Hyperli Reviews

Name: Hyperli
Rating: 2.39

2.4 Rating 215 Reviews

33 %

of reviewers recommend Hyperli

2.4

Based on 215 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Hyperli 1 star review on 12th September 2024

Themba

Hyperli 1 star review on 1st August 2024

C Smith

Hyperli 1 star review on 24th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 melton coats from Hyperli on the 11th April 2024 and I still haven't received my order. I have sent numerous emails to them and when I do get a response its either they are having a problem with their supplier ornthe shipment wasnt delivered. Why is Hyperli selling items that's not even in their possession. I was told that it would be delivered this week and the week is coming to an end. The best part is that today I received one of the emails and they are once again advertising the sale of the jackets but yet not fulfilling my order. Pathetic service and false advertising”

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Posted 1 year ago

“Horrible! Don’t waste your money. You won’t get your order”

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Posted 1 year ago

“I placed two orders on the 10th of April 2024. After 10 working days, I followed up and was quoted the maximum delivery time 15 working days. I receive half on one order only. After 15 working days I was assured I would receive a tracking number. Now after 20 working days Hyperli say there is a problem with the supplier and I cannot change the delivery address (we are moving) or get a refund. I can only a gift card. Why would I want to order something again after you could not deliver!”

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Posted 1 year ago

“I bought 2 items from hyperli international,it took 1 month to get here and was poor quality.Wont buy from here again.”

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Posted 1 year ago

“We had the worst experience at Brown Sugar Beauty bar in Craighall JHB. Advertised as a half day spa treatments and a high tea. The room where the massages were done was very small that the beds had to be pushed around while being massaged, This room can only accommodate 1 bed but we booked for 2. The towels on the bed were also wet , yet we were requested to cover with them . The shock was when we requested to use the bathroom , we were told to go outside to the mall. This meant , we had to fully dress into our clothes as there was no gowns to go to the bathroom. The high TEA included a glass of juice , half a sandwich and big corn bites . This was the worst ever experience . The massage room was also very untidy and dirty. This was false advertising and the pics are totally incorrrect😡😡😡”

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Posted 1 year ago

“Highly disappointed and would not recommend Hyperli! My boyfriend bought a voucher for my birthday at Shakira spa & lodge through Hyperli, for NOVEMBER (valid for 6 months and expiring soon) After numerous attempts to make a booking the lodge failed to answer multiple times and when they did, the lodge was either fully booked, closed down or bussy with renovations. Bringing this situation forth to Hyperli multiple emails were ignored and told that they can't do anything and faild to supply us with an alternative or refund us, even though the situation is out of our hands.”

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Posted 1 year ago

“I just received the robot vacuum cleaner after waiting for a very long time, that thing came dirty like it's been through the most, not only that the material is plastic so it makes hell of a noise it's as if it's a toy cat making noise. Hyperli is a scam period.”

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Posted 1 year ago

“14 days with no reasonable update and still no delivery. When I followed up, I received a "We'll send the tracking number when the item arrives." Not good enough. It's now beyond their SLA, so I would like a refund. Total silence from Hyperli on that request.”

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Posted 1 year ago

“I purchased 2 items in Dec, received them 10 days later, the day I received them, I complained and sent them back the next day. It is now 20th of January and I have not received any reply to my numerous mails regarding my refund, they have the goods and I don't have my money. I want a response....order 529726”

Helpful Report

Posted 1 year ago

“Unacceptably poor service. Bought an item in December. They promise to deliver within 10 days. Still no delivery. Now order status changed to unfulfilled; no refunds and no communication. Never again will I buy anything through this website”

Hyperli 1 star review on 9th January 2024

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Posted 1 year ago

“No refunds when the establishment is closed on arrival. Even after confirming the reservation with them. Unacceptable. We won't be wasting anymore money at Hyperli.”

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Posted 1 year ago

“No communication, goods not delivered when promised. Still trying to get feedback on where my order is!”

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Posted 1 year ago

“The venue will not confirm reception of our hyperli voucher/ i.e wont send a confirmation of booking for the one night”

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Posted 1 year ago

“What a PATHETIC service from Hyperli!!!Why bother to share your email for contact if you're not going to reply for days. A SCAM!!! Placed an order and haven't received anything,after reading the reviews,I have no hope at all. Ridiculous”

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Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. We attend to every one of our customer emails at support@hyperli.com, however, it may take 1-2 days due to high volume. Please do not hesitate to contact us on Facebook Messenger for a faster reply (on our Facebook page or Instagram). Regards, Hyperli

Posted 2 years ago

“I purchased two spa vouchers and the spa is not taking any hyperli bookings and also not getting any responses on my email sent to hyperli. poor service no contact nr and no refunds from any of the two parties. This is fraud and will be handled as such.”

Helpful Report

Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. We do provide refunds and would like to assist you ASAP. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, so we can attend to this promptly. Regards, Hyperli

Posted 2 years ago

“I accidentally purchased a Samsung S23 instead of a Samsung S23 Ultra. I notified Hyperli immediately on receipt of the item. They absolutely refused to return the item but am happy to sell me another phone!”

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Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. Regards, Hyperli

Posted 2 years ago

“Placed an order on hyperli 21 April 2023. Till today, 12 June i have only received half of mentioned order. I have emailed and called. Receive automated reply that someone will be in contact shortly. Nobody ever contacts. When trying to request a refund the site is conveniently not available. Pathetic service. Will never again use this site and advise everyone i know to not order from here.”

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Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused by the delay in response. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat and we will assist you with this shortly. Regards, Hyperli

Posted 2 years ago

“Bought a CPO iPhone on the 25 May 2023, i received it today 10 June 2023 all excited, only to switch on the phone and it requires a Pin Code that i wasnt given to, i am very disappointed.”

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Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance.so we can assist you with this, Regards, Hyperli

Posted 2 years ago

“I Requested for a refund on a spa treatment purchased and I still haven't received any feedback or response”

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Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. Regards, Hyperli

Posted 2 years ago

“Set of 6 Stackable Storage Boxes When they say soft plastic, they mean the cheapest soft plastic they could find; utterly useless storage boxes crumble with the slightest touch; I do not recommend this product; I spend a bit extra to buy good quality.”

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Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat as we would like to investigate this further. Regards, Hyperli

Posted 2 years ago

Hyperli is rated 2.4 based on 215 reviews