“Shipping took much longer, pre-ordered 1/4 (prior to sale), was supposed to ship by 1/15, didn’t shop until 1/19. When I contacted support, the delay was blamed on the sale.”
“I absolutely love Hydro Jugs containers. Stanley and all other brands can’t compete. I recently discovered this brand over the holidays and decided to take a chance. I ordered a pink and pre ordered a black Hydro jug. I needed the pink one sooner for it was a gift and canceled my pre order one because the time frame surpassed. I gifted the pink one and they loved it. Not even a week after the hydro jug refused to open and I emailed customer service. They stated they would replace the defective jug. It did take a while to receive the replacement (in black due to the pink being sold out) I would recommend the jug to friends. The experience was a little wild but the jug still deserves a higher star hence my rating of 4. I bought my original black one at a different retailer and I’ve love it since”
“You probably should not have sent me the email wanting me to review my new Hydro Jug as I have yet to receive it. The whole ordering process is a joke. I ordered an in stock 40 oz tumbler on January 9th. As of today, January 27 I have yet to receive my order. That to me is absolutely unacceptable. I could have ordered something from Temu and got it quicker. For the longest time it just sat as “unfulfilled “. When it finally did ship they must have sent it by Pony Express from the old west days as it shipped on January 19th and as I mentioned before as of January 27th have not received it. It shows that it made it to my state on January 25th but that’s as far as it has got. So this whole process to me is unacceptable. I just hope and pray that if I ever do get the tumbler that it is as good as people claim. I hate to do a rating on just my order/shipping process but it is part of the overall experience so I have to leave the 1 star rating. Thank goodness I didn’t order as a gift for someone’s birthday or something.”
“I could review it if it ever came in the mail! Reached back out to get a refund, and was told I still need to give it a 10 days from when I’ve received tracking update. It’s been 5 days with no update that it’s been any closer to arriving. Obviously should be here if I’ve received email to review it!!!! Will be disputing charge with my bank. It’s been 3 weeks since I ordered item. Entirely too long to receive item.”
“I live my cups they are very convenient and very safe I can throw it in my purse without worrying about it spilling in my purse .I'm always on the go.”
“I have not received the order I placed in November. So I would say pretty terrible. I contacted customer service they claimed the order would ship with both items together then after two months one item was cancelled.”
“Unfortunately, this hasn’t been the best experience. Ordered one bottle and a sleeve. It took about 2 weeks to send out my order. Now, according to the tracker, it has been sitting in Utah for the last 10 days, not moving. I get it’s busy because of the holidays, but it seems like an excessively long time for a simple order.”
“Fixed all the problems with the beloved Stanley cup! Love the feel of the handle, the flip straw (that’s still round) and IT DOESNT LEAK!!! I found my new favorite water bottle!”
“Love the products but the shipping time is outrageous. You can expect to wait two weeks for your order. And customer service is non existent. Reached out twice with no answers”
“Shipping took forever. I took my traveler straight from the box and washed it and the paint already chipped. I even used a cloth to wash it, nothing abrasive”
“I don’t like giving bad reviews so I am giving the product a 5 star but customer service a 1 star. Customer Service stinks! Wait, there is no customer service. I have a friend that told me about HydroJug and how great the product is. They were correct about that. The product is great. Here is my problem. I emailed them because it had been over a week since I had ordered my product inquiring of when it might ship. 3 days later I received the product. Then later that day, I received a notice that my product was shipping. Then the following week, I receive an email stating that because of high volume orders that my shipping was delayed and I would be receiving my order soon. What?? I already have it and there was no response to my email from the prior week. The product has been the best mug I have ever had, but the worst customer service I have ever experienced! I wish the best for this company, but with this service, I am not sure if I would buy from them again. Customer service is as important as your product.”
