Hyperli Reviews

Name: Hyperli
Rating: 2.43

2.4 Rating 209 Reviews

34 %

of reviewers recommend Hyperli

2.4

Based on 209 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Hyperli 1 star review on 12th September 2024

Themba

Hyperli 1 star review on 1st August 2024

C Smith

Hyperli 1 star review on 24th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just received the robot vacuum cleaner after waiting for a very long time, that thing came dirty like it's been through the most, not only that the material is plastic so it makes hell of a noise it's as if it's a toy cat making noise. Hyperli is a scam period.”

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Posted 1 year ago

“14 days with no reasonable update and still no delivery. When I followed up, I received a "We'll send the tracking number when the item arrives." Not good enough. It's now beyond their SLA, so I would like a refund. Total silence from Hyperli on that request.”

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Posted 1 year ago

“I purchased 2 items in Dec, received them 10 days later, the day I received them, I complained and sent them back the next day. It is now 20th of January and I have not received any reply to my numerous mails regarding my refund, they have the goods and I don't have my money. I want a response....order 529726”

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Posted 1 year ago

“Unacceptably poor service. Bought an item in December. They promise to deliver within 10 days. Still no delivery. Now order status changed to unfulfilled; no refunds and no communication. Never again will I buy anything through this website”

Hyperli 1 star review on 9th January 2024

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Posted 1 year ago

“No refunds when the establishment is closed on arrival. Even after confirming the reservation with them. Unacceptable. We won't be wasting anymore money at Hyperli.”

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Posted 1 year ago

“No communication, goods not delivered when promised. Still trying to get feedback on where my order is!”

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Posted 1 year ago

“The venue will not confirm reception of our hyperli voucher/ i.e wont send a confirmation of booking for the one night”

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Posted 1 year ago

“What a PATHETIC service from Hyperli!!!Why bother to share your email for contact if you're not going to reply for days. A SCAM!!! Placed an order and haven't received anything,after reading the reviews,I have no hope at all. Ridiculous”

Helpful Report

Posted 1 year ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. We attend to every one of our customer emails at support@hyperli.com, however, it may take 1-2 days due to high volume. Please do not hesitate to contact us on Facebook Messenger for a faster reply (on our Facebook page or Instagram). Regards, Hyperli

Posted 1 year ago

“I purchased two spa vouchers and the spa is not taking any hyperli bookings and also not getting any responses on my email sent to hyperli. poor service no contact nr and no refunds from any of the two parties. This is fraud and will be handled as such.”

Helpful Report

Posted 1 year ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. We do provide refunds and would like to assist you ASAP. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, so we can attend to this promptly. Regards, Hyperli

Posted 1 year ago

“I accidentally purchased a Samsung S23 instead of a Samsung S23 Ultra. I notified Hyperli immediately on receipt of the item. They absolutely refused to return the item but am happy to sell me another phone!”

Helpful Report

Posted 1 year ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. Regards, Hyperli

Posted 1 year ago

“Placed an order on hyperli 21 April 2023. Till today, 12 June i have only received half of mentioned order. I have emailed and called. Receive automated reply that someone will be in contact shortly. Nobody ever contacts. When trying to request a refund the site is conveniently not available. Pathetic service. Will never again use this site and advise everyone i know to not order from here.”

Helpful Report

Posted 1 year ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused by the delay in response. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat and we will assist you with this shortly. Regards, Hyperli

Posted 1 year ago

“Bought a CPO iPhone on the 25 May 2023, i received it today 10 June 2023 all excited, only to switch on the phone and it requires a Pin Code that i wasnt given to, i am very disappointed.”

Helpful Report

Posted 1 year ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance.so we can assist you with this, Regards, Hyperli

Posted 1 year ago

“I Requested for a refund on a spa treatment purchased and I still haven't received any feedback or response”

Helpful Report

Posted 1 year ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. Regards, Hyperli

Posted 1 year ago

“Set of 6 Stackable Storage Boxes When they say soft plastic, they mean the cheapest soft plastic they could find; utterly useless storage boxes crumble with the slightest touch; I do not recommend this product; I spend a bit extra to buy good quality.”

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Posted 1 year ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat as we would like to investigate this further. Regards, Hyperli

Posted 1 year ago

“I placed an order on May 25 (ORDER #482025). 11 days later no communication as to when my order will be delivered, searching the website there is no contact number. I am here wondering if I am scammed.”

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Posted 1 year ago

Hi Lorraine, we're sorry to hear about the negative experience you've had with purchasing products. We completely understand your frustration and apologise for any inconvenience caused by the delay in receiving your order. To assist you further, could you send us a direct message with your order number and any additional information you have about your order? We are available on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. We take customer service very seriously and we would like to make things right. Thank you for bringing this to our attention and giving us the opportunity to address it. Regards, Hyperli

Posted 1 year ago

“The steak was very tough. One meal was served cold.”

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Posted 1 year ago

Hi there, Thank you so much for taking the time to provide feedback, we really appreciate it. We'd like to apologise for the quality of your meal and that it did not reach up to standards. Would you mind sharing the name of the establishment with us, so we can investigate this further? Please do not hesitate to contact us and let us know how we can make this up to you! Regards, Hyperli

Posted 1 year ago

“Disapponted. They are not accepting Hyperli vouchers. Some financial issue with Hyperli.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide feedback, we really appreciate it. To assist you further, could you send us a direct message with your order number and any additional information you have about your experience? We are available on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. We take customer service very seriously and we would like to make things right. Thank you for bringing this to our attention and giving us the opportunity to address it. Regards, Hyperli

Posted 1 year ago

“I had a terrible experience with the manager/owner of this venue. Her name was Cindy. Hyperli had system problems with their upgrade and Cindy accused me of scamming her because she was unable to get paid immediately by Hyperli for the voucher I purchased. This had nothing to do with me and the way she handled the issue was with absolutely poor customer service. The two stylists at the salon were lovely and professional though, and if the manager/owner did not cause such a terrible experience for me, I would have gladly returned for further services. I unfortunately do not recommend using this providers service. Hyperli also really messed up here and has made a loyal hyperli customer (me) become hesitant of using hyperli's services in future.”

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Posted 1 year ago

“Hi bought a voucher from hyperli on the 29th May booked with the selected place only to be told today on the 2nd June that they will have to cancel my booking less than 24 hours due to them not being paid. Now I can't get through to anyone from hyperli they have no contact details and my account says it does not exist after I requested a refund. Can I be contacted and refunded immediately this is unacceptable. They are able to send me promo emails but can't find my account on a refund request!!!”

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Posted 1 year ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. Regards, Hyperli

Posted 1 year ago

“I cancelled my order on the 22nd of May 2023, got no repond from hyperli. After I submitted a review on this platform and facebook, I was contacted by Khanya who requested my banking details for the refund. It's been 7 seven day and still no refund. Emailed her 2 times already to ask what's going in but no reply. Can I please get my refund now.”

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Posted 1 year ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We will follow up with our customer representative to update your request. Regards, Hyperli

Posted 1 year ago

Hyperli is rated 2.4 based on 209 reviews