Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,639 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,639 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th September 2025

Maya Luna

Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Megan Gregory

Ikea 1 star review on 13th December 2023

Costa Fedorov

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful ecommerce experience. Like 1993. Selected item, put in cart. Going through check out and it kicks and error on a numerical field. I try a bunch of different ways to enter my phone and it finally takes the data. Get to payment page - can't buy it because it's out of stock. Thinking buggy page, I call customer support. Nope - it really is out of stock. Just for fun I go back to site, I can still put item in my cart, get all the way to payment before it tells me it's not in stock. This is an absurdly easy fix that even crappy companies got right when GW Bush was still president.”

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Posted 5 years ago

“Multiple bad interactions with ikea. I ordered shelving. It arrived banged up beyond usable. They agreed to send another set - "just throw it away" they said. The next one was similarly banged up. I gave up on that.”

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Posted 5 years ago

“I got a bookcase. The build quality is soo low that I can't use it even like a dog-shelter. Value for money ratio was very high.”

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Posted 5 years ago

“Tried to order a sofa for the "family price" yesterday, but the online system was not working. Told me to try again later. I kept trying throughout the day, with no luck. Then, today, I am able to order the sofa, but the "family price" is gone. I called Customer Service to inquire about purchasing the sofa with the "family price" since I was unable to yesterday. Victoria from Customer Service was not helpful at all. Even though the error was on their end and I could not order the sofa yesterday, I still cannot get the sofa for the "family price." With this COVID-19, they need to figure out their online system ASAP.”

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Posted 5 years ago

“I had a bad experience with Ikea service and customer care for installing a kitchen unite, their sales representative is not explaining exactly the service they provide, they make u you sign on the order without knowing, after waiting for the delivery 2 weeks, they came first time and told me I have to remove the old until first, so I did after struggleing to get somebody to remove, after one more week, when they arrived they told me that they don't fix the plumbs they only install the unit, so I had to search again for a pipe fitter to do this simple job they couldn't provide the customer though we are paying for installation, and now the installation went totally wrong and still leaking after the pipe fitter fixed it, I paid triple price for the installation, besides the inside cabinets are poor quality as not as expected, shame on them”

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Posted 5 years ago

“Steer clear! Ordered a kitchen, waited several weeks, truck shows up which slides past my driveway, Then the drivers backed into the ditch. My neighbour pulled them out, they offered to leave my kitchen and appliance s on the street and wanted me to sign their delivery slip. I said no, they drove away. Two weeks went by, nobody came back. Frustrated I just returned it! Total unprofessional service from there phone system, lack of follow up, staff are powerless to make decisions, drivers aren’t qualified to deliver! Not worth the experience!! Disappointing Greg”

Helpful Report

Posted 5 years ago

“I was in the Vaughan store yesterday and with whsts going on with the Corona virus there was NO sanitizers at the doors or anywhere in the store, shocking!!!! I went to costco today and they greeted everyone with wipes!”

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Posted 5 years ago

“YOU ARE BETTER OFF BUYING FROM ANYWHERE ELSE BUT IKEA!!!!! I purchased 2 "Lack coffee table for a project I planned. Both arrived damaged in a few places. First phone call, Ikea rep wanted to see the pics, told me to email them to him. I waited a few days, nothing. So I call in, 15 minutes on phone, then transferred and disconnected. Third call in 32 minutes on phone only to be told to repack items and ship back. I was like, WHAT?!?!?! How do you want me to pack this in a box with no styrofoam or anything? all the pieces came shrink wrapped to a piece of cardboard which resembled a lid to a huge bankers box. No protection at all. Rep said put it all in a box, print the Fedex slip and send it back. Don't they realize that if I do that it will punch a hole through the box? Fedex won't except insecure items. They expect me to spend money to secure it, just so they can receive damaged items. Bottom line is DO NOT BUY FROM IKEA. I actually was able to see the cardboard honeycomb inside this table. Seriously? they use cardboard to fill the gap thickness of a table? I would rather buy from a second hand store, offer up, mercari, etc. I have seen better furniture at Walmart!!!!!! I will reach out to m credit card company and get my money back. If I worked for consumer affairs, I would be closely inspecting each and every item they sell to anyone in the U.S. I know that furniture stores mark up their items between 100-400%, but there are many ways to get quality items at a low cost. so many options out there, just avoid IKEA. Read the reviews yourself, if you on a budget, buy second hand stuff, its well worth it. They won't refund unless I find a box, pack it so fedex will except it, and ship it back. they shipped it poorly, and honestly I can't do the same to them, but I should not have to spend money to ship it back..... I will let my bank handle them......”

Helpful Report

Posted 5 years ago

“Horrible service, they want to charge me $49 for a reschedule delivery because they couldn’t find my house and I was home, and then proceeded to tell me they called my phone and I had it on me the whole time and NOBODY CALLED. Ridiculous, never ordering from here again. Can’t even get my refund because THEY DONT DO REFUNDS.”

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Posted 5 years ago

“Ikea have now failed to deliver twice to my home. They didn't call on either occasion to inform me of this, it fell to me to contact customer support. They charge GBP39 for delivery, which they refuse to reimburse. However, they will offer a GBP20 voucher for each failed delivery, which is frankly laughable as I have no intention of ever shopping with them again.”

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Posted 5 years ago

“This is the worst experience I have ever had with a company. I was charged $463. No emails, no tracking, and my account says no purchase history. Today is the day I'm supposed to receive my items and I have no way to know if they're even coming.”

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Posted 5 years ago

“Bought $400 of stuff online. I’m sure it would have been great stuff, but we never received it. My husband and I were both home anxiously waiting the day it was supposed to be delivered. Nobody ever knocked. The whole day passes by. Still no ikea. I get an email from IKEA saying they want us to pay $50 more to deliver it. Why are they charging me twice for a service they never provided? I called ikea support, and they said that apparently nobody will come to deliver the items unless you answer a call from an unknown number a couple hours beforehand. I never answer calls from unknown numbers. It should be illegal to charge people for services you did not provide. I will not be paying for redelivery, and ikea is refusing to refund the $50 I already paid for delivery. Unfortunately, I paid with a debit card, so there is no way to dispute the transaction. We will never purchase from ikea again.”

Helpful Report

Posted 5 years ago

“You can not I repeat can not return a mattress at IKEA. They will only let you exchange even though the receipt will say any item can be returned with receipt within 365 days of purchase.”

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Posted 5 years ago

“I purchased a songsand 6 drawer bedroom unit and it's really been a poor unit. The drawers dont fit well. The gromita that connect to the screws are badly fitting.. 2 drawers fit well in unit and the other 2 main drawers are lousy.”

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Posted 5 years ago

“I just wanted to say how horrible Ikea is as a company I worked for Ikea one of their warehouses and I got fired for no apparent reason even though they said there was an investigation on it they actually never found anything they said that there were accusations against me but they could not prove any of the accusations they just told me that they had to fire me because of what the accusation said even though they told me they were going to do an investigation and yet they never did and when I met with the lead HR woman all she kept doing was changing her story around over and over and over again I guess all I can say is that if anybody were to work for Ikea just watch out because it's a really good company but when they have it out for you you're pretty much s*** out of luck”

Helpful Report

Posted 5 years ago

“I went in store to purchase a few items and realized they were to big to fit in my car, so I decided to get it delivered from the Schaumburg location. While setting up the delivery I was asked to pick a timeframe, I picked 9am-1pm at 12:45pm I was called and informed that the delivery was going to be late (I had to ask how late) 1-2hours. (I already set up assembling of the product and is now forced to reschedule AND pay a cancellation fee) I called ikea 3 times was hung up on twice. The IKEA representative informed me that she was not going to refund me the delivery charges and I would have to go back to ikea Schaumburg (2 hours away from me) and I might get the delivery charges refunded. It's safe to say I will never shop, visit nor encourage anyone to ever shop at ikea again.”

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Posted 5 years ago

“I was getting ready to order 3 bedroom sets complete with closet kits and light fixtures, a living room set, dining room set, sunroom and outdoor furniture because I fell in love with what I saw, but after seeing all of the bad reviews about warped and damaged products, refund refusals and (to add insult to injury) customer service reps who are rude and hang up on customers! Tsk tsk IKEA you just lost out on a whole lotta money. Smh.”

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Posted 5 years ago

“As I write this, I have been on hold for 3 hours now - with stupid music playing and all I want to do is cancel an online order that I just found out cannot be installed in my house after all because of the type of securing needed (which was not relayed during the booking). If I had known, I would not have pressed that purchase button. Now I have been waiting 3 hours trying to get it cancelled before delivery and delivery charges. Emailed too, but then they say 96 hours to 120 hours which is about the time of delivery. What kind of service is this. Horrible. Still waiting online before I give up which I guess is what you want.”

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Posted 5 years ago

“The web page is awful. We have been trying to order few things using the gift cards and we only get the message "cannot retrieve the payment data". Useless system.”

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Posted 5 years ago

“Can I give them less then 1 star. Order was delivered and never showed up,,,,,3 times!!! The products, service, ordering process is terrible. NEVER again. This is why they are SO cheap. Under cover boss needs to go there!”

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Posted 5 years ago

Ikea is rated 1.5 based on 1,639 reviews