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Hyperli Reviews

2.5 Rating 191 Reviews

36 %

of reviewers recommend Hyperli

Company Reviews

Product Reviews

2.5

Based on 191 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Hyperli 1 star review on 24th April 2024

Hyperli 1 star review on 24th April 2024

Hyperli 1 star review on 24th April 2024

Hyperli 1 star review on 24th April 2024

Hyperli 1 star review on 2nd April 2024

Hyperli 1 star review on 9th January 2024

Hyperli 5 star review on 10th December 2023

Hlayiseka Yingwani

23

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“an order was "Being prepared" since 30 May 2022, ordered and paid 26/05/22. If i did not hound for answers to where my items are, i would still be waiting. Moira got as far as doing a refund, but only half my money was refunded...still awaiting a reason for this. Director and Sales Manager was cc'd on all emails. No responses from Management. This time IT was blamed.”

Posted 1 year ago

“My friend and I bought a spa voucher and contacted the spa immediately after purchase to make an appointment. In our communication to make the booking, we were then told that the instead of the 90 minute massage we were sold, Hyperli had made a mistake and the massage would only be 60 minutes. Disappointed, yet not wanting the admin to apply for a refund and search for a new deal, we continued with the booking. The appointment was confirmed, for the 22nd of May 2022. On the day we were supposed to go, about an hour before our appointment, they called us and canceled the appointment. We then asked for a refund, but we couldn't get it because the 7 days had passed. When we told her we didn't get our refund, an argument ensued and she blocked us on Whatsapp. The spa is Breathe Beauty Studio. This was so frustrating because we lost our money for nothing.”

Hyperli 1 star review on 27th May 2022

Posted 2 years ago

“Bought a voucher valid for 3 months for Shumani Restaurant in Woodstock Cape Town and when I called the Establishment to make an appointment they said they no longer deal with Hyperli and are not accepting vouchers. When I called Hyperli I was told refunds can nly be processed within 7 days WTH so why make a voucher valid for 3 months if u can't use it unless accepted withing 7 days and where had my money gone to now? Nobody knows or cares”

Posted 2 years ago

“I was assisted fast and effectively on their web chat. My issue was resolved within 10 minutes.”

Posted 2 years ago

“I am having distressing payment issues which I haven’t had before and also after contacting my bank to ensure everything is fine my side but I get no response from Hyperli and their is no contact number nice. Very frustrated and upset!”

Posted 2 years ago

“No contact number. Been emailing for 3 months with no reply.”

Posted 2 years ago

“Crystal springs pilgrim couldn’t purchase a voucher .false Marketing strategy”

Posted 2 years ago

“I need my voucher for Sunday the 20 June 2021 and I can pick up my voucher for the Rooftop in Rosebank and I had 1 voucher left please i need a copy of the voucher ASAP today Its for the Choice of Burger with Chips from The Rooftop Restaurant. I can't even login as its not allowing me to do so either send me the voucher number to use”

Posted 2 years ago

“Still no refund. It's been 3 weeks (not 48 hours as promised on their website). Nobody responds to my emails. Not even to update me!”

Posted 3 years ago

“This company has no contact number and they do not respond to emails. What kind of business is this?”

Posted 3 years ago

“I bought a package 8x laser sessions with Legacy and Life & was very happy with the service. Initially I struggled a bit to get an appointment cause I wanted to go when she was in town & she’s super busy, but was well worth the wait”

Posted 3 years ago

“I was fortunate to come across this salon in Cape Town!best thing that ever happened to me!!!My skin looks ten years younger! Ans so smooth and glowing... getting compliments everywhere! Nicki is a must, such a beautiful person and very professional”

Posted 3 years ago

“This whole thing just sucks. The Over booking and the unreliable merchants! I lost my money and no one seems to care.”

Posted 4 years ago

“You advertise on every voucher that you have 7 days to change your mind to get a refund. Have now tried for 3days to cancel voucher next day after bought. Very bad customer service and no phone number to talk to somebody”

Posted 4 years ago

“No number to call when I wanted a refund because no one was at the salon that I booked an appointment for. After many emails they sent me a credit but I failed to read the small print and and it expired after seven days . Bit confusing , and for no fault of mine I lost my money”

Posted 4 years ago

“I purchased a voucher to kwalata game lodge on the 12 of March. When i tried to reedem the voucher i was told they are fully booked until june. So i asked for a refund told to fill in my refund details and the money would be processed within 5-7 days. That was on the 14 of march even today im still waiting their emails fo unanswered this is really poor service.”

Posted 5 years ago

“Hi, does anyone have a contact number for this pathetic store? I have been waiting for them to collect my parcel for the past 3 weeks. I purchased an android box and it stopped working. They do not respond to emails. Hopeless and pathetic service! will never purchase from them again.”

Posted 5 years ago

“Would never use their service again and was quite disguised with the way they handled the matter. My husband and I bought a voucher for a holiday in durban for two nights. After making the purchase(payment went through successfully), we were quite excited and contacted the hotel to make a booking as soon as we could. The hotel kindly told me that the price I paid was incorrect and, therefore, unless we pay more, we won't be able to make the booking. We proceeded to contacted Hypeli to find out why this was happening and why we had to pay an additional amount. They took no responsibility for the situation or for the fact that it was false advertising, complete misconduct on their part. They said there was an error and the amount we paid was not the right amount. They offered to pay us back in credit, however it was not our issue and something they should have taken responsibility for. We paid the agreed amount for the voucher and they accepted the payment, therefore legally they should have taken resposibility and paid for the downfall.”

Posted 5 years ago

“This is the message I sent to hyperli last week on the 19th and ever since I have been sending message every day till today the headboard is still standing in my small studio for weeks with no response The last respond they were coming to fetch it in 5 to 7 days and I'm still waiting. ORD404288 "This is the worst service i have ever experienced in my life i mean the worst in my life...the headboard was bought on the 5th of December 2018 and today is the 19th January 2019 and I'm still waiting The fact of the matter is now you are holding my money because your headboard is in my house Who suffers ?The consumer...Im being held hostage ...Never in my life has i experienced this i mean never May you please come fetch this ironing board because it has taken the space and its inconveniencing us and you are having my money If you are unable to fetch thisaye you please refund me my money Regards P”

Posted 5 years ago

“Hyperli advertised a Dubai travel deal by Travel point Africa. I complained about the poor service I was receiving from Travel point Africa after paying for the deal. Hyperli did not get back to me on the matter and the travel did not take place. I never received a refund from Travel point Africa. Hyperli is quiet about the matter, yet they had continued to advertise the deal from this fraud of a company. Why is no one from Hyperli assisting me?”

Posted 5 years ago

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Hyperli is rated 2.5 based on 191 reviews