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Hyperli Reviews

2.5 Rating 187 Reviews

36 %

of reviewers recommend Hyperli

Company Reviews

Product Reviews

2.5

Based on 187 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Hyperli 1 star review on 24th April 2024

Hyperli 1 star review on 24th April 2024

Hyperli 1 star review on 24th April 2024

Hyperli 1 star review on 24th April 2024

Hyperli 1 star review on 2nd April 2024

Hyperli 1 star review on 9th January 2024

Hyperli 5 star review on 10th December 2023

Hlayiseka Yingwani

23

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hyperli advertised a Dubai travel deal by Travel point Africa. I complained about the poor service I was receiving from Travel point Africa after paying for the deal. Hyperli did not get back to me on the matter and the travel did not take place. I never received a refund from Travel point Africa. Hyperli is quiet about the matter, yet they had continued to advertise the deal from this fraud of a company. Why is no one from Hyperli assisting me?”

Posted 5 years ago

“I ordered 3 items. It was said in the order that the products will be delivered within 7 working days. After 2 month I send a mail to complain. It took 5 days to reply to the mail saying they will investigate. 3 days later I receive 2 of the 3 ordered items. Have send an other mail with no response. 3 month later nothing happened. No refund, no mail, no product. Will not purchase anything here anymore and cannot recommend it to anyone. Very much of a pity.”

Posted 5 years ago

“Paid for order on 09/12/18 and have not received it yet. Was a Christmas gift for my daughter. Numerous e mails later and matter not resolved. No way of contacting them as they do not have contact center. Bad service. Will not buy from them again.”

Posted 5 years ago

“I bought a mirror shoe cabinet a few weeks ago. One of the mirrors was broken, now I received a replacement mirror which is taped on all sides. When I look closely the mirror is loose and not stuck to the wood. How bad can the service be, a replacement mirror not up to standard!!!! This has just made my experience of online shopping very bad and I don't think I'll be using Hyperli again and won't recommend it.”

Posted 5 years ago

“Place order 14 Dec and delivery promise 5 to 7 days. There order tracking said complete and packed but when queried they say they wating for stock. Now my 2 sons presents will only be delivered after Christmas. Really not impressed. Will not use them again.”

Posted 5 years ago

“I have been waiting for my order for 17 working days now. When you check the tracking details it says that the parcel is out on delivery but it never gets delivered to the address that is provided. Between Hyperli and the 3rd party courier services there is no responsibility taken. The customer must just suffer and wait and accept the bad service while they have collected/taken your money. This service will only improve if it should be the other way around. Only when you receive and sign for your delivery, they the money gets deducted or debited. I will never ever buy anything from Hyperli again.”

Posted 5 years ago

“Who has contact details for Hyperli. Jeeez im worried . I placed an order for Xmas gift . Now i dont know if it will be delivered on time”

Posted 5 years ago

“Placed an order 19 Nov and after numerous emails and false promises that the purchase was with logistics and would be despatched soon my order was now cancelled due to no stock and I have to wait 5 to 7 days for a refund. Pathetic service and false advertising.”

Posted 5 years ago

“Bought an airport parking voucher and my car was vandalised at the merchants. There was no proper explanation given. They promised that the owner of the company will call me, to date am still waiting They have a disclaimer, now am sitting with a bill to fix my car.”

Posted 5 years ago

“Goods not received for more than a month No feedback from Hyperli Send me the goods or return my money Will use all social media to report my frustrations with Hyperli”

Posted 5 years ago

“I have been waiting for my order for 15 working days now, there is no communication from them. I will never buy anything from them again after receiving my order, if I receive it.”

Posted 5 years ago

“Pathetic service delivery. Order my goods on the 17th Oct, they stated 5-7 days delivery, it is now 13 days and my order still says "Processing" emailed Hyperli and they have escalated the matter since the 25th and no positive feedback to date. Terrible service, lack of communication I will never buy from them again!!!!!!!!!!!!!”

Posted 5 years ago

“Very slack communication. Seems like false advertising on mailed discount Promo vouchers, as stated 15% but when Promo code is used, only 7% is given. Assured call backs which did not happen. Slackness on resolving problems. No contact details available.”

Posted 5 years ago

“They say delivery in 5 to 7 working days. Going on 10 days now and still nothing.”

Posted 5 years ago

“Order still not delivered after TWO WEEKS........ Very poor communication.....in fact zero........”

Posted 5 years ago

“no happiness from my side”

Posted 5 years ago

“their service is very poor, so no happiness from my side.”

Posted 5 years ago

“We ordered luggage bags on Monday the 23rd and we were told that we will get our order on Tuesday the 31st but till today we didn't get anything not even an email from them apologizing. What kind of a business doesn't have contact details? Your service is so horrible, i will never ever buy anything from you guys.”

Posted 5 years ago

“Don't bother they are a SCAM, you might lose your money, they don't even have contact number.”

Posted 5 years ago

“I bought a belt from Hyperli last week for the amount of R329 exc shipping . i attempted to redeem my voucher of R300 against the purchase. Entered in the voucher number and authorised the shipping from my credit - only to find an incorrect charge of R404 on my credit form Hyperli. I have written to Hyperli and attempted to call them and no response from them - although it has been almost 7 days since the date of purchase and they say someone will come back to you within 48 hours . For an online business to behave this way puts other online purchase into disrepute Order no ORD290406”

Posted 5 years ago

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Hyperli is rated 2.5 based on 187 reviews