Name: Hyperli
Rating: 2.43

“Worst experience with Hyperli. They don't reply to your emails, calls, and texts.They said my Cash Refund has been processed and Approved. I've been waiting for my refund for too long now🤦. I will never order from this company 🚮”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us a review and let us know about your experience. We're very sorry to hear you've had a negative experience with Hyperli and our customer service, specifically in regards to not receiving a response to your emails, calls, and texts. We understand how frustrating this must have been, and we want to apologize deeply for the inconvenience it must have caused. We understand that our customers' needs and expectations come first, and we are here to do our best to make sure they are met. Therefore, we would love to learn more about what happened and how we can make things better for you. Would you be willing to share your story and experience with us? We'd be more than happy to help in any way we can.

Posted 2 years ago

“Hi I have ordered tops on the 15th February and I'm still waiting for my order. I've also paid for the delivery so I'm not going to pick it up. Emailed 3 times and no reply I have message the courier company now 'cause it says on the order being processed since last month already. It's now over a month no package yet! Never going to order goods by them again. Ordering vouchers is fine 'cause I go and do those massages, facials and mani/pedi”

Helpful Report

Posted 2 years ago

Thank you for letting us know about your experience with Hyperli. We apologize for what happened and understand how frustrating this is. We take great pride in delivering our customers a positive experience and regret that we were not able to do so in your case. We will investigate your order and look for ways to improve our services. Do you mind sharing more about your shopping experience? Were your products delivered, or if not please let us know and we will be happy to assist. Also, we are glad to hear that ordering vouchers work out well for you. We would love to know what we can do to make your experience with us more satisfactory. Thank you for taking the time to reach out and let us know. We value your feedback to help us continually improve.

Posted 2 years ago

“I ordered 4 items from Hyperli. Only two of the items were delivered. I have tried getting hold of the Hyperli support team but there is only an email address... 3 emails and two weeks later no one has bothered to get back to me to let me know what's happening. Will never order any products from them again.”

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Posted 2 years ago

Thanks so much for your honest feedback, Tanya! We're really sorry to hear that you only received two of the four items you ordered and you haven't been able to get any response even after sending emails. We apologize for any trouble this has caused you. What can we do to make things right and give you a better experience in the future? Please let us know if your issue was resolved, and if not we are here to assist!

Posted 2 years ago

“4 weeks waiting for my order”

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Posted 2 years ago

Thank you so much for your feedback, Luigi. We apologize for the inconvenience of having to wait 4 weeks for your order. We are sorry that didn’t have the best experience with us and we are committed to improving our services. What changes could we make in order to make things better for you in the future? Could you please let us know if you received all your products? Hyperli

Posted 2 years ago

“I purchased an invertor around the 13 Jan...i have logged 2 tickets to return it. I am emailed intermittently by Moira who continuously asks for a reason for my return.i have responded to her emails and placed the reason on the tickets logged...can someone just call me and arrange collection.”

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Posted 2 years ago

Thank you Yvette for taking the time to let us know about your experience. We are sorry to hear that you had a long wait when you tried to return your inverter. Could you please let us know if your issue was resolved? If not, we are here to assist. Hyperli

Posted 2 years ago

“Worse decision ever to purchase at hyperli, poor communication sent endless emails with no response, received items that is not in goods condition later I was told to park it the courier will come fetch it and promised to refund me, it’s now 2 weeks and nothing is happening, this company needs to close down other than scamming ppl like this, I’m so furious, hyperli please refund people’s money.”

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Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. Please let us know if your issue was resolved and do not hesitate to contact us if there is anything else you need help with. Regards, Hyperli

Posted 2 years ago

“Worse company to deal with - I cannot even say deal with because no one ever gets back to you or you are not treated like a customer - DO NOT ORDER FROM HYPERLI, they will just scam you”

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Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for not delivering on your expectations. Please do not hesitate to contact us and let us know how we can make this up to you. Regards, Hyperli

Posted 2 years ago

“I ordered the 02/12/22 still waiting and no communication after sending emails. I will never order from them again!”

Helpful Report

Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. Please let us know if your issue was resolved and do not hesitate to contact us if there is anything else you need help with. Regards, Hyperli

Posted 2 years ago

“There is a total lack of communication from this company on your orders. No telephone contact no only an email address You can send them 50 emails to queryyour order and lucky if u get response Useless online store. They should refund everyone send shut shop”

Helpful Report

Posted 2 years ago

Hi there, we acknowledge that we have fallen short in our customer service and we are taking immediate action to improve our processes. We are incredibly sorry for your experience. Please don't hesitate to contact us if there's anything we can do to make things right for you. Regards, Hyperli

Posted 2 years ago

“Worse decision to purchase online from Hyperli, they take your money and earn interest and does not deliver the product nor communicate .Daylight robbery!!!! Aifryer was purchased on the 23 Nov22 was returned y the courier back to Hyperli, due to incorrect Region captured by your staff. I want my money back so I can purchase at another store.My 1st and last online order !!!!!”

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Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. Please let us know if your issue was resolved and do not hesitate to contact us if there is anything else you need help with. Regards, Hyperli

Posted 2 years ago

“I bought an item on 16 Nov, and I am still waiting for my order. In fact, Pargo has not even collected the item from Hyperli because they are waiting for the collection to be booked. Lesson learnt, never do business with a company that manages customers via e-mails. And Pargo should consider dropping them as a client because they are making Pargo seem like they are the problem when, in fact, its Hyperli's poor customer relations, controls and management. The only company you can get hold of is Pargo and now they are having to do customer relations for Hyperli.”

Helpful Report

Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. Please let us know if your issue was resolved and do not hesitate to contact us if there is anything else you need help with. Regards, Hyperli

Posted 2 years ago

“I have placed my order on the hyperli on the 23rd still have not received any news.”

Helpful Report

Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. Please let us know if your issue was resolved and do not hesitate to contact us if there is anything else you need help with. Regards, Hyperli

Posted 2 years ago

“i placed an order on the 23rd of November for a product around R8000. I have not received any information from Hyperli as yet. My Order still says processing since the 23rd. I have sent numerous emails to them with no response. there are no assurances from their side. I wish there was someone who can take the site down. Innocent hard-working people are getting scammed out their money and nothing is being done about it. please can someone tell me how to report a site. hyperli is the biggest scammers. please people do research before buying from online comapnies that are not reputable. disappoint and heart sore”

Helpful Report

Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. Please let us know if your issue was resolved and do not hesitate to contact us if there is anything else you need help with. Regards, Hyperli

Posted 2 years ago

“My family thought they could treat me to a message for my birthday. What a gift to receive, I was excited and took the day off. On arrival - the place looked dilapidated. Got to the 2nd door as instructed and there was a small room with 2 bed for massage. I was greeted by 2 woman that were not aware of my appointment and looked like they had just come from a night out. I walked straight out. We requested a refund on the 28/10/2022. I received an email that the voucher was redeemed on the 31/10/2022, now they will not pay the money back. NEVER AGAIN - THIS IS A SCAM.”

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Posted 2 years ago

“Hyperli should vet this merchant i bought a spa voucher including mani the gel lasted for 2days the environment was not okay with cats going around didnt even offer us water the place was a house with dirty towels for massage and stuffy room😢”

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Posted 2 years ago

“THE WORST. I'm struggling to get a refund and can’t find their contact number. Literally wish I read the reviews before purchasing my vouchers. If anyone knows of any other way I could contact them please respond to my review. Thanks.”

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Posted 2 years ago

“Purchased hyperli tagora strawberry farm vouchers, went to the place which was far off from where we live, only to find out from the owner, hyperli fraudulently used the farms name to make sales. They didnt allow us to use the vouchers. Received no response from hyperli!”

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Posted 2 years ago

“I bought a blender. After 3 weeks of waiting I received a message that it was delivered and I must enjoy my product. The product was never delivered. I tried to write to Hyperli support, no reply and the Courier Company Pargo is sending from pillar to post”

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Posted 2 years ago

“Oder 3days processing ODR1959485, why? And it has expired why?”

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Posted 2 years ago

“I bought a fat burning treatment from the online store. Only to discover the wellness clinic meant to provide it doesn't exist. Its a scam. They lured me in to go there and showed me cameras to prove my physical presence at the place. Then redeemed my voucher without providing the services. In the process I was insulting and treated like trash. 1. This is a scam, there is no wellness clinic and I was not given the treatment. 2. When I asked what the treatment entails, that is when i was told am rude and have an attitude. From only trying to understand what I will be getting as a service. 3. She kept on referring to "the product" but not sharing what it is exactly 4. I went there and no laser equipment on site. 5. The lady started conflict intentionally, in order to avoid giving the treatment. 6. She fraudulently redeemed the voucher without rendering the service. 7. She threatened me with police, lawyers, when i insisted on my refund or treatment. 8. She treated me worse that how black people were treated during apartheid. 9. If her services are not for black people, she must state it upfront. No human being deserves to be treated the way I was treated. 10. I wish her healing because she is demonic. Regards, Mbali Show more”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Hyperli Reviews