Name: Hyperli
Rating: 2.42

“I Requested for a refund on a spa treatment purchased and I still haven't received any feedback or response”

Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. Regards, Hyperli

Posted 2 years ago

“Set of 6 Stackable Storage Boxes When they say soft plastic, they mean the cheapest soft plastic they could find; utterly useless storage boxes crumble with the slightest touch; I do not recommend this product; I spend a bit extra to buy good quality.”

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Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat as we would like to investigate this further. Regards, Hyperli

Posted 2 years ago

“I placed an order on May 25 (ORDER #482025). 11 days later no communication as to when my order will be delivered, searching the website there is no contact number. I am here wondering if I am scammed.”

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Posted 2 years ago

Hi Lorraine, we're sorry to hear about the negative experience you've had with purchasing products. We completely understand your frustration and apologise for any inconvenience caused by the delay in receiving your order. To assist you further, could you send us a direct message with your order number and any additional information you have about your order? We are available on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. We take customer service very seriously and we would like to make things right. Thank you for bringing this to our attention and giving us the opportunity to address it. Regards, Hyperli

Posted 2 years ago

“I have always enjoyed ordering off hyperli but usually the food or activity deals. It was the first time i ordered online goodies for delivery. Communication could be better as i did not know my order would be sent with seperate couriers so was abit confused. Products should also be tested or decent pictures should be posted as i am very disappointed in the washing line i ordered. Not at all what was advertised or described unless i got a bad batch?”

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Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat and let us know how can we make this up to you. Regards, Hyperli

Posted 2 years ago

“It was a good experience fun and thrilling. Hyperli is always good.”

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Posted 2 years ago

Thank you so much for the 5* review, we love to see positive feedback!

Posted 2 years ago

“service from DD day spa was professional and helpful.”

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Posted 2 years ago

Thank you so much for the 5* review, we love to see positive feedback!

Posted 2 years ago

“Very friendly staff, professional service, food was divine. Totally awesome experience”

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Posted 2 years ago

Thank you so much for the 5* review, we love to see positive feedback!

Posted 2 years ago

“The steak was very tough. One meal was served cold.”

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Posted 2 years ago

Hi there, Thank you so much for taking the time to provide feedback, we really appreciate it. We'd like to apologise for the quality of your meal and that it did not reach up to standards. Would you mind sharing the name of the establishment with us, so we can investigate this further? Please do not hesitate to contact us and let us know how we can make this up to you! Regards, Hyperli

Posted 2 years ago

“Great value for money.”

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Posted 2 years ago

Thank you so much for the great review, we love to see positive feedback! Could you please let us know how we can improve our services so that next time we will receive a 5* review? :)

Posted 2 years ago

“We bought the voucher and was very delighted with the variety of choices at Limnos Bakery Century City. My oh my what a good treat.”

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Posted 2 years ago

Thank you so much for the 5* review, we love to see positive feedback!

Posted 2 years ago

“The mini keyboard is awesome, it makes life easy when searching.”

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Posted 2 years ago

Thank you so much for the great review, we love to see positive feedback! Could you please let us know how we can improve our services so that next time we will receive a 5* review? :)

Posted 2 years ago

“Value for money and a beautiful gift to elderly people.”

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Posted 2 years ago

Thank you so much for the 5* review, we love to see positive feedback!

Posted 2 years ago

“Just not worth it. Chased us out once done”

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Posted 2 years ago

Hi there, Thank you so much for taking the time to provide feedback, we really appreciate it. We'd like to apologise for your negative experience. Would you mind sharing the name of the establishment with us, so we can investigate this further? Please do not hesitate to contact us and let us know how we can make this up to you! Regards, Hyperli

Posted 2 years ago

“Disapponted. They are not accepting Hyperli vouchers. Some financial issue with Hyperli.”

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Posted 2 years ago

Thank you so much for taking the time to provide feedback, we really appreciate it. To assist you further, could you send us a direct message with your order number and any additional information you have about your experience? We are available on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. We take customer service very seriously and we would like to make things right. Thank you for bringing this to our attention and giving us the opportunity to address it. Regards, Hyperli

Posted 2 years ago

“I had a terrible experience with the manager/owner of this venue. Her name was Cindy. Hyperli had system problems with their upgrade and Cindy accused me of scamming her because she was unable to get paid immediately by Hyperli for the voucher I purchased. This had nothing to do with me and the way she handled the issue was with absolutely poor customer service. The two stylists at the salon were lovely and professional though, and if the manager/owner did not cause such a terrible experience for me, I would have gladly returned for further services. I unfortunately do not recommend using this providers service. Hyperli also really messed up here and has made a loyal hyperli customer (me) become hesitant of using hyperli's services in future.”

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Posted 2 years ago

“The steak was delicious.”

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Posted 2 years ago

Thank you so much for the great review, we love to see positive feedback! Could you please let us know how we can improve our services so that next time we will receive a 5* review? :)

Posted 2 years ago

“Hi bought a voucher from hyperli on the 29th May booked with the selected place only to be told today on the 2nd June that they will have to cancel my booking less than 24 hours due to them not being paid. Now I can't get through to anyone from hyperli they have no contact details and my account says it does not exist after I requested a refund. Can I be contacted and refunded immediately this is unacceptable. They are able to send me promo emails but can't find my account on a refund request!!!”

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Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. Regards, Hyperli

Posted 2 years ago

“I cancelled my order on the 22nd of May 2023, got no repond from hyperli. After I submitted a review on this platform and facebook, I was contacted by Khanya who requested my banking details for the refund. It's been 7 seven day and still no refund. Emailed her 2 times already to ask what's going in but no reply. Can I please get my refund now.”

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Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We will follow up with our customer representative to update your request. Regards, Hyperli

Posted 2 years ago

“I placed an order on May 18th. I called the courier company today (12days later) only to be told that Hyperli has only logged the order today and it should, hopefully, be delivered by June 2nd. Can someone explain to me why the order was not placed immediately? Very disappointing.”

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Posted 2 years ago

Hi Ansaaf, we're sorry to hear about the negative experience you've had with purchasing products. We completely understand your frustration and apologise for any inconvenience caused by the delay in receiving your order. To assist you further, could you send us a direct message with your order number and any additional information you have about your order? We are available on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. We take customer service very seriously and we would like to make things right. Thank you for bringing this to our attention and giving us the opportunity to address it.

Posted 2 years ago

“I have been using hyperli for couple of years and have been saving alot. Easy to return and they do respond to mails although it might take a day or two but they always provide feedback.”

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Posted 2 years ago

Thank you so much for the great review, we love to see positive feedback! Could you please let us know how we can improve our services so that next time we will receive a 5* review? :)

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Hyperli Reviews