Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,976 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,976 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 7th April 2025

Christopher C Taylor

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

578

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I moved from the States to London in September and Starwood handled my cats move over. I did not receive a single phone call from my agent during the planning process, I had to set up phone appointments. Even at the initial stage, I just received a confirmation from my inquiry on their website. She would just send documents with no context either. I now am out extra expenses because of the carelessness. Not only a total lack of communication from the agent assigned to my case, but I was misinformed about pickup procedures as well. I ended up having to wait additional time at the ARC (12 hours total, including 2 trips back and forth, and this was even 6 hours after her landing) because the company had not submitted paperwork properly. When I tried to call my agent from the ARC, I did not get a response, so I sent an email, to which I still have not recieved a response to date in 2021. But while youre at the ARC, you cannot see your animal or get solid updates from them. They tell you to call your agent... who wasn't answering me. Overall awful experience, when I complained to the superviser all I got was a "I'll talk to our agent". Absolutely ridiculous. I expected so much better from a professional pet transporter. Next time I will use a different company.”

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Posted 4 years ago

“My Pet Cab was professional, courteous, and prompt. They called me as soon as they picked up my puppy and let me know when they would be arriving. They even came earlier than expected. I highly recommend them for a safe delivery of your pet.”

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Posted 4 years ago

“Belle arrived in good spirits and clean. Adam was gracious as he dropped her off to us, thank you!”

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Posted 4 years ago

“They called me before delivering my puppy and were on time. Thank you so much for being punctual.”

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Posted 4 years ago

“My puppy arrived to my home very happy and well taken care of. I appreciated the phone call from Katie informing us of a more specific arrival time and she was prompt, friendly, informative and helpful. I also appreciated her follow-up with a photo of my puppy's arrival.”

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Posted 4 years ago

“I had a call ahead phone call and everything went as planned. Very nice cabby!”

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Posted 4 years ago

“Our carrier kept us informed of status and handed us our new puppy with care. We could tell she had a love for animals and took great responsibility for her precious cargo.”

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Posted 4 years ago

“Our My Pet Cab delivery person was fantastic. He called when he was close and greeted me with puppy in hand. It was a great experience all around.”

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Posted 4 years ago

“Jeary arrived exactly when he said he would. He was very friendly and happily gave us our new pup, her travel crate, and all of her relevant paperwork.”

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Posted 4 years ago

“Chico was well taken care of and the driver was very courteous.”

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Posted 4 years ago

“Very pleased with Neal.”

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Posted 4 years ago

“Excellent communication, on time, friendly and professional! Brought us a very happy pup!”

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Posted 4 years ago

“Jerry was great and right on time when delivering my puppy. Thank you!”

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Posted 4 years ago

“Super attentive, friendly and great communication. Puppy arrived in a very good mood. Thank you.”

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Posted 4 years ago

“My Pet Cab service was excellent. I was called and was notified the approximate time of arrival. The puppy escort was professional. Thank you very much for the excellent service.”

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Posted 4 years ago

“Tim called when he was at the stop. Before in Tustin, CA. He gave Abby VIP treatment seating up front. He was very professional and courteous!”

Starwood Pet Travel 5 star review on 8th January 2021

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Posted 4 years ago

“Very helpful. Called ahead of time, texted upon puppy arrival. Sent travel ETA and updates with pictures.”

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Posted 4 years ago

“Great communication. Delivered on time as promised. Driver was very friendly, courteous and professional. Thank you!”

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Posted 4 years ago

“Share and Josh were wonderful!!”

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Posted 4 years ago

“Great. Courteous. Guided us with some tips. Took nice pictures. Thanks”

Starwood Pet Travel 5 star review on 7th January 2021

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,976 reviews