Iconic lights Reviews

Name: Iconic lights
Rating: 4.48

4.5 Rating 4,679 Reviews

87 %

of reviewers recommend Iconic lights

4.5

Based on 4,679 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Iconic lights 5 star review on 5th December 2019

Anonymous

Iconic lights 5 star review on 3rd December 2019

Rosannah Ashoori

Valerie Swift

Iconic lights 5 star review on 2nd December 2019

Rachael Pemberton-Baghurst

Suzanne Bennett

Iconic lights 5 star review on 29th November 2019

Anonymous

Iconic lights 3 star review on 26th November 2019

Liz Driver

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently ordered 2 table lamps but was dissapointed when I opened them to find one of the shades was dinted”

Helpful Report

Posted 4 years ago

Our apologies for your item arriving damaged. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

“The light is lovely but was not happy that when I took the sticker off at the top it took the coating of the lamp and the coating also came off the bottom when I was trying to screw the bottom to tighten it..”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

“My parcel came all bashed and had a whole in the box the light it’s self was wrapped very well in bubble wrap to protect it from damage”

Helpful Report

Posted 4 years ago

We are sorry to hear the packaging was damaged on your item. Please do not hesitate to contact us if you have any issues with the item. customerservice@iconiclights.co.uk

Posted 4 years ago

“I ordered a beautiful lamp and was pleased with how quick the delivery was. However, on opening the lamp, I was very disappointed. There were several marks all over the base of the lamp which were very noticeable. Customer service were more than helpful, top marks to Monika. I asked her if the lamps were checked before despatched for any defects but apparently not. She said she would personally find me a replacement and check for damage. She got back to me a day later to advise that, unfortunately, all the lamps had the same defect. A full refund was given which was appreciated but I do feel sorry for other buyers as these lamps are still for sale on the website which i don't think is acceptable, unless there has been new stock which is undamaged.”

Helpful Report

Posted 4 years ago

We are sorry to hear your item arrived damaged. We are currently checking all stock and have informed our supplier.

Posted 4 years ago

“Light is nice enough. The wood in the picture looks a lot lighter than it is. It’s quite dark.”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

“I didn't use the light and sent it back as I ordered the wrong fitting”

Helpful Report

Posted 5 years ago

Thank you for letting us know.

Posted 5 years ago

“Had a problem with new customer code , it said get £5 of for new customers who signs up to newsletters I did this but never got the discount when I email the company this never got resolved , I did receive my item which was of very good quality and arrived very well packed and within the set time . The item unfortunately was not suitable so now returned awaiting a refund .”

Helpful Report

Posted 5 years ago

We are sorry to hear you had a problem with the code, we will look into this further.

Posted 5 years ago

“I ordered two wall lights with light shades the shades were not the ones I ordered .was a bit disappointed”

Helpful Report

Posted 5 years ago

Our apologies, please contact our customer service team who will be happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Loved the lights. Although was informed the lights would arrive on Wednesday and didn’t arrive until Saturday.”

Helpful Report

Posted 5 years ago

Please accept our apologies, we will look into this further with the carrier.

Posted 5 years ago

“I loved the lights which look beautifully in my master en suite and master bedroom. The only problem I had was that I ordered and paid for next day delivery and when they arrived the next day both lights had broken crystals and I was sent another full fitting to replace the broken ones the next which defeated the next day charge. Also the third box when it arrived had broken crystals too! The packaging was just not good enough to get them to you in one piece!”

Helpful Report

Posted 5 years ago

Our apologies for your item arriving damaged and the replacement. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“The qualty of the lamps are not great. Wobby legs and cheap shades”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you customerservice@iconiclights.co.uk

Posted 5 years ago

“The quality is not what I expected..”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you customerservice@iconiclights.co.uk

Posted 5 years ago

“Icon lights light was ok not what I expected but it done the job you get what you pay for”

Helpful Report

Posted 5 years ago

Thank you so much for leaving a review. We really appreciate you taking the time to share your experience with us Kind Regards Iconic Lights

Posted 5 years ago

“had too make a transition piece up to secure shade in place as the brass ring was too small on 1 of the 3 lights purchased and the shade kept falling out ! too much of a ball ache to send them back . look ok now they are up.”

Helpful Report

Posted 5 years ago

Thank you so much for leaving a review. We really appreciate you taking the time to share your experience with us and really sorry to hear you had some problems with your item. If we can help any further please do not hesitate to contact our customer service who will be happy to help customerservice@iconiclights.co.uk Kind Regards Iconic Lights

Posted 5 years ago

“Cool looking shades but not the best quality.”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us.but we really appreciate you taking the time to share your experience with us Kind Regards Iconic Lights

Posted 5 years ago

“Lights that were purchased look amazing. However there were some small shards of glass in the lights and one came with no fixings. Very fast delivery would probably use again.”

Helpful Report

Posted 5 years ago

Please accept our apologies. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Delivery was quick but lamp shade was a lot small than I thought and doesn’t look as fluffy also very dark hardly get any light from it”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Wall lights ok bit smaller than expected, buying wall lights didn't expect flex and plug?? Was able to have fitted without.”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Delivered promptly and I haven’t actually contacted customer services as I’ve chosen to keep it but this was flat packed and looked cheap unfortunately. I didn’t read to see if it was flat packed before. It just isn’t particularly well finished but it was very cheap”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“We bought a new lamp which was delivered quickly. Unfortunately it was damaged so I’m having to return it which is a shame as both my wife and my I liked it. Because of this we decided not to order another one the same. Iconic lights customer service have been quick to respond and we’re just awaiting an email from them to return the faulty lamp.”

Helpful Report

Posted 5 years ago

Our apologies for your item arriving damaged. Our Customer service team will resolve this for you very soon.

Posted 5 years ago

Iconic lights is rated 4.5 based on 4,679 reviews