Hyperli Reviews

Name: Hyperli
Rating: 2.43

2.4 Rating 209 Reviews

34 %

of reviewers recommend Hyperli

2.4

Based on 209 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Hyperli 1 star review on 12th September 2024

Themba

Hyperli 1 star review on 1st August 2024

C Smith

Hyperli 1 star review on 24th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Lipodissolve and laser lipolysis treatment sessions Date Purchased: 6/21/2022 The voucher is valid for 3 months from the date of purchase. Ville Bios Office park Building 3 2nd floor, 920 Jacques Street, Moreleta Park, Pretoria, 0044. wellnessclinic.co.za. The lady is running a scam there. She accused me of being rude, refused to give me the treatment. I am glad she did, because only God knows what she was gona inject to my body. Then redeemed the R699 voucher. She insulted me whilst at it too. I wonder how Hyperli is vetting these merchants before onboarding them. Please becareful out there, scammers everywhere. There is no wellness clinic, there was not even equipment to show existence of the clinic.”

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Posted 2 years ago

“Would Never Recommend to anyone. You will struggle to get a refund. they will give you credit and refuse to refund you the money.”

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Posted 2 years ago

“an order was "Being prepared" since 30 May 2022, ordered and paid 26/05/22. If i did not hound for answers to where my items are, i would still be waiting. Moira got as far as doing a refund, but only half my money was refunded...still awaiting a reason for this. Director and Sales Manager was cc'd on all emails. No responses from Management. This time IT was blamed.”

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Posted 2 years ago

“My friend and I bought a spa voucher and contacted the spa immediately after purchase to make an appointment. In our communication to make the booking, we were then told that the instead of the 90 minute massage we were sold, Hyperli had made a mistake and the massage would only be 60 minutes. Disappointed, yet not wanting the admin to apply for a refund and search for a new deal, we continued with the booking. The appointment was confirmed, for the 22nd of May 2022. On the day we were supposed to go, about an hour before our appointment, they called us and canceled the appointment. We then asked for a refund, but we couldn't get it because the 7 days had passed. When we told her we didn't get our refund, an argument ensued and she blocked us on Whatsapp. The spa is Breathe Beauty Studio. This was so frustrating because we lost our money for nothing.”

Helpful Report

Posted 2 years ago

“Bought a voucher valid for 3 months for Shumani Restaurant in Woodstock Cape Town and when I called the Establishment to make an appointment they said they no longer deal with Hyperli and are not accepting vouchers. When I called Hyperli I was told refunds can nly be processed within 7 days WTH so why make a voucher valid for 3 months if u can't use it unless accepted withing 7 days and where had my money gone to now? Nobody knows or cares”

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Posted 2 years ago

“I am having distressing payment issues which I haven’t had before and also after contacting my bank to ensure everything is fine my side but I get no response from Hyperli and their is no contact number nice. Very frustrated and upset!”

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Posted 3 years ago

“No contact number. Been emailing for 3 months with no reply.”

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Posted 3 years ago

“Crystal springs pilgrim couldn’t purchase a voucher .false Marketing strategy”

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Posted 3 years ago

“Still no refund. It's been 3 weeks (not 48 hours as promised on their website). Nobody responds to my emails. Not even to update me!”

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Posted 4 years ago

“This company has no contact number and they do not respond to emails. What kind of business is this?”

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Posted 4 years ago

“This whole thing just sucks. The Over booking and the unreliable merchants! I lost my money and no one seems to care.”

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Posted 5 years ago

“You advertise on every voucher that you have 7 days to change your mind to get a refund. Have now tried for 3days to cancel voucher next day after bought. Very bad customer service and no phone number to talk to somebody”

Helpful Report

Posted 5 years ago

“No number to call when I wanted a refund because no one was at the salon that I booked an appointment for. After many emails they sent me a credit but I failed to read the small print and and it expired after seven days . Bit confusing , and for no fault of mine I lost my money”

Helpful Report

Posted 5 years ago

“I purchased a voucher to kwalata game lodge on the 12 of March. When i tried to reedem the voucher i was told they are fully booked until june. So i asked for a refund told to fill in my refund details and the money would be processed within 5-7 days. That was on the 14 of march even today im still waiting their emails fo unanswered this is really poor service.”

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Posted 6 years ago

“Hi, does anyone have a contact number for this pathetic store? I have been waiting for them to collect my parcel for the past 3 weeks. I purchased an android box and it stopped working. They do not respond to emails. Hopeless and pathetic service! will never purchase from them again.”

Helpful Report

Posted 6 years ago

“Would never use their service again and was quite disguised with the way they handled the matter. My husband and I bought a voucher for a holiday in durban for two nights. After making the purchase(payment went through successfully), we were quite excited and contacted the hotel to make a booking as soon as we could. The hotel kindly told me that the price I paid was incorrect and, therefore, unless we pay more, we won't be able to make the booking. We proceeded to contacted Hypeli to find out why this was happening and why we had to pay an additional amount. They took no responsibility for the situation or for the fact that it was false advertising, complete misconduct on their part. They said there was an error and the amount we paid was not the right amount. They offered to pay us back in credit, however it was not our issue and something they should have taken responsibility for. We paid the agreed amount for the voucher and they accepted the payment, therefore legally they should have taken resposibility and paid for the downfall.”

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Posted 6 years ago

“This is the message I sent to hyperli last week on the 19th and ever since I have been sending message every day till today the headboard is still standing in my small studio for weeks with no response The last respond they were coming to fetch it in 5 to 7 days and I'm still waiting. ORD404288 "This is the worst service i have ever experienced in my life i mean the worst in my life...the headboard was bought on the 5th of December 2018 and today is the 19th January 2019 and I'm still waiting The fact of the matter is now you are holding my money because your headboard is in my house Who suffers ?The consumer...Im being held hostage ...Never in my life has i experienced this i mean never May you please come fetch this ironing board because it has taken the space and its inconveniencing us and you are having my money If you are unable to fetch thisaye you please refund me my money Regards P”

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Posted 6 years ago

“Hyperli advertised a Dubai travel deal by Travel point Africa. I complained about the poor service I was receiving from Travel point Africa after paying for the deal. Hyperli did not get back to me on the matter and the travel did not take place. I never received a refund from Travel point Africa. Hyperli is quiet about the matter, yet they had continued to advertise the deal from this fraud of a company. Why is no one from Hyperli assisting me?”

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Posted 6 years ago

“I ordered 3 items. It was said in the order that the products will be delivered within 7 working days. After 2 month I send a mail to complain. It took 5 days to reply to the mail saying they will investigate. 3 days later I receive 2 of the 3 ordered items. Have send an other mail with no response. 3 month later nothing happened. No refund, no mail, no product. Will not purchase anything here anymore and cannot recommend it to anyone. Very much of a pity.”

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Posted 6 years ago

“Paid for order on 09/12/18 and have not received it yet. Was a Christmas gift for my daughter. Numerous e mails later and matter not resolved. No way of contacting them as they do not have contact center. Bad service. Will not buy from them again.”

Helpful Report

Posted 6 years ago

Hyperli is rated 2.4 based on 209 reviews