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Ikea Reviews

1.5 Rating 1,627 Reviews
11 %
of reviewers recommend Ikea
1.5
Based on 1,627 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Ikea 1 star review on 3rd May 2025
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82
Anonymous
Anonymous  // 01/01/2019
Booked and paid £ 45 for what I thought was going to be a home visit for planning my kitchen. I then got a phone call on the day of the so calles visit to say that they plan your kitchen over the phone ! They got me to measure the kitchen and send photos. Then having spent 2 hours on the phone he planned the kitchen which was wrong and I still have not seen a plan of my kitchen. A total waste of money and time.
Helpful Report
Posted 5 years ago
Had lunch while on an Ikea shopping trip. (Meatballs) ... Friday. 1 am Saturday morning while Driving on way home from friends had To pull over in a lay-by and was violently sick. How I got home is still a mystery to me. The same followed for the whole weekend and 5 days later, 2 days off work I’m still not right. I have never experienced vomiting like it before ..... The food health and hygiene Procedures where obviously let down and needs looking at. Never again ... just on way to the doctors now .....
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Posted 5 years ago
I would avoid Ikea if I could go back in time all together. Their online service is the worst and their actual shop even more. Its a shame as some products are great but its such a hit or miss just not worth it. I have ordered items worth of 300 just to return 3 of them because of the quality sucked. It was only 50 pounds but they asked me for 25 pounds return charged despite the fact it was within a week which I have ordered. No option to fill in online form ( such as amazon), no way to drop of the item ( the vase is apparently 5 cm too long to fit them) so I should pay 25 for a bad quality items to return? I am so upset as they make it sounds on the website they are guaranteeing the returns for 365 days which is a joke. When calling them (being on hold for 15min) they confirmed that no other way but to pay without even asking what could be the reason to return, why is customer not happy could they help in any way? Not at all, just pay 25 pounds. I am in absolute shock and will never use Ikea again)
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Posted 5 years ago
The delivery driver was a total ass. He said " They could only carry the boxes to 1 room". The majority of our 110 boxes went in the basement but there was a hide a bed couch we wanted left in the living room. He couldn't understand it would save him carrying those 2 heavy boxes down the stairs. Then he couldn't count the boxes. He needs replaced. IKEA Denver
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Posted 5 years ago
Awful delivery service: you order the item, choose a delivery date and the slott time, you PAY the service charge, you receive the email confirmation and ... you don't receive the items because, without any email or phone call, they got canceled your delivery.
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Posted 5 years ago
They stole my money. I ordered a sofa online, then decided to cancel. They said ok just refuse delivery and it’ll be returned. So I did. I never got a refund. I’ve tried calling and emailing dozens of times and never got an answer or the system automatically hangs up on me. I’d pursue legal action but it’s only Around $650 So I’m not sure if I should sue for this or not. I won’t be surprised if Ikea lands in legal trouble because I think this is happening to many people. I guess I lost $650 :/
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Posted 5 years ago
Online shopping is terrible. 10 days to deliver a small pack. It took me a lifetime to find shipment tracking link.
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Posted 5 years ago
We purchased a King mattress from the Ikea store in Minnesota and paid $129 for the delivery charges. It was delivered today and the mattress was left within its packing. When the delivery folks were asked to unpack it and lay it on the box spring they said that the delivery did not include unpacking. That was quite a rude shock!! I called the Ikea customer service and the lady (Victoria) at the other end was not helpful and rather curt, saying that $129 did not cover for the assembly (the mattress did not need assembly, just needed to be unpacked). This was my first and, unfortunately, last big purchase from Ikea. Poor service from Ikea, the personnel in customer service need better manners and training.
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Posted 5 years ago
Super disappointed with your insufficient customer service. I spent 57 minutes on the first call only to be disconnected. 77 minutes on phone call number 2. Had to speak to 5 different people to get a simple solution for a simple problem. I tried emailing and the response I received was that ikea would get back to me in 96-120 hours?! Seriously, what are you guys doing over there?!
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Posted 5 years ago
I bought 500 USD worth of furniture in Japan. Eight months later, I had to return to the US and sent back all furniture new, unused, with the packaging not even opened. IKEA Japan has a 365-day return policy and I have several emails acknowledging I was owed a full refund. And then, because of an error on their end, they could not process a refund to my American credit card! I didn't understand - it was a MasterCard that can be used internationally. It was the same MasterCard they had no trouble charging 500 USD in the first place. For four months I've been arguing back and forth with IKEA. They will only mail a check to a Japanese address; I asked them multiple times to contact IKEA US for me, so that my American CC could be refunded. They refused. I reached out to IKEA US for help - they also refused. This is a total scam.
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Posted 5 years ago
Damaged parts, missing parts,HORRIBLE customer service; cannot contact ANYONE or get a returned call
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Posted 5 years ago
CLOSE IKEA SPAIN. IKEA QUALITY IS BAD. IKEA CUSTOMER SERVICE IS VERY BAD. CLOSE IKEA SPAIN. IKEA SPAIN HAS MONEY PROBLEMS OF THAT. IKEA SPAIN WILL SOON BE BANKRUPT
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Posted 5 years ago
CLOSE IKEA SPAIN. IKEA IS BAD QUALITY. IKEA IS VERY BAD CUSTOMER SERVICE. CLOSE IKEA SPAIN NOW!! IKEA SPAIN IS IN MONEY PROBLEMS BECAUSE OF THAT. IKEA SPAIN IS ALMOST BANKRUPT
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Posted 5 years ago
CLOSE IKEA SPAIN: IKEA is BAD QUALITY. BAD CUSTOMER SUPPORT. CLOSE IKEA SPAIN!!!
Helpful Report
Posted 5 years ago
Some time has passed and my complaints have still not been resolved. IKEA in Murcia in Spain is not serious. My complaints are not being processed. IKEA MURCIA does not call me back. When I call IKEA Murcia again, they always let me wait at least 1 hour on the phone. IKEA Murcia supplies broken and damaged cabinets and they do not solve the problem. IKEA Murcia promises a lot, time and again but does not keep its promises. IKEA Murcia leaves me with damaged cupboards, doors and shelves and does not supply any new parts for the cupboards. IKEA Murcia IS UNRELIABLE. IKEA Murcia also works with a delivery service that throws shelves and cupboards. For me there is only 1 solution and from now on it is to buy furniture and cupboards from another company. I warn you: Do not buy anything at IKEA MURCIA. You will regret it otherwise.
Helpful Report
Posted 5 years ago
Some time has passed and my complaints have still not been resolved. IKEA in Murcia in Spain is not serious. My complaints are not being processed. IKEA MURCIA does not call me back. When I call IKEA Murcia again, they always let me wait at least 1 hour on the phone. IKEA Murcia supplies broken and damaged cabinets and they do not solve the problem. IKEA Murcia promises a lot, time and again but does not keep its promises. IKEA Murcia leaves me with damaged cupboards, doors and shelves and does not supply any new parts for the cupboards. IKEA Murcia IS UNRELIABLE. IKEA Murcia also works with a delivery service that throws shelves and cupboards. For me there is only 1 solution and from now on it is to buy furniture and cupboards from another company. I warn you: Do not buy anything at IKEA MURCIA. You will regret it otherwise.
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Posted 5 years ago
Ha pasado un tiempo y mis quejas aún no se han resuelto. IKEA en Murcia en España no es grave. Mis quejas no se están procesando. IKEA MURCIA no me devuelve la llamada. Cuando llamo a IKEA Murcia nuevamente, siempre me dejan esperar al menos 1 hora por teléfono. IKEA Murcia suministra gabinetes rotos y dañados y no resuelven el problema. IKEA Murcia promete mucho, una y otra vez, pero no cumple sus promesas. IKEA Murcia me deja con armarios, puertas y estantes dañados y no suministra piezas nuevas para los armarios. IKEA Murcia NO ES CONFIABLE. IKEA Murcia también trabaja con un servicio de entrega que arroja estantes y armarios. Para mí solo hay una solución y de ahora en adelante es comprar muebles y armarios de otra empresa. Te advierto: no compres nada en IKEA MURCIA. Te arrepentirás de lo contrario.
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Posted 5 years ago
Don’t buy online and don’t try to complain to customer service either because they won’t respond or they’ll hang up on you THREE times. I bought a closet system and all of the parts were literally just THROWN into one big ass box. Nothing was secured, the boxes (and the board to my system) were warped because nothing was correctly packaged. And no I try ruins either. I’ve been a long time okra customer bit after this (and after leaving multiple messages for their customer service) I can confidently say that IKEA is some ass. Won’t ever waste my money here again.
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Posted 5 years ago
Don’t get anything delivered - they are a complete joke with regards to compensation if anything’s damaged,offered me a £10 voucher to spend with them even though I’d paid £39 for delivery of damaged goods - had to drive to the store to swap the damaged items and that’s there goodwill gesture lol u can’t make it up
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Posted 5 years ago
Ordered some furniture online, waited 3 weeks for delivery, order when arrived was missing some items, spent few hours on the phone to try to get all my items from my order resend, when after few days started putting furniture together some of panels inside a box were damaged. Spent half day to calling customer service, constamtly busy or when you get somebody they were saying that they will transfer you to other dept just to drop your call or to busy line which automaticly disconnect you. After 3 days of trying to file complaint finaly gave up. What a pitiful disgusting customer service, IKEA US really dont care aboslutely ridiculous attitude they have towards their customers. Never will buy from them.
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Posted 5 years ago
Ikea is rated 1.5 based on 1,627 reviews