the accident he had in his cage. Wonderful experience.”

Starwood Pet Travel 5 star review on 24th December 2021

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Posted 3 years ago

“She was on time. She called me saying she was coming in 45 minutes.”

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Posted 3 years ago

“The Driver was great. She arrived well within estimated time. She called when she started out and called when she was within 40 min of her arrival time. She was very polite and gave me all papers and information. My Puppy Elli arrived well and happy. Thanks”

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Posted 3 years ago

“Super excellent experience. Great communication.”

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Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,976 reviews