“Recently had to return an item that had obviously been sitting in a warehouse for many years. I was told to drop the item down to my nearest Asda and when I informed them that I was actually registered disabled they arranged a collection for me which I thought was fantastic until they failed to turn up on the said day and when I asked the collections fella he told me they had only been emailed that morning [the next day as to what was arranged] to come collect the parcel that needed returning.”
“It advertises easy returns and refunds. I have been waiting for 3wks for my refund, and still no sign. My return parcel apparently went missing en route, this is the third time this has happened,on each occasion I had to send a pic of my returns receipt. I order quite a bit from this shopping channel, but not any more.”
“Spoke to someone on live chat to see if I placed an order when would it arrive. They assured me by Thursday (chat on Monday)
Placed order which then said dispatch in 3-5 working days!
So this would be too late. I telephoned to cancel the order, I was told that the warehouse would be contacted and I’d receive my refund in 3-5 days.
Brilliant.....Wrong I’ve just received an email telling my order has been dispatched and yep it will be delivered in 3-5 working days (their favourite numbers)
I’m the meantime I ordered from somewhere else. So now I’ll have double the quantity and half too late.
So talking to anyone is a total waste of time.
First & last time I’ll use this company.”
“Ideal world are not true to their word. For example the true flame solar lights are double the price one would pay on eBay. Sellers on eBay also offer free postage. Don’t be conned by Ideal World. Check on eBay first before you buy anything from them and save yourself a lot of money.
I am amazed that people actually get taken in by the high paid presenters !”
“I ordered the full BOGOFF set the other day only to find that the concentrate is missing from the order and now will have to await the best part of a week to get what I want.
I am so annoyed and the guy on the phone could hardly speak English and spoke over what I was trying to say.
No wonder they cannot get it right!
Sticking to the shop brands in future, less hassle!”
“really disappointed - bought an item that I was looking as it was "on offer", lead time quoted at time of order 3-5days. It's now day 6, nothing has been delivered, no emails or contact calls to advise when delivery might be or if there is a problem. when I contacted them they said they would get back to me and haven't...not a tuppenny purchase either spent £400+ here...shocking business, wish I'd checked the feedback on line first as it's very very poor with everyone!!!! Small claims court here we come!”
“I bought a ufo drone for my grandkids in December and it's still not been delivered sent email and keep bieng told it's been left in the outbuilding but there are no outbuilding at where I live”
“The goods are always in top quality and delivered quickly. On the one occasion I had to return a faulty pair of shoes it was dealt with quickly and to my complete satisfaction.Also the link up with Asda makes returning easy.”
“Emailed them on numerous occasions and twice in the last 2 days about their "service". They either ignore the emails or reply with an answer that bears no relation to the questions asked. I'm going to report them to Trading Standards and Watchdog. Hopefully they can put an end to their dodgy practice's.”
“Quite often their special deals are a con. Especially now on their birthday week as they have put up the prices and given a discount which is less than the normal special deal price anyway.
Only item I have been really satisfied with is the Halogen oven which I bought when on special deal. Drill bits failed as the tips broke off drilling quite soft material and replacement cost are not worth it.”
“Ordered Shadazzle and was so excited when I received it as it could clean and polish such a variety of household issues. Decided to put it to the test and do what I had seen on the programme. Absolutely useless. I now find i have wasted my money as I paid £5.99 p&p and would have to pay to return it so there's no point. Ideal World have lied about what this product can do, taken my money and even worse, they are reviewing the reviews as they come and guess what..................... my review isn't there at all. What surprise! Very, very disappointed and will not be purchasing any more items from them.”
“Purchased new dual sim smartphone, charged battery and used for less than one day and battery completely dead. Battery now won't charge, had to return and told it will take around 2 months to repair, obviously going to China for repairs, or maybe Pakistan where the extortionate call station is, cost more than £6.00 to call them. I have to buy new phone now, and then in 2 months Maybe I'll get the repaired one back, or refund if I'm lucky. Tried to explain you can't manage 2 months without phone, he seemed not to understand ! Will definitely not use this company ever again.”
“Ideal World Reviews, being looked at and blocked by Ideal World because they do not like what has been written about Ideal World and the way that they mishandle contact about faulty products and the miserable customer service, or Mis-service as it should be named.”
