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Hyperli Reviews

2.5 Rating 186 Reviews

37 %

of reviewers recommend Hyperli

Company Reviews

Product Reviews

2.5

Based on 186 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Hyperli 1 star review on 24th April 2024

Hyperli 1 star review on 24th April 2024

Hyperli 1 star review on 24th April 2024

Hyperli 1 star review on 24th April 2024

Hyperli 1 star review on 2nd April 2024

Hyperli 1 star review on 9th January 2024

Hyperli 5 star review on 10th December 2023

Hlayiseka Yingwani

23

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had the worst experience at Brown Sugar Beauty bar in Craighall JHB. Advertised as a half day spa treatments and a high tea. The room where the massages were done was very small that the beds had to be pushed around while being massaged, This room can only accommodate 1 bed but we booked for 2. The towels on the bed were also wet , yet we were requested to cover with them . The shock was when we requested to use the bathroom , we were told to go outside to the mall. This meant , we had to fully dress into our clothes as there was no gowns to go to the bathroom. The high TEA included a glass of juice , half a sandwich and big corn bites . This was the worst ever experience . The massage room was also very untidy and dirty. This was false advertising and the pics are totally incorrrect😡😡😡”

Hyperli 1 star review on 24th April 2024

Hyperli 1 star review on 24th April 2024

Hyperli 1 star review on 24th April 2024

Hyperli 1 star review on 24th April 2024

Posted 1 day ago

“Highly disappointed and would not recommend Hyperli! My boyfriend bought a voucher for my birthday at Shakira spa & lodge through Hyperli, for NOVEMBER (valid for 6 months and expiring soon) After numerous attempts to make a booking the lodge failed to answer multiple times and when they did, the lodge was either fully booked, closed down or bussy with renovations. Bringing this situation forth to Hyperli multiple emails were ignored and told that they can't do anything and faild to supply us with an alternative or refund us, even though the situation is out of our hands.”

Posted 1 week ago

“I just received the robot vacuum cleaner after waiting for a very long time, that thing came dirty like it's been through the most, not only that the material is plastic so it makes hell of a noise it's as if it's a toy cat making noise. Hyperli is a scam period.”

Hyperli 1 star review on 2nd April 2024

Posted 3 weeks ago

“14 days with no reasonable update and still no delivery. When I followed up, I received a "We'll send the tracking number when the item arrives." Not good enough. It's now beyond their SLA, so I would like a refund. Total silence from Hyperli on that request.”

Posted 1 month ago

“I purchased 2 items in Dec, received them 10 days later, the day I received them, I complained and sent them back the next day. It is now 20th of January and I have not received any reply to my numerous mails regarding my refund, they have the goods and I don't have my money. I want a response....order 529726”

Posted 3 months ago

“Unacceptably poor service. Bought an item in December. They promise to deliver within 10 days. Still no delivery. Now order status changed to unfulfilled; no refunds and no communication. Never again will I buy anything through this website”

Hyperli 1 star review on 9th January 2024

Posted 3 months ago

“No refunds when the establishment is closed on arrival. Even after confirming the reservation with them. Unacceptable. We won't be wasting anymore money at Hyperli.”

Posted 3 months ago

“No communication, goods not delivered when promised. Still trying to get feedback on where my order is!”

Posted 4 months ago

“The venue will not confirm reception of our hyperli voucher/ i.e wont send a confirmation of booking for the one night”

Posted 4 months ago

“What a PATHETIC service from Hyperli!!!Why bother to share your email for contact if you're not going to reply for days. A SCAM!!! Placed an order and haven't received anything,after reading the reviews,I have no hope at all. Ridiculous”

Posted 10 months ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. We attend to every one of our customer emails at support@hyperli.com, however, it may take 1-2 days due to high volume. Please do not hesitate to contact us on Facebook Messenger for a faster reply (on our Facebook page or Instagram). Regards, Hyperli

Posted 10 months ago

“I purchased two spa vouchers and the spa is not taking any hyperli bookings and also not getting any responses on my email sent to hyperli. poor service no contact nr and no refunds from any of the two parties. This is fraud and will be handled as such.”

Posted 10 months ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. We do provide refunds and would like to assist you ASAP. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, so we can attend to this promptly. Regards, Hyperli

Posted 10 months ago

“I accidentally purchased a Samsung S23 instead of a Samsung S23 Ultra. I notified Hyperli immediately on receipt of the item. They absolutely refused to return the item but am happy to sell me another phone!”

Posted 10 months ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. Regards, Hyperli

Posted 10 months ago

“Placed an order on hyperli 21 April 2023. Till today, 12 June i have only received half of mentioned order. I have emailed and called. Receive automated reply that someone will be in contact shortly. Nobody ever contacts. When trying to request a refund the site is conveniently not available. Pathetic service. Will never again use this site and advise everyone i know to not order from here.”

Posted 10 months ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused by the delay in response. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat and we will assist you with this shortly. Regards, Hyperli

Posted 10 months ago

“Bought a CPO iPhone on the 25 May 2023, i received it today 10 June 2023 all excited, only to switch on the phone and it requires a Pin Code that i wasnt given to, i am very disappointed.”

Posted 10 months ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance.so we can assist you with this, Regards, Hyperli

Posted 10 months ago

“I Requested for a refund on a spa treatment purchased and I still haven't received any feedback or response”

Posted 10 months ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. Regards, Hyperli

Posted 10 months ago

“Set of 6 Stackable Storage Boxes When they say soft plastic, they mean the cheapest soft plastic they could find; utterly useless storage boxes crumble with the slightest touch; I do not recommend this product; I spend a bit extra to buy good quality.”

Posted 10 months ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat as we would like to investigate this further. Regards, Hyperli

Posted 10 months ago

“I placed an order on May 25 (ORDER #482025). 11 days later no communication as to when my order will be delivered, searching the website there is no contact number. I am here wondering if I am scammed.”

Posted 10 months ago

Hi Lorraine, we're sorry to hear about the negative experience you've had with purchasing products. We completely understand your frustration and apologise for any inconvenience caused by the delay in receiving your order. To assist you further, could you send us a direct message with your order number and any additional information you have about your order? We are available on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. We take customer service very seriously and we would like to make things right. Thank you for bringing this to our attention and giving us the opportunity to address it. Regards, Hyperli

Posted 10 months ago

“The steak was very tough. One meal was served cold.”

Posted 10 months ago

Hi there, Thank you so much for taking the time to provide feedback, we really appreciate it. We'd like to apologise for the quality of your meal and that it did not reach up to standards. Would you mind sharing the name of the establishment with us, so we can investigate this further? Please do not hesitate to contact us and let us know how we can make this up to you! Regards, Hyperli

Posted 10 months ago

“Disapponted. They are not accepting Hyperli vouchers. Some financial issue with Hyperli.”

Posted 10 months ago

Thank you so much for taking the time to provide feedback, we really appreciate it. To assist you further, could you send us a direct message with your order number and any additional information you have about your experience? We are available on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. We take customer service very seriously and we would like to make things right. Thank you for bringing this to our attention and giving us the opportunity to address it. Regards, Hyperli

Posted 10 months ago

“I had a terrible experience with the manager/owner of this venue. Her name was Cindy. Hyperli had system problems with their upgrade and Cindy accused me of scamming her because she was unable to get paid immediately by Hyperli for the voucher I purchased. This had nothing to do with me and the way she handled the issue was with absolutely poor customer service. The two stylists at the salon were lovely and professional though, and if the manager/owner did not cause such a terrible experience for me, I would have gladly returned for further services. I unfortunately do not recommend using this providers service. Hyperli also really messed up here and has made a loyal hyperli customer (me) become hesitant of using hyperli's services in future.”

Posted 10 months ago

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Hyperli is rated 2.5 based on 186 reviews