IconByDesign US Reviews

Name: IconByDesign US
Address: 3225 Helms Ave, Los Angeles, California
Rating: 4.79

4.8 Rating 368 Reviews

94 %

of reviewers recommend IconByDesign US

4.8

Based on 368 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About IconByDesign US:

IconByDesign was founded by a father and son. We are the fourth and fifth generations in our family to work in the furniture industry. We are committed to designing and crafting easy living furniture that brings calm into your world. We’ve always believed in the tradition of quality and that true success comes from our people, who we consider our family.

Our mission, by design

Our promise to you is that we will deliver high quality contemporary furniture that is designed for a modern, easy and relaxed way of life.

We do that through our unique design, craftsmanship, value and service delivery. Each aspect has been, very deliberately, designed to bring you a simple and satisfying experience of buying furniture you’ll love online.

Visit Website

Phone:

888 617 0124

Email:

care@iconbydesign.com

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IconByDesign US 5 star review on 21st December 2025

"Geoff"

IconByDesign US 5 star review on 19th December 2025

Lynn T

IconByDesign US 5 star review on 16th December 2025

"Geoff"

IconByDesign US 5 star review on 10th December 2025

Mary

454

Anonymous

Anonymous // 01/01/2019

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“I couldn't be more pleased with an online purchase for furniture that I did not see in person. The furniture is well made and beautiful.”

IconByDesign US 5 star review on 25th June 2021

Helpful Report

Posted 4 years ago

“We love our Olivia sofa and were impressed when it showed up completely assembled! This sofa is somehow both adorable and gorgeous, made of high quality materials and just the right size. I do wish it were just a bit comfier (the seat is quite firm - a surprise because visually it’s so pillowy) but otherwise no complaints.”

Helpful Report

Posted 4 years ago

“I love my table. It’s great quality and the service from ordering to receiving was excellent. I totally recommend icon by design.”

IconByDesign US 5 star review on 18th June 2021

Helpful Report

Posted 4 years ago

“We got Olivia dining set for my mom. She LOVES them even though we had to change the color for the chairs due to shipment issue. Adam and Jacob,both were amazing with cmmunicating with us. After all, we are very pleased with the quality of the product and the service.”

Helpful Report

Posted 4 years ago

“After receiving my first order from IconByDesign I'm already picking out new pieces. I can't say enough about the quality of their furniture and how beautiful the wood looks. Delivery was seamless. 100% will purchase from them again.”

IconByDesign US 5 star review on 10th June 2021

Helpful Report

Posted 4 years ago

“Our table and chairs are absolutely beautiful! But besides that, communication was thorough, they arrived ahead of schedule, and delivery was seamless. Couldn’t be happier!”

IconByDesign US 5 star review on 9th June 2021

Helpful Report

Posted 4 years ago

“We ordered the Olivia two-seater. It is absolutely beautiful and SO comfortable! The fabric is soft and cozy. We love it! Delivery service was very communicative and arrived on time. So happy with this purchase. Thank you!”

Helpful Report

Posted 4 years ago

“The Bastian desk I purchased from IconByDesign is a lovely piece of furniture. The solid oak is of excellent quality and the design is both contemporary and functional. The best part of buying from IconByDesign has been the attentive customer service and their excellent communication. I initially had some questions and called their posted number from the US. I received a call back from Australia within 2 hrs with all my answers. The distance is not an issue. Delivery went very smoothly with their courier service delivering and assembling the desk right on schedule. I look forward to buying more pieces from this company in the near future. Highly highly recommend.”

Helpful Report

Posted 4 years ago

“What a pleasant experience purchasing from the IconByDesign team. The online store was easy to navigate, the support on the live chat was patient and without pressuring me to buy, and the delivery experience was smooth. The products too are beautiful and lived up to the excellent photography. 5 stars all around, I will certainly be buying from them again.”

IconByDesign US 5 star review on 23rd March 2021

Helpful Report

Posted 4 years ago

“"Exceptional quality and customer service"”

Helpful Report

Posted 5 years ago

“"Great quality furniture. Amazing wood and great service and communication."”

Helpful Report

Posted 5 years ago

“"Great quality furniture. Amazing wood and great service and communication."”

Helpful Report

Posted 5 years ago

“"Beautiful design, lovely to look at, very functional, lots of storage"”

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Posted 5 years ago

“"Love the design, and clean lines.\nVery modern but classic at the same time.\nBeautiful furniture."”

Helpful Report

Posted 5 years ago

“"Great customer service and good quality furniture"”

Helpful Report

Posted 5 years ago

“"Every interaction we have had with Icon by Design has been excellent and their products are beautiful made and aesthetically pleasing."”

Helpful Report

Posted 5 years ago

“"Every interaction we have had with Icon by Design has been excellent and their products are beautiful made and aesthetically pleasing."”

Helpful Report

Posted 5 years ago

“"I was very happy with my order and delivered to with with no hassle. Customer service was excellent always very helpful and quick to respond. Thanks."”

Helpful Report

Posted 5 years ago

“"I was very happy with my order and delivered to with with no hassle. Customer service was excellent always very helpful and quick to respond. Thanks."”

Helpful Report

Posted 5 years ago

“"I love the look\nGreat service\nExcellent communication\nJust happy :grinning:"”

Helpful Report

Posted 5 years ago

IconByDesign US is rated 4.8 based on 368 reviews