IconByDesign US Reviews

Name: IconByDesign US
Address: 3225 Helms Ave, Los Angeles, California
Rating: 4.79

4.8 Rating 368 Reviews

94 %

of reviewers recommend IconByDesign US

4.8

Based on 368 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About IconByDesign US:

IconByDesign was founded by a father and son. We are the fourth and fifth generations in our family to work in the furniture industry. We are committed to designing and crafting easy living furniture that brings calm into your world. We’ve always believed in the tradition of quality and that true success comes from our people, who we consider our family.

Our mission, by design

Our promise to you is that we will deliver high quality contemporary furniture that is designed for a modern, easy and relaxed way of life.

We do that through our unique design, craftsmanship, value and service delivery. Each aspect has been, very deliberately, designed to bring you a simple and satisfying experience of buying furniture you’ll love online.

Visit Website

Phone:

888 617 0124

Email:

care@iconbydesign.com

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IconByDesign US 5 star review on 21st December 2025

"Geoff"

IconByDesign US 5 star review on 19th December 2025

Lynn T

IconByDesign US 5 star review on 16th December 2025

"Geoff"

IconByDesign US 5 star review on 10th December 2025

Mary

454

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely LOVE the furniture I ordered from IconByDesign, it is really beautifully made and so sturdy, smells amazing, and would highly recommend to my friends and family.”

IconByDesign US 5 star review on 6th December 2022

Helpful Report

Posted 3 years ago

“Great style and a very solid table. Will enjoy it for years.”

IconByDesign US 5 star review on 3rd December 2022

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Posted 3 years ago

“We are pleased with the style and structure of the chairs in our current MCM home. The chair fabric color met our expectations. We are transporting the chairs and plan to assemble the matching oak table in the spring. Will give an update then. The delivery was timely and the chairs are in perfect condition. The table in the box looks in perfect condition.”

IconByDesign US 5 star review on 2nd December 2022

Helpful Report

Posted 3 years ago

“Great company to work with: flawless communication and delivery…and great products.”

IconByDesign US 5 star review on 1st December 2022

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Posted 3 years ago

“IconByDesign has high-quality products with exceptional customer service. Delivery was quick and accommodating to our schedule.”

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Posted 3 years ago

“Great communication from IconByDesign! We ordered dining room chairs and we're kept updated on estimated times for shipping and delivery times. Our chairs arrived sooner than we expected by a few days. We were very impressed with the ease of ordering and the great communication/keeping us in the loop about our order. Well done!”

Helpful Report

Posted 3 years ago

“I bought walnut wood table and chairs. Absolutely beautiful. Top quality. Takes a long time to arrive but worth it. Great company. Good customer service. Flawless easy white glove delivery. Perfect!”

Helpful Report

Posted 3 years ago

“The Midcentury/Danish Modern design of the furniture and the wood finishes are fabulous. It is just the vibe I wanted for my new apartment. Ordering was easy, and the white-glove delivery service was excellent.”

IconByDesign US 5 star review on 26th November 2022

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Posted 3 years ago

“Very good product and very nice customer service!”

Helpful Report

Posted 3 years ago

“Fantastic experience with this company. Seamless from order placement to delivery to set up. The table and bench are gorgeous! Highly recommend Icon By Design!”

IconByDesign US 5 star review on 18th November 2022

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Posted 3 years ago

“We ordered the Magnus walnut table. It is beautiful! Having the extension stored in the table is so convenient. The Magnus walnut chairs are super comfortable as well. Adam was a pleasure to work with and was extremely responsive each time we had questions. Icon's customer service is outstanding!”

Helpful Report

Posted 3 years ago

“The chairs are just what I wanted. The wood is beautiful and the craftsmanship is superior. Cannot wait for my family to visit on Thanksgiving. I am sure the chairs will be the talk of the day. I hope to make future purchases from IconBy Design. Finding furniture that will become heirlooms matters!”

IconByDesign US 5 star review on 14th November 2022

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Posted 3 years ago

“Exceptional quality. Exceptional service.”

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Posted 3 years ago

“Quality furniture and great service! The responses were prompt and very helpful.”

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Posted 3 years ago

“Working with IconbyDesign and getting information was quick and seamless.”

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Posted 3 years ago

“Table is beautiful and stable, although not as stable as I was hoping.”

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Posted 3 years ago

“Great quality and service”

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Posted 3 years ago

“Everything went very smoothly from purchasing the Magnus table to receiving it Customer service was good, the time frame was good, the table was set up in our new home, and it is solid and beautiful.”

IconByDesign US 5 star review on 30th October 2022

Helpful Report

Posted 3 years ago

“The table was delivered quite nicely and the delivery men were very accommodating. The customer service was fine and they responded fast through email. The delivery time was a bit slow.”

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Posted 3 years ago

“The time from ordering to delivery was reasonable. The delivery company set up the table in our home. Communication with Icon by Design was very straightforward. And the table is well made, sturdy and beautiful.”

Helpful Report

Posted 3 years ago

IconByDesign US is rated 4.8 based on 368 reviews