Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,976 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,976 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 7th April 2025

Christopher C Taylor

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

578

Anonymous

Anonymous // 01/01/2019

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“Great experience”

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Posted 4 years ago

“Service was Excellent. Driver called along the way to inform me of delivery time. He took good care of Sam.”

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Posted 4 years ago

“Paul and his wife were extremely friendly and helpful in delivering our new puppy. They took the time to help give us some pointers, and make sure our puppy was getting comfortable at his new home. We loved them!”

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Posted 4 years ago

“Daisy did a great job taking care of my puppy on her way to my house. She made sure we knew that Livy came to her new home with food and medical records. Daisy was very personable and kept us informed as to her arrival time. I would be happy to recommend My Pet Cab to anyone needing a pet transport. Thank you. Kathleen”

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Posted 4 years ago

“I must admit I was disappointed with My Pet Cab. Maybe I was expecting too much... here are the positives: they called me the day before and gave me clear details on his delivery with a window of time and that he would call on his way over and he did. The negatives; Tim was nice enough but he was suppose to bring a bag of food and didn’t, it seemed a bit rushed like let me take a picture and I’m out of here, and lastly the crate was all wet with water and pee. It was a mess!”

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Posted 4 years ago

We are sorry to hear you were not pleased with the delivery experience. As the Last Mile provided for your puppy's journey we take over once the plane lands. The food is supplied by the breeder and company you purchased your puppy from and we will provide the feedback to them. We will also follow up with our driver to ensure they watch for puppies knocking their water bowl over in their travel excitement. Enjoy your new family member!

Posted 4 years ago

“My experience with My Pet Cab was amazing! My driver notified me when they were on their way which helped me prepare better for my puppies arrival. I definitely recommend the service!”

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Posted 4 years ago

“He was amazing very friendly was very sweet with dog very helpful stayed and made sure the puppy was comfortable. The experience was perfect thank you ! 😊”

Starwood Pet Travel 5 star review on 26th April 2021

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Posted 4 years ago

“Excellent!”

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Posted 4 years ago

“The driver was excellent. I felt in good hands the whole way through. Nice job.”

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Posted 4 years ago

“Shay was great. We got a call the night before with a window for our pup’s drop off. Then Shay called us the morning of the drop off to let us know she would be coming early. Shay was very nice and helpful. She truly loves her job.”

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Posted 4 years ago

“Reliable transportation for your pet”

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Posted 4 years ago

“My puppy arrived earlier than the expected time and the driver was friendly and professional. Thank you for making this so seamless!”

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Posted 4 years ago

“Kaeden was the Pet Cab driver for our new Puppy. He called to let us know the exact time he would arrive and even arrived a few minutes early. We were outside anxiously waiting on our front porch. When he pulled up we knew our pup was finally home. Kaeden seemed just as excited as we did to see our pup. He took his time with us and answered any questions we asked. He made sure we were the new puppy owners and took a few pictures for us as well. Thank you so much Kaeden for your promptness and enthusiasm. You made today a FANTASTIC DAY!!”

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Posted 4 years ago

“Kim was very kind and gentle with my new puppy. She even took a pic of us! Kim also texted me when she was about 30 mins from my home and arrived earlier than expected. I am very pleased with my pet cab. Thank you for bringing Luna “ginger” home safely!”

Starwood Pet Travel 5 star review on 25th April 2021

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Posted 4 years ago

“Puppy was safely delivered to my home on time.”

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Posted 4 years ago

“Dean was super nice and gentle with our puppy. He did a great job introducing us to him without being forceful. You can tell he has experience working with animals.”

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Posted 4 years ago

“Our pup arrived within the window promised safe and happy. The driver was very professional and friendly. The trust Puppy Spot has in your company is well deserved.”

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Posted 4 years ago

“He was a very kind Man, he handed me my Puppy safe and he also helped to bring the traveling cage to my porch. Thank you very much”

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Posted 4 years ago

“ALWAYS RESPONDED TO MY CALLS AND SHOWED UP WHEN EXPECTED”

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Posted 4 years ago

“Sue's delivery was perfect. Punctual (notified of delivery 1/2-hour earlier than first notification), Courteous, Friendly. Whole experience went smoothly.”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,976 reviews