Name: Hyperli
Rating: 2.42

“Hi Hyperli ORDER #480006 I’ve tried more than 3 times to request a refund I believe it goes through and gives me the a pop up that says : Refund request submitted. Please check your email. But unfortunately I haven’t received any emails to confirm my refund and when I check the order it doesn’t show that I requested a refund. One of your staff member(khanya) emailed me and I gave her all the information but she has since been quiet I’ve emailed her more than twice but she hasn’t replied it’s now been a week and I’ve also just received communication of my order being in transit. I just want my refund. Can you please assist”

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Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We have followed up with our customer service representative and she will follow up with your refund shortly. Regards, Hyperli

Posted 2 years ago

“Is Hyperli still a running business because I m not understanding. Firstly I've been a customer for years and had R120 in my wallet. Suddenly this gets made a voucher. I attempt to log into my account, apparently it no longer exists?? How??? When you just emailed me the voucher a few days ago??? Anyway, I decide to then use my voucher to purchase something because now im getting suspicious. From the day I purchased the headsets I purchased till date I have not received any communication. No tracking number for my order. Nothing. I'm reading reviews and it looks like Hyperli is not a functioning business anymore. All the responses to reviews are copy and paste. I've tried emailing and as you guessed it, no response. What the hell is going on? If you're gonna give me the copy and paste answer, please don't bother.”

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Posted 2 years ago

Hi Zevile, We apologize for any inconvenience or frustration you experienced during your recent interactions with us. Since our new website launched, we had to reissue money to customers' wallets and we kindly asked to create a new account in order to enjoy the new platform. Regarding your purchase of headsets using the voucher, we understand your concern about the lack of communication and a tracking number for your order. Please contact us on our Facebook page where you will get an imminent answer to your query from one of our customer service representatives. We understand that you have come across negative reviews and noticed that some responses from Hyperli seem to be copy and paste. We assure you that we take customer feedback seriously and aim to address each query and concern individually. The use of template responses is an attempt to manage a large volume of reviews efficiently, but we acknowledge that it can come across as impersonal and lacking in genuine engagement. Once again, we apologize for any frustration or confusion caused, and we appreciate your patience and understanding as we work to address your concerns. Regards, Hyperli

Posted 2 years ago

“Get this affordable watch to monitor your steps, heart, exercise etc.”

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Posted 2 years ago

Thank you so much for the great review, we love to see positive feedback! Could you please let us know how we can improve our services so that next time we will receive a 5* review? :)

Posted 2 years ago

“Good day I bought an Apple iPhone of R3200 on Sunday 21st of May 2023. Later saw it was a pre-owned phone,so i cancelled the order. No reply on my emails or chats,phone number not even ringing. Please refund me this is not small change it's R3200.”

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Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. Regards, Hyperli

Posted 2 years ago

“I have been making use of Hyperli for the past 2 years and always received the best deals.However 3 weeks ago I purchased a Boston Barber hair voucher which was accepted by the vendor. 2 days later when I purchased 2 more,I was informed that they no longer accept them as Hyperli takes too long to pay the vendor.I have requested a refund for both vouchers and "Khanya's" response was that it would take 7 working days but I still haven't received anything. I'm very disappointed in Hyperli.”

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Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused by the delay. Please do not hesitate to contact us on Facebook Messenger for faster assistance. Regards, Hyperli

Posted 2 years ago

“I bgt 2 Spa vouchers at seperate partners if Hyperli. The one voucher was for a 50th bday gift. There is no mention of the Spa's name. Their telephone # is null and void. I emailed your company and Khanya responded a day later 'cc' the partner as well. No word or response from either todate after my 2nd email. HYPERLI DO YOU ACTUALLY VET OR CHECKOUT THESE PARTNERS THAT YOU ARE IN BED WITH.... Seems like a scam. Prove me wrong please. I also cannot call your client services 0212029566 or 0210451311... Is there a running business happening??. Thk you. Looking forward to a response”

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Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com where we will be able to assist you ASAP. We do not have a call centre, unfortunately. Regards, Hyperli

Posted 2 years ago

“I bought 3 EMS foot massagers on 3 May, they are still not delivered. Order number # 475989.”

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Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused by the delayed delivery. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. Regards, Hyperli

Posted 2 years ago

“Best deal!!!”

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Posted 2 years ago

Thank you so much for the 5* review, we love to see positive feedback!

Posted 2 years ago

“The all-inclusive 2 night stay at Honeyguide Ranger Camp was superb!!! Entire booking process and confirmation process was completed in less than 24 hours. Hyperli... thank you! Inexpensive deals offering sheer luxury... highly recommended!”

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Posted 2 years ago

Thank you so much for the 5* review, we love to see positive feedback!

Posted 2 years ago

Thank you so much for the 5* review, we love to see positive feedback!

Posted 2 years ago

“all good. enjoy my voucher number”

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Posted 2 years ago

Thank you so much for the 5* review, we love to see positive feedback!

Posted 2 years ago

“I bought vibrating egg, after waiting for for long time, its finally arrived but its not working, ols I need a refund”

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Posted 2 years ago

Hi there, we're sorry to hear about the negative experience you've had with purchasing products. We completely understand your frustration and apologise for any inconvenience caused. To assist you further, could you send us a direct message with your order number and any additional information you have about your order? We are available on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. We take customer service very seriously and we would like to assist you ASAP. Regards, Hyperli

Posted 2 years ago

“One of the juiciest burgers I've eaten. You'll love it.”

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Posted 2 years ago

Thank you so much for the 5* review, we love to see positive feedback!

Posted 2 years ago

“I bought a voucher a week ago and up to this day I still haven't received the email for me to be able to use the voucher”

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Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. Regards, Hyperli

Posted 2 years ago

“Great deals!”

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Posted 2 years ago

Thank you so much for the great review, we love to see positive feedback! Could you please let us know how we can improve our services so that next time we will receive a 5* review? :)

Posted 2 years ago

“I did not receive the solar light set of 2 hence cannot provide a review. It was not delivered. I ordered two items only received one item.”

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Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. Please let us know if your issue was resolved and do not hesitate to contact us for assistance on Facebook Messenger, at support@hyperli.com, or on our website live chat. Regards, Hyperli

Posted 2 years ago

“Wow, such an incredible experience! My daughter LOVED it😍 The safari was awesome and such an amazing guide Tau🤩”

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Posted 2 years ago

Thank you so much for the 5* review, we love to see positive feedback!

Posted 2 years ago

“Greatest Website ever, when are we getting a proper app”

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Posted 2 years ago

Thank you so much for the 5* review, we love to see positive feedback! The app is discontinued at the moment and we are focusing on the website, but in the near future, we will update our app as well.

Posted 2 years ago

“I couldnt access my account, received an email i had to register again and lost the R1499 credit of a refund that was in the wallet tab. Been struggling for just over 2 weeks to make a purchase. Sent follow up emails but to no avail. :(”

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Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website and we will assist you with the voucher. Regards, Hyperli

Posted 2 years ago

“I love it,the course is comprehensive and it was very cheaply priced. There is ease of access when activating the origram. Thank you Hyperli.”

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Posted 2 years ago

Thank you so much for the 5* review, we love to see positive feedback!

Posted 2 years ago

“The staff was friendly and approachable. Great friendly vibe. Food was delicious”

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Posted 2 years ago

Thank you so much for the 5* review, we love to see positive feedback!

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Hyperli Reviews