Iconic lights Reviews

Name: Iconic lights
Rating: 4.48

4.5 Rating 4,680 Reviews

87 %

of reviewers recommend Iconic lights

4.5

Based on 4,680 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Iconic lights 5 star review on 5th December 2019

Anonymous

Iconic lights 5 star review on 3rd December 2019

Rosannah Ashoori

Valerie Swift

Iconic lights 5 star review on 2nd December 2019

Rachael Pemberton-Baghurst

Suzanne Bennett

Iconic lights 5 star review on 29th November 2019

Anonymous

Iconic lights 3 star review on 26th November 2019

Liz Driver

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The light came in 72 piece and I would say a very very patient person would need to put it together some of the pieces were tiny. I need to send this back - it is paper”

Helpful Report

Posted 6 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“I'm not too happy with the light I received. One of the holders for the bulbs isn't straight, the shade doesn't sit straight, even though it's all been put together correctly”

Helpful Report

Posted 6 years ago

Our apologies for your item being faulty. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“This light looks lovely and is cheap however our one isn't balanced correctly and keeps toppling forwards. It also had a missing screw and one screw sticks out of the metal part which is a bit of a hazard. I would not recommend this light.”

Helpful Report

Posted 6 years ago

Our apologies for your item being faulty. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“For the price the shade is good quality but the colour of it is nothing like the photo shown when purchasing.”

Helpful Report

Posted 6 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“Disappointed in size of the shade as it is completely out of proportion. It looks very different to the photo on website. The quality of the lamp is good but the shade needs to be scaled down.”

Helpful Report

Posted 6 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“I could not access tracking , fortunately I was in when the parcel arrived , I had no opportunity to leave a message as to were to leave if not in . I’m reluctant to order again for this reason Angela plastow”

Helpful Report

Posted 6 years ago

Our apologies for not being able to access the tracking information, we will contact the carrier to investigate further. Please do not hesitate to contact us if you have any further issues. customerservice@iconiclights.co.uk

Posted 6 years ago

“I got both my lights delivered on time as expected however one of the lights is wonky when hung, I've tried to bend it so it looks straight but no joy. This is the second time I've ordered from iconic lights and both times there has been something wrong with my order!”

Helpful Report

Posted 6 years ago

Our apologies for your item being faulty, we will resolve this for you very soon.

Posted 6 years ago

“I ordered three lamps and six bulbs. I was pleased with two of the lamps, however one lamp and one bulb were faulty. I contacted customer services who were initially helpful but I am yet to receive replacements.”

Helpful Report

Posted 6 years ago

Please accept our apologies, we will contact the carrier to resolve this for you.

Posted 6 years ago

“I like the style, ut the lamp does not stand up straight once the shade is attached I have to place it against a wall to keep it stable I would rather pay a bit more for a better quality design.”

Helpful Report

Posted 6 years ago

Our apologies for your item being faulty. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“Not impressed. Bought 2 lamps from Metro advert. One lamp touch control not work. Destroyed packaging so could not return, own fault I know, but item not impressed with.”

Helpful Report

Posted 6 years ago

Our apologies for your item being faulty. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“Love the light it looks gorgeous.. Only thing is the lamp shades don't seem to fit right they are very loose .. as if something is missing to tighten them up.. dissapointed really expected more for the price of it ..”

Helpful Report

Posted 6 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“Very disappointed with the bedside lamps. They were advertised as cream cement base but there were grey. The lampshades had to be assembled with Velcro and metal rings. Very poor quality. However staff very helpful on telephone and payment returned promptly.”

Helpful Report

Posted 6 years ago

We are sorry to hear you was not happy with your purchase.

Posted 6 years ago

“1 lamp faulty awaiting replacement”

Helpful Report

Posted 6 years ago

Our apologies for your item arriving faulty, your replacement will be with you within the next 48 hours.

Posted 6 years ago

“paid for next day delivery - came two days after order”

Helpful Report

Posted 6 years ago

Please accept our apologies, we will refund the postage cost to you then take this further with the carrier.

Posted 6 years ago

“Ordered a new light to match existing lights.. only to find that it is broken as the lock nut had sheared...”

Iconic lights 2 star review on 24th February 2019

Helpful Report

Posted 6 years ago

Our apologies for your item arriving damaged. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“I received my lamp last week and ever since it has blown every bulb. Ivi would like to send it back to be exchanged Can you let me have an address please”

Helpful Report

Posted 6 years ago

Our apologies for your item being faulty. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“When shade arrived it was very small could only fit a lamp. Returned.”

Helpful Report

Posted 6 years ago

We are sorry to hear you was not happy with your purchase from us.

Posted 6 years ago

“Ordered a lamp with shade. Came as 2 seperate items and arrived on seperate days. The lampshade was crushed in transit. Reported it and a second one was delivered also damaged as the box was too small for the shade. The third one arrived and that was fine. So was a bit of a pain waiting around for parcels. Something to said about getting things right first time. The people on the phone were polite and easy to deal with”

Helpful Report

Posted 6 years ago

We are sorry to hear the problems you have had with your purchase. We will pass this information onto our packaging department so they can look at making improvements.

Posted 6 years ago

“Unfortunately we have received our lights with bulbs and 2 bulbs are smashed due to the way they were packaged, we have taken pictures of the box and goods to send to iconic. The light itself looks good not been able To fit incase it needs collecting Again die to damage.”

Helpful Report

Posted 6 years ago

Our apologies for your item arriving damaged. Our customer service team will resolve this for you very soon.

Posted 6 years ago

“Still haven't received my product even though I ordered over 7 days ago and paid for next day delivery (it was for a gift). Had so much back and forward with Customer Care via email and over the phone. They made promises to look into my issue and call me back straight away, but never did. Felt like I was having 3 different conversations with Customer Care over email, who kept asking me to confirm my address over and over again. On the plus side they have refunded my next day delivery charge and have promised that my item will be here tomorrow (I'm not holding my breath)!”

Helpful Report

Posted 6 years ago

We are very sorry to hear the issue you have experienced with your delivery and our customer care team, we will look into this further. We can confirm your order has been re-sent for delivery tomorrow with the carrier DX.

Posted 6 years ago

Iconic lights is rated 4.5 based on 4,680 reviews