Iconic lights Reviews

Name: Iconic lights
Rating: 4.48

4.5 Rating 4,679 Reviews

87 %

of reviewers recommend Iconic lights

4.5

Based on 4,679 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Iconic lights 5 star review on 5th December 2019

Anonymous

Iconic lights 5 star review on 3rd December 2019

Rosannah Ashoori

Valerie Swift

Iconic lights 5 star review on 2nd December 2019

Rachael Pemberton-Baghurst

Suzanne Bennett

Iconic lights 5 star review on 29th November 2019

Anonymous

Iconic lights 3 star review on 26th November 2019

Liz Driver

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased touch lamps.one is faulty and I don't seem to be getting help to resolve this matter! Thank you.”

Helpful Report

Posted 5 years ago

Our apologies for your item being faulty and the delay in dealing with your problem, This will be resolved for you today.

Posted 5 years ago

“In fairness the price was very good - but the customer service was terrible, the delivery was very poor also”

Helpful Report

Posted 5 years ago

We are sorry to hear you was not happy with our customer service and delivery. Please let us know if the issue has not yet been resolved for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“The prices are pretty good to be fair but the service was shocking, very poor delivery also, very unhelpful if you're not sitting at home during work hours.”

Helpful Report

Posted 5 years ago

We are sorry to hear you had a problem with the delivery, we will look into this further with the carrier.

Posted 5 years ago

“Products ok, but didn't get back to me about my discount code not being added to my order. Not great customer service!”

Helpful Report

Posted 5 years ago

Our apologies, we will look into this for you.

Posted 5 years ago

“I know you only get what you pay for,but at least you expect it to work,touch lamp and bulb arrived pretty quickly,you have to assemble it and that was the first snag as one of the clips holding the glass in place was broken but it still went together ok however the bulb would not dim at all,we rang customer service who said they would send another one,nearly a week later still waiting.very,very poor.”

Helpful Report

Posted 5 years ago

Please accept our apologies, unfortunately the replacement bulb was found to be damaged in transit. We have re-sent a bulb on express delivery.

Posted 5 years ago

“The lamp arrived poorly wrapped, the box looked mangled but luckily that didn’t damage the product. Missing three screws which means it’s unstable. Also it’s quite wonky. A shame as it’s looks lovely on the site.”

Helpful Report

Posted 5 years ago

Our apologies for your item arriving damaged. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Lights when they finally arrived were nice, however half my order was cancelled by iconic lights saying it was out of stock. I queried this by email but had no reply. I phoned them to see if I could replace the item with something else, they said no, place a new order and have to pay carriage. They didn’t cancel the bulb that I ordered to go with the now ‘out of stock ‘ item so I had to phone again - twice before this was done! Delivery was also delayed (after waiting in all day). Would not recommend iconic lights (also known as value lights) due to poor customer service.”

Helpful Report

Posted 5 years ago

We are very sorry to hear about this experience as this is not our normal customer service practice. We will look into this further to resolve this matter for you.

Posted 5 years ago

“Unfortunately poor product with a lampshade that wobbled and didn’t fit properly. Not an easy return either”

Helpful Report

Posted 5 years ago

We are sorry to hear you have a problem with your item, please contact us so we can resolve this for you as our returns policy is a simple process. customerservice@iconiclights.co.uk

Posted 5 years ago

“I was disappointed to be honest- the light came with lots of scuffs and scratches, and the lamp shade looks very cheap”

Helpful Report

Posted 5 years ago

Our apologies for your item arriving damaged. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Bought two bed side lamps. Used them once, one stopped working and the other is now flickering. Threw away boxes and invoices as didn’t expect to have this happen. Not impressed at all”

Helpful Report

Posted 5 years ago

Our apologies for your item being faulty. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“The first lamp I recieved the glass was all broken. Iconlights were very fast at sending a replacement. On this one the metal part was broken. Good job I was allowed to keep the first lamp and used the metal part from that one, making one good lamp.”

Helpful Report

Posted 5 years ago

Our apologies for your item arriving damaged. Please d not hesitate to contact us if you have any further issue.

Posted 5 years ago

“Lamp came in good time. Was surprised that the shade had to be made ur self with velcro not the best. The base of the lamp also has a scratch marks all over it.”

Helpful Report

Posted 5 years ago

Our apologies for your item arriving damaged. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Item received was a Crawford tripod floor lamp. It came with 4 feet and scratched paintwork.”

Helpful Report

Posted 5 years ago

Our apologies for your item arriving damaged. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“the lamp we ordered arrived damaged and now needs to be returned.”

Helpful Report

Posted 5 years ago

Our apologies for your item arriving damaged. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Material looked okay but delivered with the shade folded that has resulted in creases in shade. You then had to try and roll two separate metal frame rings onto the Velcro. I might point out this is bloody difficult to do especially if you live alone. I was hoping they would flatten out but they have not. Then tonight a crashing in the next room turned out to be the lamp shade becoming unstuck from the metallic rim. So actually quite disappointed. It would have been bloody embarrassing if it had landed on my Christmas guests as the bed is right underneath the fitting! I suppose as with everything. You get what you pay for.”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“I found the lamp I bought very difficult to assemble, although I.m a reasonably practical person, as I couldn’t.t get it to look plumb. My daughter spent a long time trying to improve things as I hadn’t.t the energy to send it back. There seems to be a fault with the welding , things are not attached centrally. It now stands propped by a wedge !”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“We originally purchased a 5 unit ceiling light. For this we also purchased 6 dimmable lights. Lo and behold when we received the bulbs they were "non dimmable". We had to return this and order 6 dimmable lights. When finally they arrived 5 were cool white and one was warm white. Once again we had to wait to receive the correct one. So our experience with Iconiclights has not been a good one. Sorry”

Helpful Report

Posted 5 years ago

Our apologies for the issues you have experienced with your purchase from us. We will look into this further internally.

Posted 5 years ago

“We would be pleased with the lights BUT on unpacking 2 days ago, parts were missing, and the delivery company left the cardboard box outside in the rain. I have messaged and callled but noone has come back to me yet. I appreciate it is a busy time but poor customer service does not help create positive reviews!”

Helpful Report

Posted 5 years ago

Our apologies for the delay, we will look into this and get back to you very soon.

Posted 5 years ago

“Nice product, good price, but hooks missing out of one light fitting so had to buy elsewhere to get the installation completed on time.”

Helpful Report

Posted 5 years ago

We are sorry to hear you had missing items from your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you customerservice@iconiclights.co.uk

Posted 5 years ago

“Lovely looking lamp from a distance but very poor quality . Also having to assemble it wasn’t what I was expecting very flimsy and a few scratches on the poles .”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

Iconic lights is rated 4.5 based on 4,679 reviews