Iconic lights Reviews

Name: Iconic lights
Rating: 4.48

4.5 Rating 4,679 Reviews

87 %

of reviewers recommend Iconic lights

4.5

Based on 4,679 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Iconic lights 5 star review on 5th December 2019

Anonymous

Iconic lights 5 star review on 3rd December 2019

Rosannah Ashoori

Valerie Swift

Iconic lights 5 star review on 2nd December 2019

Rachael Pemberton-Baghurst

Suzanne Bennett

Iconic lights 5 star review on 29th November 2019

Anonymous

Iconic lights 3 star review on 26th November 2019

Liz Driver

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“taller than expected but looks good”

Helpful Report

Posted 5 years ago

Thank you for the feedback.

Posted 5 years ago

“Stable light, shade is not a good colour; a mid grey that does not match the lampstand. Better in chrome or black (I have replaced the shade)”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Fast efficient service. The two lamps I ordered required a lot of assembly which I didn’t like or expect.”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“I purchased thee George monkey lamp when lamp arrived I unpacked, I thought okay this is well packaged but when I look close up the arm of the monkey was broke. I honestly haven’t got anytime to go through all the Aggro to busy working so I used some filler to patch the gap all way around arm. Thing also is that the package was that well packed the item must have already been broken before packing process.”

Helpful Report

Posted 5 years ago

Our apologies for your item arriving damaged. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Good product, Assembly information not that clear!”

Helpful Report

Posted 5 years ago

Thank you the feedback and we will pass this on for improvement. Please contact our customer service team if you have any issue with your purchase from us. customerservice@iconiclights.co.uk

Posted 5 years ago

“The silver coating is chipped and flaky in parts. It could do with being a little taller... Delivery was quick and well packaged.”

Helpful Report

Posted 5 years ago

Our apologies for your item arriving damaged. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Didn’t realise I had to put the shades together myself. The shade was made of plastic and Velcro. And didn’t fit together properly, so there is a white line showing on the crushed velvet shade,”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. We are currently working on improving the design of this item. customerservice@iconiclights.co.uk

Posted 5 years ago

“No problems with company but item I bought was just cheap feel to it not worth the money ? I passed it on via eBay at a loss.”

Helpful Report

Posted 5 years ago

We are sorry to hear you was not happy with your purchase from us.

Posted 5 years ago

“The light is nice, but the bulb connector is too deep. It was very difficult to fit the bulbs.”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Lovely light but not the best quality, there are marks on the legs and one of them wont screw together properly”

Helpful Report

Posted 5 years ago

Our apologies for your item being faulty. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Good products. The customer service people though were very confusing as I placed an order and they cancelled part of it because it was out of stock. Clearer communications needed. Products were good though.”

Helpful Report

Posted 5 years ago

Our apologies for the confusion.

Posted 5 years ago

“Beautiful light shade once you actually manage to untangle all of it due to the poor packaging & put back on the gems that fall off in the process..”

Helpful Report

Posted 5 years ago

Our apologies and thank you for the feedback. We will pass this information on to look at making improvements.

Posted 5 years ago

“Whilst I was very pleased with my first purchase, second item arrived damaged. I am sure the company will be happy to get me a replacement lampshade...”

Helpful Report

Posted 5 years ago

Our apologies for your item arriving damaged. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“we had to have our order sent back as it was damaged,replacement sent that was also damaged,now a waiting a refund,before we try ordering again.”

Helpful Report

Posted 5 years ago

Our apologies for your item arriving damaged and also your replacement. The packaging is under review on this item. We have now issued a full refund back to you.

Posted 5 years ago

“Order was delivered quickly but unfortunately it had a manufacturing defect which meant we had to return it. Website promises “easy returns” but the reality of this was that I had to send several emails to (a) request return authorisation, (b) to request an alternative return method after realising that the default Post Office return method was insufficient to cover the dimensions of my return package and then finally a further follow up to request an update on my refund a week after it had been received your Iconic Lights (which I only knew threw the couriers web tracking updates) but my money had not been returned. Their “easy returns” process clearly needs a bit of work. That said everything was sorted in the end and I would likely still order from them again in the future.”

Helpful Report

Posted 5 years ago

Our apologies for the problems you have experienced, we are currently reviewing our returns process to make this easier for our customers.

Posted 5 years ago

“Quick with delivery but 2 light bulbs were not working once the light had been fitted. Disappointed”

Helpful Report

Posted 5 years ago

Our apologies for your item being faulty. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“I received my order in good time. The wall unit was as it should be, the floor lamp was not satisfactory insofar as the black base had a huge white streak through it and was not at all like the picture in the catalogue. I phoned them, a lady said to supply photographs. I did and they asked me if i wished a refund or a replacement. I chose replacement and it arrived within 48 hours.”

Helpful Report

Posted 5 years ago

We are sorry to hear how your item arrived.

Posted 5 years ago

“First of all my package went missing - apparently it was signed by neighbours, I didn’t get any memo or anything of where can it be, my neighbours said they didn’t get it. I got it eventually a week later. Lamp itself is alright, I wouldn’t pay the money I paid for it again though. The stand is all good but the shade is...something else. It was just very unnecessary to make it out of 2 folding bits that you put together with Velcro, then the ‘golden strip’ that doesn’t fit well, too much hassle, it’s just a lamp shade! It gives the impression it cost about £15 which I don’t mind if I wouldn’t pay more. All in all it looks alright from far and makes the room brighter so it does fulfil the floor lamp task lol”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Service was great not fussed about the way the lamp shade turned up and having to roll it up to make one never mind”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Website and delivery fine, lamp delivered quickly without damage. Lamp isn't what I expected. Didn't realise shade material would be velcroed to the metal rings, looks a bit cheap. And whole shade is very wonkey and I have tried to straighten it but think it's the design of the metal shade rings.”

Helpful Report

Posted 5 years ago

Our apologies for your item being faulty. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

Iconic lights is rated 4.5 based on 4,679 reviews