Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,976 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,976 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 7th April 2025

Christopher C Taylor

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

578

Anonymous

Anonymous // 01/01/2019

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“He was early and very professional!”

Helpful Report

Posted 4 years ago

“My pet arrived safely on his scheduled delivery day. In addition, he arrived ahead of schedule, which was wonderful news. The transportation vehicle did not have any decal and the staff did not have any business attire, so it made me concerned.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Excellent service with great communication. Friendly and informative driver.”

Starwood Pet Travel 5 star review on 3rd September 2021

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Posted 4 years ago

“They were pleasant and our puppy arrived happy and on time.”

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Posted 4 years ago

“The personal were very patient and I was a little late to come home; they were patiently waiting on my arrival. They communicated very well and answered questions that I asked pertaining to my newest member of my household. Overall a great experience from text messages, calls and in person communication.”

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Posted 4 years ago

“My dog was filthy when she arrived.”

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Posted 4 years ago

We are sorry your experience wasnt outstanding. As the final mile portion of your pups journey we take pride in delivering a happy pup. Upon the delivery the driver took a picture that looks like a very happy welcome to your new home. We did reach out to find out more about the issues in order to improve the overall experience but have not heard back from you. Best of luck as your Pup grows by the day!

Posted 3 years ago

“Delivered our little furball in perfect and happy condition. Thanks, My Pet Cab! Would definitely recommend!!!”

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Posted 4 years ago

“The folks who delivered our puppy were supper friendly, and early!”

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Posted 4 years ago

“Pet and carrier were clean. Let me know when they were close by. Persons was very friendly.”

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Posted 4 years ago

“Very impressed. They were in contact with me the day prior with a three hour window in which to expect my pup. The day of the driver sent me a text message with a 30 minute window and delivered him at the time stated. When my puppy arrived, he was happy and healthy with all the paperwork and food. Another nice touch was the driver gave me some preliminary tips on his first few hours and days. As a first time dog owner, that was very helpful for me personally. Highly recommend.”

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Posted 4 years ago

“Carmen delivered my dog. She was incredibly kind and extremely punctual.”

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Posted 4 years ago

“No complaints! Everything was perfect”

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Posted 4 years ago

“Delivery of our new pet puppy went smoothly as scheduled. Puppy arrived in good health and without stress.”

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Posted 4 years ago

“Driver was very polite and it was very obvious that he enjoyed his job. Delivery time was within the time frame given. Very satisfied with the delivery”

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Posted 4 years ago

“Our Pet Cab driver was great! She had great communication. She was knowledgeable and what an awesome experience. Thank you for getting our new fur-ever puppy to us safe.”

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Posted 4 years ago

“Carmen was excellent! She was there exactly when she said she would be, kept me updated, and was so nice! Thanks Carmen! 5/5.”

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Posted 4 years ago

“The entire puppy delivery experience was FANTASTIC!!!”

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Posted 4 years ago

“The man was so pleasant and could tell he cared about what he was doing.”

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Posted 4 years ago

“My Pet Cab was beyond my expectations! She took such good care of my puppy and communicated well along the way!”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,976 reviews