Name: Hyperli
Rating: 2.43

“Hi Hyperli ORDER #480006 I’ve tried more than 3 times to request a refund I believe it goes through and gives me the a pop up that says : Refund request submitted. Please check your email. But unfortunately I haven’t received any emails to confirm my refund and when I check the order it doesn’t show that I requested a refund. One of your staff member(khanya) emailed me and I gave her all the information but she has since been quiet I’ve emailed her more than twice but she hasn’t replied it’s now been a week and I’ve also just received communication of my order being in transit. I just want my refund. Can you please assist”

Helpful Report

Posted 1 year ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We have followed up with our customer service representative and she will follow up with your refund shortly. Regards, Hyperli

Posted 1 year ago

“Is Hyperli still a running business because I m not understanding. Firstly I've been a customer for years and had R120 in my wallet. Suddenly this gets made a voucher. I attempt to log into my account, apparently it no longer exists?? How??? When you just emailed me the voucher a few days ago??? Anyway, I decide to then use my voucher to purchase something because now im getting suspicious. From the day I purchased the headsets I purchased till date I have not received any communication. No tracking number for my order. Nothing. I'm reading reviews and it looks like Hyperli is not a functioning business anymore. All the responses to reviews are copy and paste. I've tried emailing and as you guessed it, no response. What the hell is going on? If you're gonna give me the copy and paste answer, please don't bother.”

Helpful Report

Posted 1 year ago

Hi Zevile, We apologize for any inconvenience or frustration you experienced during your recent interactions with us. Since our new website launched, we had to reissue money to customers' wallets and we kindly asked to create a new account in order to enjoy the new platform. Regarding your purchase of headsets using the voucher, we understand your concern about the lack of communication and a tracking number for your order. Please contact us on our Facebook page where you will get an imminent answer to your query from one of our customer service representatives. We understand that you have come across negative reviews and noticed that some responses from Hyperli seem to be copy and paste. We assure you that we take customer feedback seriously and aim to address each query and concern individually. The use of template responses is an attempt to manage a large volume of reviews efficiently, but we acknowledge that it can come across as impersonal and lacking in genuine engagement. Once again, we apologize for any frustration or confusion caused, and we appreciate your patience and understanding as we work to address your concerns. Regards, Hyperli

Posted 1 year ago

“Good day I bought an Apple iPhone of R3200 on Sunday 21st of May 2023. Later saw it was a pre-owned phone,so i cancelled the order. No reply on my emails or chats,phone number not even ringing. Please refund me this is not small change it's R3200.”

Helpful Report

Posted 1 year ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. Regards, Hyperli

Posted 1 year ago

“I bgt 2 Spa vouchers at seperate partners if Hyperli. The one voucher was for a 50th bday gift. There is no mention of the Spa's name. Their telephone # is null and void. I emailed your company and Khanya responded a day later 'cc' the partner as well. No word or response from either todate after my 2nd email. HYPERLI DO YOU ACTUALLY VET OR CHECKOUT THESE PARTNERS THAT YOU ARE IN BED WITH.... Seems like a scam. Prove me wrong please. I also cannot call your client services 0212029566 or 0210451311... Is there a running business happening??. Thk you. Looking forward to a response”

Helpful Report

Posted 1 year ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com where we will be able to assist you ASAP. We do not have a call centre, unfortunately. Regards, Hyperli

Posted 1 year ago

“I bought 3 EMS foot massagers on 3 May, they are still not delivered. Order number # 475989.”

Helpful Report

Posted 1 year ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused by the delayed delivery. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. Regards, Hyperli

Posted 1 year ago

“I bought vibrating egg, after waiting for for long time, its finally arrived but its not working, ols I need a refund”

Helpful Report

Posted 1 year ago

Hi there, we're sorry to hear about the negative experience you've had with purchasing products. We completely understand your frustration and apologise for any inconvenience caused. To assist you further, could you send us a direct message with your order number and any additional information you have about your order? We are available on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. We take customer service very seriously and we would like to assist you ASAP. Regards, Hyperli

Posted 1 year ago

“I bought a voucher a week ago and up to this day I still haven't received the email for me to be able to use the voucher”

Helpful Report

Posted 1 year ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. Regards, Hyperli

Posted 1 year ago

“I couldnt access my account, received an email i had to register again and lost the R1499 credit of a refund that was in the wallet tab. Been struggling for just over 2 weeks to make a purchase. Sent follow up emails but to no avail. :(”

Helpful Report

Posted 1 year ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website and we will assist you with the voucher. Regards, Hyperli

Posted 1 year ago

“Delivery takes forever. I placed my order on rhe 10th of April, even today it has not yet been delivered. Their contact number is not going through. This is very frustrating. When I send an email, someone replies and always say the order is being prepared for shipping.😌”

Helpful Report

Posted 1 year ago

Hi Enoch, we're sorry to hear about the negative experience you've had with purchasing products. We completely understand your frustration and apologise for any inconvenience caused by the delay in receiving your order. To assist you further, could you send us a direct message with your order number and any additional information you have about your order? We are available on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. We take customer service very seriously and we would like to make things right. Thank you for bringing this to our attention and giving us the opportunity to address it.

Posted 1 year ago

“Haven't received any communication about my order, it has been a a week now. I am really disappointed in your service, what is worse is that I always recommend you to my loved ones. Please do right and shut down your business if you cannot handle it. Your service sucks, I had even bought items I wanted to cook in my airfryer.”

Helpful Report

Posted 1 year ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us and let us know how can we make this up to you. We are available on Facebook Messenger, at support@hyperli.com, or on our website live chat. Regards, Hyperli

Posted 1 year ago

“U service suck i ordered March still waiting on my items contact details dont exist u custom support just as bad now i cant get hold of anyone Emails send still of no help .I paid for items not received scammers”

Helpful Report

Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or our website live chat for assistance. Regards, Hyperli

Posted 1 year ago

“This company is a scam order 6weeks ago now their app is saying it is still updating I cnt log in wen I enter my login details it says email not found”

Helpful Report

Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or our website live chat for assistance. Regards, Hyperli

Posted 2 years ago

“We have order a watch. The money was taken. As all previous complaints state sservice does not happen! Telephone does not even ring. Many problems trying to get hold of this company! We really believe this site is a scam . Anyone who reads this review please do not order anything from them.”

Helpful Report

Posted 2 years ago

Hi there, we're sorry to hear about the negative experience you've had with purchasing products. We completely understand your frustration and apologise for any inconvenience caused by the delay in receiving your order. To assist you further, could you please send us your order number on the live chat on the website or our Facebook page? This will allow us to investigate the issue and resolve it urgently. We take customer service very seriously and we would like to make things right. Thank you for bringing this to our attention and giving us the opportunity to address it.

Posted 2 years ago

“I placed an order 3weeks back i have tried to call and find out about my order the number is not going through i left a message online someone was suppose to call me within the next 24hrs its been a week now still waiting. Its the worst customer service as we have paid for products now we have to wait without any explanation what so ever. Its really frustrating as we have paid our money and now we have to chase you guys to deliver, It feels like a scum.Now i cant log into the website to check how far is my order.”

Helpful Report

Posted 2 years ago

Hi Thandolwenkosi, we're sorry to hear about the negative experience you've had with purchasing products. We completely understand your frustration and apologise for any inconvenience caused by the delay in receiving your order. To assist you further, could you send us your order number and any additional information you have about your order? This will allow us to investigate the issue and resolve it urgently. We take customer service very seriously and we would like to make things right. Thank you for bringing this to our attention and giving us the opportunity to address it. Regards, Hyperli

Posted 2 years ago

“Service is very bad. I bought an item a month ago and still even now I am waiting for the item. Their phone is always busy and they do not reply to my emails. I want my refund, I'll buy the item somewhere else where I'll get a good service and good communication”

Helpful Report

Posted 2 years ago

Hi there, we're sorry to hear about the negative experience you've had with purchasing products. We completely understand your frustration and apologise for any inconvenience caused by the delay in receiving your order. To assist you further, could you send us your order number and any additional information you have about your order? This will allow us to investigate the issue and resolve it urgently. We are always available on Facebook Messenger (on our page) & support@hyperli.com email address. We take customer service very seriously and we would like to make things right. Thank you for bringing this to our attention and giving us the opportunity to address it. Hyperli

Posted 2 years ago

“It's been over a month now since I've been waiting for my order. The client service is bad. I want my money back. I've enquired numerous times via email. They are even failing to provide with the supplier details so I can enquire from them.”

Helpful Report

Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the long waiting time. Please send us your order number and we will help you with this ASAP. You can always reach us on Facebook Messenger (direct message) or support@hyperli.com. Best regards, Hyperli

Posted 2 years ago

“Worst customer experience I have ever encountered. I ordered something nearly a month ago and still have not received. Not to mention I contacted via phone numerous times and email. NO RESPONSE. I would like a refund as I would rather take my business to a reliable company.”

Helpful Report

Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the long waiting time. Please send us your order number and we will help you with this ASAP. You can always reach us on Facebook Messenger (direct message) or support@hyperli.com. Best regards, Hyperli

Posted 2 years ago

“I've been trying to get a refund for weeks now. There is no communication whats-so- ever. Your customer service shows that you do not care about your customers. Your contact number is only there to FOOL us, I've been trying to call for days...even now I've been holding for 10minutes no answer, just listening to music. I am so disappointed with the service its not even funny. Can I get my refund (back into my bank account please) I do not wish to be doing business with you in future. Would not recommend anyone to use hyperli, worst service ever!!!”

Helpful Report

Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for your frustrating experience. To assist you further, could you send us a message with your order number and any additional information you have about your order? This will allow us to investigate the issue and resolve it urgently. Regards, Hyperli

Posted 2 years ago

“I ordered on hyperli and I’ve had no communication my order has been on processing. I ordered on Superbalist the same day I ordered on hyperli and I’ve received my package on Superbalist whilst there’s no communication from hyper. I WANT MY ORDER OR GIVE BACK MY MONEY.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to review your experience with Hyperli, Sthembile. We apologize for the lack of communication you have encountered and for any frustration or worry this may have caused. Could you please provide us with your order number so we can send you an update on your order? Please do not hesitate to contact us at support@hyperli.com or on our Facebook page. Have a great day, Hyperli

Posted 2 years ago

“No feedback on mails....awaiting delivery on my order.....phone in CPT no one pick up...when can I get my order???”

Helpful Report

Posted 2 years ago

Hi Wilma, We're terribly sorry for the inconvenience caused. We're looking into this and will get back to you with feedback, ASAP. Regards, Hyperli.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Hyperli Reviews