Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,980 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Questions

Metrics

4.9

Based on 3,980 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

(239) 344-8959

Email:

info@starwoodpet.com

Location:

4706 Chiquita Blvd. S,
Suite 200-320,
Cape Coral
Florida
33914

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Starwood Pet Travel 5 star review on 25th September 2026

Julie Sweet

Starwood Pet Travel 5 star review on 7th April 2025

Christopher C Taylor

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

Maryam Q.

Starwood Pet Travel 5 star review on 14th September 2023

Jihoon

Starwood Pet Travel 5 star review on 16th July 2023

Michaela G

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They called to inform me about the delay because of the flooded airport where our puppy Was supposed to arrive. They took her out to relieve herself on the way and she had food and water in the crate. Excellent service. I would definitely use again”

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Posted 6 years ago

“Friendly service, prompt, communicative - no faults!”

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Posted 6 years ago

“Great experience!”

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Posted 6 years ago

“The lady who delivered Luna, was very nice, caring and informative.”

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Posted 6 years ago

“They communicated with me immediately after they airplane had arrived and gave me a window of time for delivery. The driver called me 30 miniatures prior to arrival. It is not easy to get into our building because it is gated and have to call me to let them into the building. He did great.”

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Posted 6 years ago

“Our puppy arrived at the exact time that you predicted! He was safe and sound!”

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Posted 6 years ago

“Very professional, great communication skills.”

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Posted 6 years ago

“Very fast service and delivered everything that was promised”

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Posted 6 years ago

“Good support”

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Posted 6 years ago

“Pet transporter was attentive and friendly. Thank you for bring our new family member home!!!”

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Posted 6 years ago

“Quick, polite, arrived at expected time based on advance notice.”

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Posted 6 years ago

“Communication with PetCab was superb. We knew exactly when to expect our new puppy. Thank you!!!”

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Posted 6 years ago

“I received notification of the pup's arrival in a timely manner. The driver was so friendly and excited to share in the moment our pup arrived home!”

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Posted 6 years ago

“Friendly, supportive, kept me up to date on eta”

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Posted 6 years ago

“Everything was as expected I was very pleased with the door-to-door service I would highly recommend The pet transportation services”

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Posted 6 years ago

“Shipping the pets during a pandemic was no smooth process as you might imagine, there were a number of problems, none of which were foreseeable. However Starwood Animal Transport remained calm and worked through it all, we go there in the end! Everyone we dealt with was kind and professional, they seemed to understand that putting your pets on a plane is a big worry for most owners. Our pets arrived safe and sound and I’d definitely recommend! It’s also worth mentioning that they were significantly more affordable than some other companies I was quoted for.”

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Posted 6 years ago

Thank you so much for your review of our team! Crumpet & Abby are so sweet - we love the pictures! I hope you all are doing well in the UK. All the best, Starwood Animal Transport

Posted 6 years ago

“I was absolutely terrified at the idea of shipping my husky inside a kennel in an intercontinental flight over 3 countries and 3 days, but my fears stopped the day he left, when I received the first of many pictures and I knew he was fine. My family and I could not believe how he arrived in such a good mood, as if nothing happened. He was not stressed, he was not whining, he was not acting weird in any way. He was as normal as if we had never been separated. All the staff I interacted with (either on the phone or in person) was really nice. They actually really love animals. I thought the service was extremely expensive, but it was also impeccable: you really get what you pay for!”

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Posted 6 years ago

“My puppy/Chase was delivered before time told. He was happy and beautiful. Thank you pet cab.”

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Posted 6 years ago

“Terrific service. Kind driver, on time, called before arriving.”

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Posted 6 years ago

“Unfortunately I don’t recall the name of the lovely, young woman who transported Carol (Kacy, now). However, she was timely, caring and very kind. I wish she could have stayed longer but she kept her distance and we were both wearing masks as mandated by the state of CA. Our puppy arrived clean, happy and with a round tummy due to having been fed and given water. She was in very good shape. Rested and ready to play.”

Starwood Pet Travel 5 star review on 10th July 2020

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Posted 6 years ago

Starwood Pet Travel is rated 4.9 based on 3,980 reviews