“Been with anibase for 18years with current pets. And before that 20 years with previous pets.
Have moved home and told I now need to have a subscription if I want to remain.
Contractually I find this disgusting. Prepared to pay for change but not a monthly/annual subscription. Horrid change to contract.”
“I actually paid for transfer of ownership when registering my dog
They emailed to ask if this was intentional as it was needed and refunded £30 to me. Great customer service”
“Excellent service with a reasonable wait for help. I registered my cats in about 5 minutes by speaking to an expert rather than make a mistake and it was a pleasure.”
“I received such lovely customer service from team at identibase. My dog sadly passed over the rainbow bridge. I called their service line and got through to the team immediately. I am pleased to say that my situation was dealt with the upmost sensitivity and compassion, which is a throw back to real customer service, very rare these days. Thank you identibase.”
“Very helpful young lady jenny! She explained everything to us and made us feel at ease registering our pup. Definitely recommend to friends and family.”
“I rang to change over my dogs microchip to me from the breeder. Luke was extremely helpful and explained everything I needed to know. He made the process easier than I thought. I would highly recommend your company to other dog owners.”
“I just wish they would stop pestering me via email saying registration it's not complete just because I haven't subscribed to their services my cat in an indoor cat I don't need to pay 9p a day or whatever it is.”
“Amazing our cat Barney went missing - the staff were so kind. within the hour they had provided a poster we could use , handy hints and had sent his details to their network. This meant we could flyer the neighbourhood and within 2 days we had 2 Sightings and were able to locate him and bring him home - AMAZING SERVICE”
