“I don’t like giving bad reviews so I am giving the product a 5 star but customer service a 1 star. Customer Service stinks! Wait, there is no customer service. I have a friend that told me about HydroJug and how great the product is. They were correct about that. The product is great. Here is my problem. I emailed them because it had been over a week since I had ordered my product inquiring of when it might ship. 3 days later I received the product. Then later that day, I received a notice that my product was shipping. Then the following week, I receive an email stating that because of high volume orders that my shipping was delayed and I would be receiving my order soon. What?? I already have it and there was no response to my email from the prior week. The product has been the best mug I have ever had, but the worst customer service I have ever experienced! I wish the best for this company, but with this service, I am not sure if I would buy from them again. Customer service is as important as your product.”
“I love HydroJug! I only found out about them about 2 months ago and already have so many of their products! I have 5 travelers, 1 pro jug, and 1 shkr and I love all of them but especially the travelers!”
“It took longer than I’d like to get it but it was worth the wait. The cup keeps ice all day, compared to my Stanley which is mediocre compared to this cup!”
“I loved the product! Their 40oz tumbler is amazing. Customer service and ship time is not the best. I understand their ship time is 5-10 days but my cup shipped after 13 days I received an email back 6 days after I sent one. It seems they are swamped and I understand, just wanted others to know this before ordering as I didn’t.”
“Love this, great to travel with since it won’t leak. The top screws on great unlike my brutmate - I can never get it to be in the correct spot to drink from. Great product!”
“19 days to receive a product with little update is a long time, website states it takes up to 10 days for your order to be shipped out; it does not take 9 more days to go from west to east cost of America. Product is nice but fulfillment is an issue that is well known to HydroJug.”
“Terrible customer service. 4 days for a response. A canned reply email saying go online and use the chat for faster reply when there is no chat. Or text a number when that doesn’t work either. Takes FOREVER to ship.”
“The water bottle is beautiful! And the customer service is even better!! I somehow managed to rip the handle off my water bottle 10 minutes after getting it😭 I emailed customer service and they sent me a new one!! I couldn’t recommends this company enough.”
“I love the cup and the many colors it has and no problems at all I placed the order but it didn’t take too long to receive I love it so much better than other brands I sure wish you would restock neon magenta”
“Hydro Jug has been my go for quite some time. Recently I had to reach out for customer service to resolve something. Even there customer service staff is as exceptional as the their product!”
“I absolutely love it. So much better than the Stanley. I love the fact that you can put your BCAAs in it or clear protein and close it and shake it, knock it over, have it fall and it Won’t spill!!! I’ll be buying more .”
“Check out process was very easy, however, after placing my order I got the order confirmation and never got any updates for the status of the order. Package just randomly showed up and after having it 2 days, I was emailed “your order has shipped!”.”
“Can’t say much about the cup because I have not received it yet. It’s been several weeks since I ordered. Shipping is extremely slow with this company.”
