“Cup is nice but the shipping is not good which took 2 weeks to be delivered. I could not get a hold of any one which I emailed. Plus I even canceled but they didn’t bother to listen and got no response from anyone!”
“I love these new Travelers! I have friends who swear by other name brands, but I’ve convinced several to switch to HydroJug instead. You can’t beat the quality, price and perks of being leak free. Keep the colors coming!!”
“The leak proof straw/lid sold me on this cup and it hasn’t let me down. I also think it’s a little lighter than my Stanley so that’s a plus! My new go to”
“Just received mine a few days ago. LOVE IT so far! It holds 40 ounces which is a must. It’s cute, has a straw and doesn’t leak! Love how the straw flips down. Move over Stanley!”
“I've contacted customer service twice and got no response. My product also shipped after the date on the website that said "this color will ship by 1/15/24.”
“3 stars because their customer service is not great. Otherwise, the cup is fine. No response to emails, no phone number to speak to a live person. Finally made a couple comments on social media and received a generic reply that was not helpful. After complaining, receive email of order being prepared to ship. It was obviously because of the negative comment from myself and many others.”
“I used to love my Stanley until I got my hydrojug! I can put it in any of my bags, cup holders, strollers without it spilling! The kids can even drink out of it without spilling! They are amazing!”
“If you order a pre-order item beware the other items in your order do not come until that preorder date. I was unaware of this. By the time my preorder was ready to ship, it was past Christmas and my other items became out of stock. It took over two months to ship and customer service was not helpful.”
Hi!
Thanks for your feedback. Yes if you have preorder items your order will ship by the last pre order date. We won't have as frequent pre orders as well anymore they will rather be ready for purchase.
“The experience was great! I live close to Ogden UT so waiting for my package to be delivered felt like it took forever but it got here in a timely manner!”
“I really like my cup so far, so good. It holds ice pretty good but not for 2 days. I would say it holds ice for about four hours But it keeps the drink cold for a long time”
