Iconic lights Reviews

Name: Iconic lights
Rating: 4.48

4.5 Rating 4,679 Reviews

87 %

of reviewers recommend Iconic lights

4.5

Based on 4,679 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Iconic lights 5 star review on 5th December 2019

Anonymous

Iconic lights 5 star review on 3rd December 2019

Rosannah Ashoori

Valerie Swift

Iconic lights 5 star review on 2nd December 2019

Rachael Pemberton-Baghurst

Suzanne Bennett

Iconic lights 5 star review on 29th November 2019

Anonymous

Iconic lights 3 star review on 26th November 2019

Liz Driver

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent lights fittings, but I paid for next day delivery and didn’t receive my goods for 3 days, and never got a refund for my next delivery. So a bit dissapointed all in all”

Helpful Report

Posted 5 years ago

Good Morning Our apologies for the issues that you have faced. Please contact our customer service team who will be happy to help you with any query you have. They can be reached at customerservice@iconiclights.co.uk Regards

Posted 5 years ago

“I have not received the lights yet”

Helpful Report

Posted 5 years ago

Good Morning Please accept our apologies for the inconvenience, please contact our customer service team as the will happily help you with any issues or queries you have. customerservice@iconiclights.co.uk

Posted 5 years ago

“Purchased a floor lamp with shade, and a ceiling pendant. The packaging was poor and unbranded. The shade came flat-packed, meaning you had to 'build' it using Velcro rings. As a result it looks really cheap and unfinished. I'll have a purchase a new shade separately to replace it. Thought I was getting a bargain but should have paid more for better quality elsewhere.”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase. Please contact our customer service team who will be more than happy to assist you with the return of the item. customerservice@iconiclights.co.uk

Posted 5 years ago

“Hi, I was expecting some instructions as received parcel last week but haven’t been able to put together,I have spoken to someone who said they have sent instructions?”

Helpful Report

Posted 5 years ago

Please accept our apologies for the delay in this being resolved for you.

Posted 5 years ago

“Excellent customer service but initial order and replacement goods damaged. Quality control needs to be greatly improved.”

Helpful Report

Posted 5 years ago

Our sincerest of apologies for the inconvenience caused. Please do not hesitate to contact our customer service if you have any further queries. The email is customerservice@iconiclights.co.uk, they will be happy to help you.

Posted 5 years ago

“The delivery was efficient and fast and the table lamp base is beautiful but that’s the only positive point to this review.... i ordered a tall standing lamp and a table lamp, both lamp shades were battered, creased and discoloured which made them unusable. The base to the tall standing lamp was also battered and dinted.”

Helpful Report

Posted 5 years ago

Good Afternoon Please accept our apologies for this, we can offer replacements for the items that have been received like this. Please email us. Kind Regards Iconic Lights

Posted 5 years ago

“Good product but an arduous returns policy makes me reluctant to recommend to others. This aspect must be improved.”

Helpful Report

Posted 5 years ago

Good Morning We apologise and are sorry that you have had a problem with the returns service, our returns service is free. Please let us know what problems you have had via our email. Kind Regards Iconic Lights

Posted 5 years ago

“Substandard products received. On going emails 're this felt really frustrated & dissatisfied so called customer service and dealt with extremely helpful young man who resolved situation quickly.”

Helpful Report

Posted 5 years ago

Our sincerest apologies for the confusion and frustration that you experienced. We can reassure you that we try to help as much as we can. Kind Regards

Posted 5 years ago

“We ordered a ceiling fan light and screws are missing so you can't fix the blades to the lights. We phoned and are still waiting for the screws to be posted out. Very disappointed.”

Helpful Report

Posted 5 years ago

Our sincerest of apologies for this. Please email us or give us another call we will be happy to help and send replacements out to you. Kind Regards

Posted 5 years ago

“poor customer service, emailed twice with no reply. easy returns ?? don't think so. not impressed.”

Helpful Report

Posted 5 years ago

We are terribly sorry to hear this we do not seem to have received your email. Have you been emailing: customerservice@iconiclights.co.uk

Posted 5 years ago

“The lamp base itself is fine but the shade is dreadful - look, quality, functionality. I emailed customer service with feedback, saying it would be better simply not to sell the shade - and as of Sunday still no reply. I wasn’t complaining and I wasn’t after a refund but I courteous response to constructive feedback would have been appreciated.”

Helpful Report

Posted 5 years ago

Good Afternoon Our apologies for the issues you have had we can see this has now been dealt with by our customer services department. Kind Regards Iconic Lights

Posted 5 years ago

“Ordered this lamp for my living room and it came flat packed, the legs on it are very flimsy, the lampshade is Velcro and you have to attach it yourself which isn’t easy to do as it leaves all creases in the lampshade. The slightest bit of movement and the lampshade tips off as is only attached by a clip which isn’t very effective. Doesn’t look to bad when it’s switched on at night as it hides the creases and doesn’t look as flimsy from a far. Had I have seen the product before hand I would not have paid the price I did.”

Helpful Report

Posted 5 years ago

“The actual product was very different in terms of colour to the picture featured on the website and I wasn’t happy with the quality of the lamp base as it looked marked when removed from the packaging. The customer services advisor I spoke to regarding return the items had a poor telephone manner”

Helpful Report

Posted 5 years ago

“Base was scratched, cheaply made, I had to drill new holes through the wood as they didn’t line up with the main part.”

Helpful Report

Posted 5 years ago

Good Afternoon Our apologies for the issues you have had with this order, have you contacted our customer services department regarding this order, they will be happy to help in anyway they can. Kind Regards Iconic Lights

Posted 5 years ago

“The light itself was attractive but the quality of the base was poor and the base doesn't stand upright, it leans slightly to one side and I cannot seem to get rid of this by adjusting it. Also the thread on the screw that holds the two pieces together was barely there and as such when screwed into the hole to hold the two pieces together it kept falling out. I managed to get it in only for it to fall out again. I just managed to stop my baby putting it into his mouth as it had come out and fallen on the floor. The lamp is now without the screw which will not go back in and sitting lopsided on my tv bench. Really quite disappointed and this will put me off buying again in the future.”

Helpful Report

Posted 5 years ago

Good Morning Our apologies for the issues you have had with this order, have you contacted our customer service team regarding this item. They will be happy to organise a solution or a replacement for this Kind Regards Iconic Lights

Posted 5 years ago

“Awful quality which can not be seen when ordering on line”

Helpful Report

Posted 5 years ago

“I'm really disappointed with the quality of the product (although maybe I should have expected it given the competitive price). The stand is fine, but the lampshade is very flimsy. The gold, metallic interior is actually just some kind of gold shiny cardboard, and has quite a few bumps and bashes. The material around the edges of the lampshade is lifting and uneven in places, which you can clearly see when the lamp is turned on. And bizarrely it smells of fish when lit?! We assume it is the melting glue and so keep trying to stick with it and hope the smell goes - however a week in, it still lingers! The icing on the cake is the fact that the bulb that was suggested as being complimentary to the lamp (which I therefore ordered) is the wrong fitting and is therefore unusable. Wouldn't recommend.”

Helpful Report

Posted 6 years ago

“I still have not received my delivery. I emailed to get an update and received a prompt response informing me that my item was "out for delivery today by Hermes" but the item did not reply. I then sent a follow up email on Sunday and received an email this morning but saying that same thing, so I still do not know when my item is being delivered. Iconic Lights: Shipment # 500069512 for Order # 500074106”

Helpful Report

Posted 6 years ago

“Bulb arrived broken tried to contact constomer service nemerous times with no response.”

Helpful Report

Posted 6 years ago

“Items delivered were of very poor standard. Contacted customer services via email who were not very helpful. They eventually agreed that if I returned the items I would get a refund of the items plus the delivery charge. So had to pay to return. I received a refund but not for the amount agreed! So ended up £14 out of pocket for their sub standard lamps.”

Helpful Report

Posted 6 years ago

Iconic lights is rated 4.5 based on 4,679 reviews