Iconic lights Reviews

Name: Iconic lights
Rating: 4.48

4.5 Rating 4,680 Reviews

87 %

of reviewers recommend Iconic lights

4.5

Based on 4,680 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Iconic lights 5 star review on 5th December 2019

Anonymous

Iconic lights 5 star review on 3rd December 2019

Rosannah Ashoori

Valerie Swift

Iconic lights 5 star review on 2nd December 2019

Rachael Pemberton-Baghurst

Suzanne Bennett

Iconic lights 5 star review on 29th November 2019

Anonymous

Iconic lights 3 star review on 26th November 2019

Liz Driver

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed with the quality of the lamp especially the shade, it was 2 pieces of material that I had to stick on to the shade frame with Velcro which meant I could see the seams. Just looked cheap. Ended up returning the product due to the quality which has put my off buying from this site as the quality in the photos looks really good.”

Helpful Report

Posted 6 years ago

We are sorry to hear you was not not happy with your purchase from us.

Posted 6 years ago

“I ordered 3 products from Iconic lights. The delivery was very quick which is a plus. Although 2 of the products were wrong. The customer service department were very quick to amend this and send out new lights although again the wrong ones were sent. Since I contacted twice to inform them of the wrong lights being delivered and the second ones were at least the correct colour I did not peruse it any further. I doubt I will buy from them again. The products themselves are very nice although still not what I originally ordered.”

Helpful Report

Posted 6 years ago

Our apologies for the problems you have had with your order. We will be looking into this further internally.

Posted 6 years ago

“Disapointed to find that the same light fitting that I paid £38 for one week ago is now on sale for £15”

Helpful Report

Posted 6 years ago

Our apologies, we do run special offers and promotions on items.

Posted 6 years ago

“Very disappointing, the illustration is not a bit like as darkly smoked that the glass is. Hardly any light emitted at all.”

Helpful Report

Posted 6 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“My order was short of three light bulbs which means I cannot use the light purchased. I paid extra for next day delivery and over a week later I am still waiting for the light bulbs to arrive”

Helpful Report

Posted 6 years ago

Our apologies for not receiving you item, we will contact the carrier to investigate further.

Posted 6 years ago

“Cheap shade ,a very weird Velcro idea to put it together. Dissapointed,tiny flex so we have to do an extension.”

Helpful Report

Posted 6 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“Still waiting for my delivery not very satisfied could have got it quicker. else where”

Helpful Report

Posted 6 years ago

Our apologies for not receiving you item, we will contact the carrier to investigate further. Please do not hesitate to contact us if you have any further issues. customerservice@iconiclights.co.uk

Posted 6 years ago

“Hi very bad quality not worth the money at all very small standing lamp,Tha shade was horrendous quality.In bucket as shade was made of plastic and you could see every crack that appeared trying to roll it out.Very poor”

Helpful Report

Posted 6 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“These are nice light fittings but the colour is not what i expected. The descriptions and pictures show a blackened aged finish but when received they were a solid mid grey finish. Sadly, i have had to return the light fittings as the colour does not fit with my décor.”

Helpful Report

Posted 6 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“Sorry not impressed by the quality of the product at all in terms of the light shade being a flat pack and needing Velcro tape to stick the ends together? Why not just manufacture as a solid shape? Also item was delivered unoticingly broken and so the shade would even sit on the lamp. Returned and currently waiting on a refund which I hope is sooner rather than later. Quick service in terms of ordering however.”

Helpful Report

Posted 6 years ago

We are sorry to hear you are not happy with your purchase from us.

Posted 6 years ago

“Still not received goods ordered on 09.11.18 so not very impressed. Awaiting reply to my e-mail of ye”

Helpful Report

Posted 6 years ago

Our apologies for not receiving you item, we will contact the carrier to investigate further and get back to you soon.

Posted 6 years ago

“Missing piece for the 2 out of 4 lamps I purchased. It’s taking a long time to receive them”

Helpful Report

Posted 6 years ago

Our apologies for the delay, your replacements will arrive with you very soon.

Posted 6 years ago

“quick delivery but the lamp I got was miniature and extremely flimsy. shade does not stay onto the base so I had to gorilla glue it in the end staff could not provide 3 extra poles to make it normal size probably won't be ordering again”

Helpful Report

Posted 6 years ago

We are sorry to hear you are not happy with your purchase from us. This item is not supplied with extra poles. We are happy to accept the item back for full refund, please contact our customer service team who will be more than happy to assist you further with this. customerservice@iconiclights.co.uk

Posted 6 years ago

“The lamp is perfect but the description for the light is faulty as the light bulb doesn't even fit the lamp, not a happy customer at all. Definitely need to fix the description as its faulty.”

Iconic lights 2 star review on 31st October 2018

Helpful Report

Posted 6 years ago

Our apologies for your item being faulty. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“Value for money a yes but quality and finish poor, was very disappointed. Powder coating on the shade is sporadic and not consistent and the assembly was a nightmare due to no instructions and over threading of joints.”

Helpful Report

Posted 6 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“We are very pleased with the look of the light but unfortunately the touch control does not work at all well. It is very frustrating having to tap it numerous times to adjust the brightness or turn it on or off, Surely it should adjust with one tap in which case we must have a faulty lamp. Look forward to hearing from you. Mrs S Thrower.”

Helpful Report

Posted 6 years ago

Our apologies for your item being faulty. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“Very disappointed with the quality of the self assembley shade”

Helpful Report

Posted 6 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“Gorgeous shape but colour very off ment to be yellow but are actually green 😳”

Helpful Report

Posted 6 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“disappointed that the lamp shade box was torn and the shade was completely mangled but hopefully I will get a replacement soon.”

Helpful Report

Posted 6 years ago

Our apologies for your item arriving damaged. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“Lovely lamps, however the two bases were mismatching (I know marble shouldn’t match exactly, but the base colour was totally different - one cream in tone and the other grey). Also both lightbulbs smashed in transit by the courier I presume. They were marked “fragile” and then firmly taped to the main lamp box - causing too much pressure and resultant smash. Obviously both unusable.”

Helpful Report

Posted 6 years ago

Our apologies for your item arriving damaged and the issue with the bases. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

Iconic lights is rated 4.5 based on 4,680 reviews