Hyperli Reviews

Name: Hyperli
Rating: 2.51

2.5 Rating 187 Reviews

36 %

of reviewers recommend Hyperli

2.5

Based on 187 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Hyperli 1 star review on 24th April 2024

Anonymous

Fortunate

Hyperli 1 star review on 9th January 2024

Anonymous

Hyperli 5 star review on 10th December 2023

Hlayiseka Yingwani

Anonymous

Anonymous // 01/01/2019

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“It was a good experience fun and thrilling. Hyperli is always good.”

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Posted 10 months ago

Thank you so much for the 5* review, we love to see positive feedback!

Posted 10 months ago

“service from DD day spa was professional and helpful.”

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Posted 10 months ago

Thank you so much for the 5* review, we love to see positive feedback!

Posted 10 months ago

“Very friendly staff, professional service, food was divine. Totally awesome experience”

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Posted 10 months ago

Thank you so much for the 5* review, we love to see positive feedback!

Posted 10 months ago

“The steak was very tough. One meal was served cold.”

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Posted 10 months ago

Hi there, Thank you so much for taking the time to provide feedback, we really appreciate it. We'd like to apologise for the quality of your meal and that it did not reach up to standards. Would you mind sharing the name of the establishment with us, so we can investigate this further? Please do not hesitate to contact us and let us know how we can make this up to you! Regards, Hyperli

Posted 10 months ago

“Great value for money.”

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Posted 10 months ago

Thank you so much for the great review, we love to see positive feedback! Could you please let us know how we can improve our services so that next time we will receive a 5* review? :)

Posted 10 months ago

“We bought the voucher and was very delighted with the variety of choices at Limnos Bakery Century City. My oh my what a good treat.”

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Posted 10 months ago

Thank you so much for the 5* review, we love to see positive feedback!

Posted 10 months ago

“The mini keyboard is awesome, it makes life easy when searching.”

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Posted 10 months ago

Thank you so much for the great review, we love to see positive feedback! Could you please let us know how we can improve our services so that next time we will receive a 5* review? :)

Posted 10 months ago

“Value for money and a beautiful gift to elderly people.”

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Posted 10 months ago

Thank you so much for the 5* review, we love to see positive feedback!

Posted 10 months ago

“Just not worth it. Chased us out once done”

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Posted 10 months ago

Hi there, Thank you so much for taking the time to provide feedback, we really appreciate it. We'd like to apologise for your negative experience. Would you mind sharing the name of the establishment with us, so we can investigate this further? Please do not hesitate to contact us and let us know how we can make this up to you! Regards, Hyperli

Posted 10 months ago

“Disapponted. They are not accepting Hyperli vouchers. Some financial issue with Hyperli.”

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Posted 10 months ago

Thank you so much for taking the time to provide feedback, we really appreciate it. To assist you further, could you send us a direct message with your order number and any additional information you have about your experience? We are available on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. We take customer service very seriously and we would like to make things right. Thank you for bringing this to our attention and giving us the opportunity to address it. Regards, Hyperli

Posted 10 months ago

“I had a terrible experience with the manager/owner of this venue. Her name was Cindy. Hyperli had system problems with their upgrade and Cindy accused me of scamming her because she was unable to get paid immediately by Hyperli for the voucher I purchased. This had nothing to do with me and the way she handled the issue was with absolutely poor customer service. The two stylists at the salon were lovely and professional though, and if the manager/owner did not cause such a terrible experience for me, I would have gladly returned for further services. I unfortunately do not recommend using this providers service. Hyperli also really messed up here and has made a loyal hyperli customer (me) become hesitant of using hyperli's services in future.”

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Posted 10 months ago

“The steak was delicious.”

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Posted 10 months ago

Thank you so much for the great review, we love to see positive feedback! Could you please let us know how we can improve our services so that next time we will receive a 5* review? :)

Posted 10 months ago

“Hi bought a voucher from hyperli on the 29th May booked with the selected place only to be told today on the 2nd June that they will have to cancel my booking less than 24 hours due to them not being paid. Now I can't get through to anyone from hyperli they have no contact details and my account says it does not exist after I requested a refund. Can I be contacted and refunded immediately this is unacceptable. They are able to send me promo emails but can't find my account on a refund request!!!”

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Posted 10 months ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. Regards, Hyperli

Posted 10 months ago

“I cancelled my order on the 22nd of May 2023, got no repond from hyperli. After I submitted a review on this platform and facebook, I was contacted by Khanya who requested my banking details for the refund. It's been 7 seven day and still no refund. Emailed her 2 times already to ask what's going in but no reply. Can I please get my refund now.”

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Posted 11 months ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We will follow up with our customer representative to update your request. Regards, Hyperli

Posted 11 months ago

“I placed an order on May 18th. I called the courier company today (12days later) only to be told that Hyperli has only logged the order today and it should, hopefully, be delivered by June 2nd. Can someone explain to me why the order was not placed immediately? Very disappointing.”

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Posted 11 months ago

Hi Ansaaf, we're sorry to hear about the negative experience you've had with purchasing products. We completely understand your frustration and apologise for any inconvenience caused by the delay in receiving your order. To assist you further, could you send us a direct message with your order number and any additional information you have about your order? We are available on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. We take customer service very seriously and we would like to make things right. Thank you for bringing this to our attention and giving us the opportunity to address it.

Posted 11 months ago

“I have been using hyperli for couple of years and have been saving alot. Easy to return and they do respond to mails although it might take a day or two but they always provide feedback.”

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Posted 11 months ago

Thank you so much for the great review, we love to see positive feedback! Could you please let us know how we can improve our services so that next time we will receive a 5* review? :)

Posted 11 months ago

“Hi Hyperli ORDER #480006 I’ve tried more than 3 times to request a refund I believe it goes through and gives me the a pop up that says : Refund request submitted. Please check your email. But unfortunately I haven’t received any emails to confirm my refund and when I check the order it doesn’t show that I requested a refund. One of your staff member(khanya) emailed me and I gave her all the information but she has since been quiet I’ve emailed her more than twice but she hasn’t replied it’s now been a week and I’ve also just received communication of my order being in transit. I just want my refund. Can you please assist”

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Posted 11 months ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We have followed up with our customer service representative and she will follow up with your refund shortly. Regards, Hyperli

Posted 11 months ago

“Is Hyperli still a running business because I m not understanding. Firstly I've been a customer for years and had R120 in my wallet. Suddenly this gets made a voucher. I attempt to log into my account, apparently it no longer exists?? How??? When you just emailed me the voucher a few days ago??? Anyway, I decide to then use my voucher to purchase something because now im getting suspicious. From the day I purchased the headsets I purchased till date I have not received any communication. No tracking number for my order. Nothing. I'm reading reviews and it looks like Hyperli is not a functioning business anymore. All the responses to reviews are copy and paste. I've tried emailing and as you guessed it, no response. What the hell is going on? If you're gonna give me the copy and paste answer, please don't bother.”

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Posted 11 months ago

Hi Zevile, We apologize for any inconvenience or frustration you experienced during your recent interactions with us. Since our new website launched, we had to reissue money to customers' wallets and we kindly asked to create a new account in order to enjoy the new platform. Regarding your purchase of headsets using the voucher, we understand your concern about the lack of communication and a tracking number for your order. Please contact us on our Facebook page where you will get an imminent answer to your query from one of our customer service representatives. We understand that you have come across negative reviews and noticed that some responses from Hyperli seem to be copy and paste. We assure you that we take customer feedback seriously and aim to address each query and concern individually. The use of template responses is an attempt to manage a large volume of reviews efficiently, but we acknowledge that it can come across as impersonal and lacking in genuine engagement. Once again, we apologize for any frustration or confusion caused, and we appreciate your patience and understanding as we work to address your concerns. Regards, Hyperli

Posted 11 months ago

“Get this affordable watch to monitor your steps, heart, exercise etc.”

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Posted 11 months ago

Thank you so much for the great review, we love to see positive feedback! Could you please let us know how we can improve our services so that next time we will receive a 5* review? :)

Posted 11 months ago

“Good day I bought an Apple iPhone of R3200 on Sunday 21st of May 2023. Later saw it was a pre-owned phone,so i cancelled the order. No reply on my emails or chats,phone number not even ringing. Please refund me this is not small change it's R3200.”

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Posted 11 months ago

Hyperli is rated 2.5 based on 187 reviews