Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,627 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrivle product Brusali cabinet. Parts missing, poor instructions, wrong directions made it impossible to properkly assemble. Wasted 6 hours, but it is still so wobbly I wouldn't trust it. I wrote a bad review review, and IKEA bounced it, saying it violated their privacy policy. But I gave no privacy information at all! Seems like they no longer put negative reviews on their website. And forget trying to reach them I called six times, and the average wait time was to be 72 minutes! If they can't service what they sell, they should just shut down for now. Bad company!”

Helpful Report

Posted 4 years ago

“To All those that Might Want to Avoid Falling Victims to Criminal Organizations: To the Consumers out there, I was an Employee of Ikea from 1991 to 1995; Ikea's owner Ivan Kamper was affiliated with Nazis Hitler; he hires War Prisoners and US employees and pays them minimum salary. Ikea's Director of Advertisement Josefina describes and advertises on the floor of the US West Stores female employees size of their Clitoris and Diagnoses IKea Employees as having "CLINTONITIS" during the Clinton Administration and HR Director Chuck asks female employees to "SIT ON HIS LAPS". These EUROPEANS SWEDES COULD NOT BE MORE DEMORALIZING TO THE WORK FORCE AND VIOLATORS OF CIVIL & LABOR LAWS BECAUSE THEY ARE NOT MORE CRIMINALS. Their Black Employees get Shot and Killed so often that is Questionable WHY BLACK EMPLOYEES THAT WORK FOR IKEA GET KILL....OBVIOUSLY SWEDES ARE RACISTS AGAINST BLACK & HISPANICS and they Hire Them to Describe the Size of their Private Clitoris and to Kill Black Employees.....they were behind the Shooting of Cop Christopher in Torrance Sports Chalet and Big Bear to Marry their Prinscess Magdalene to a White Guy named Christopher. The Swedes are Buying USA Technology in the form of Radio and Sound Amplifiers made by Jews in Culver City and reselling it to the Russians. The USA State Department has Banned any and all Sales of USA Radio Amphlifiers and Technology to the Swedes because they turn around and sell the USA Technology to the Russians. The Swedes also provide Free Transportation in the Form of Volvo Automobiles to transport and move around the Wife of RAUL MODESTO CASTRO. They are Pro-Communist and one of the Worst Places to Work and to Buy Furniture from; which is cheap plywood and Costs the Price of what you would pay for Good Furniture some where else. IKEA is NOT recommended to buy furniture for its Low QUALITY LEVEL...THEY ARE A CRAZY ORGANIZATION; and as an Employer their NON-Ethicals of describing Employee's PRIVATE PARTS; AND shooting dead and Killing Black Employees is well known in the Carson Store. I worked in the Corporate Department and they Are AS TRASHY AS ASSOCIATING WITH CASTRO'S COMMUNISM TO RAPE THEIR Female EMPLOYEES AT THE HANDS OF UNIVISION WHILE THEY WERE ADVERTISING IN THE CHRISTINA SHOW, in Channel 23 to marry their Jews and Europeans as Princess. When you think about buying a Piece of Furniture at IKEA think about who they Rape their Employees and Shoot them dead and band with the Castro Dictatorship to oppress and use the Anchorman of Univision Guillermo Benites, Channel 23 to take the employees to the same location their Company Controller Judy Dattels use to Vacation in Las Vegas or San Francisco to Rape her employees so Judy Dattles could marry her Jewish Daughter to a Criminal; and how they sell their Cars to the Castros and the Kremlin, and shoot black employees to their death. I experienced this treatment being Transferred from Jews at Carnival Cruise Lines to a Jew Controller at IKEA in the Carson Headquarters of the area West. These SWEEDES ARE AS CRIMINALS AS JEFFREY EIPSTEIN AND HARVEY WEINSTEIN. And if you get on a Ship of Carnival Cruise Lines you might not only catch Covid-19 but the Jewish Board and Owners of CCL have NO ETHICAL VALUES AND THEY MIGHT GO FOR YOUR PRIVATE PARTS AND FOR DESCRIBE RIGHT ON THE BOARD OF THEIR CRUISESHIPS YOUR ENTIRE PRIVATE LIVE. THEY ARE THE MOST DEMORALIZED CORPORATE ENVIRONMENTS THAT YOU CAN COME ACROSS JEWSHISH CARNIVAL CRUISES LINES & SWEEDES IKEA INTERNATIONAL. Besides that they furniture is cheap and pressed recycled crunches.”

Helpful Report

Posted 4 years ago

“Worst customer service ever! The biggest mistake we made was to order sofa and sectional from ikea! It has been 3 weeks and still not delivered! Their customer service does not pick up phone (tried for 2 hours). Tried dm on twitter and a response comes after 7 days stating yes it will be delivered on 8/8. Come 8/8.. text from ikea that it will be rescheduled! If you are spending 2000$ on furniture, the least you expect is basic customer service! Can’t even review the product as I have not received it after 3 weeks and I am not sure if I will receive it or get my money back! Will complain to BBB for sure but other buyers beware of this 0 customer service company”

Helpful Report

Posted 4 years ago

“I was shocked that IKEA was not practicing COVID19 protocols. No one was monitoring the number of people entering nor the social distancing throughout the store.”

Helpful Report

Posted 4 years ago

“Can’t get a hold when calling - and tried many times, different options They have only 2 number and they hang up Scheduled a delivery day and not an update the day before or on the expected day, no note of being late - big nothing Very disappointed and frustrated If IKEA can’t support the customer need, get more employees at least to call or email customers With an order update”

Helpful Report

Posted 4 years ago

“We ordered our love seats from Ikea. They sent the love seats (in June)with no covers saying the covers will be delivered in the beginning of July. When the date came and went, I called and they said they are now on back order and to wait another couple weeks. I waited ..nothing..so I call back and am told that the order was canceled because they don’t have them in stock. But I could order more in a different color, but they are over 100$ more each. After spending hours on the phone, a rep said he would give me a 140$ gift card to cover the difference. I still haven’t received the gift card from over a week ago. I call today and they have no record of the convo and are refusing to issue the gift card. On top of that, they never issued the refund for the order they canceled. Now we have two love seats and no covers. They said we could send the love seats back but they won’t pick them up and refund me until after COVID....I spoke with a supervisor, and she couldn’t help me. And said there is no one else I can talk to.”

Helpful Report

Posted 5 years ago

“I placed an order for the opening of our new office on June 6,2020 with delivery scheduled for July 2,2020. Later I received an email on June 16 that the order was being 'picked' with delivery now scheduled for August 13,2020. Impossible to get any updates and when I placed order # in system it indicated that it didn't exist. They must have a better system to inform customers.”

Helpful Report

Posted 5 years ago

“we ordered a lot of furniture from Bordeaux France for delivery in France with a delivery date of 31st July. The goods did not arrive although according to the website they were in transit. When we contacted customer services we were told they next delivery date is 7th September. We have no bedroom furniture having just moved house and are expecting our grandchildren to visit in 2 weeks. So very disappointed with the service as goods were in stock according the website when the order was placed so i cannot understand why there is such a delay.”

Helpful Report

Posted 5 years ago

“NON EXISTENT CUSTOMER SERVICE! During the lockdown (6th of June) I tried to order smaller items (nothing large that would incur excessive postage) and the Ikea insisted charging me £30 for postage which was outrageous. So to justify such high postage costs, I ordered a couple of Kallax units. Few weeks later, I found that the postage price for the items I wanted in the first place came down to £9. So I cancelled the order and bought what I wanted with much more reasonable postage. However I still have not received a refund for cancelled order. There is no way to contact Ikea, no email and the web chat is just a robot that is useless. I had to raise PayPal claim and even then Ikea didn’t refund. Weeks later Im still waiting for the resolution. Its has been 5 weeks since I cancelled my order! No contact from Ikea, they just could not care less! I tried to publish my review on Ikea site and was not able to, each time the message came ‘inappropriate language’. There was nothing inappropriate I wrote in my review, tried to amend many times but still the same. IKEA DOES NOT WANT YOUR REVIEW UNLESS ITS 5 STAR!”

Helpful Report

Posted 5 years ago

“They didn't deliver my full order. When I try to call customer service they say they are experiencing higher than normal call times and hang up, no holding period. The tracking service does not provide detailed information. I have no idea how to get the product I paid for!”

Helpful Report

Posted 5 years ago

“If there was a zero satisfaction option, I’d have chosen that. I paid 169$ for delivery for items ordered online, and asked for a call before the driver arrived. No call: and I get an email advising of a failed delivery. I call customer service - customer service is also the complaints and escalation department - the person tells me (after nearly 30 minutes total hold time) that there is no delivery time available for another 20 days. I would have to pay 40$/week storage after the first week until the item is delivered meaning I would have to stay home all day since they aren’t reliable about calling ahead as promised . I can’t change my order to pick-up because I asked for delivery (not pick-up) when I ordered online, and once the items are paid for, no changes allowed. I can cancel the order and get a refund, but will not be refunded for the delivery charge. It’s the worst customer service I’ve ever ever experienced. I’ve never shopped at Ikea before and wouldn’t shop there again.”

Helpful Report

Posted 5 years ago

“The least reliable delivery! Ordered table online on Monday and been informed the delivery between 8am-20pm on Wednesday. Waited on Wednesday, Thursdays and Friday nothing arrived. Made several calls and after long waiting time nobody answered calls. Sent email without reply. Sent message on their Facebook then got reply "Our parcel service provides estimated delivery dates, they are not guaranteed. If you have not received the order by the end of the next business week please let us know and we will look into it for you." Totally disappointed!!!”

Helpful Report

Posted 5 years ago

“If I could have given 0 stars I would have. I ordered several items in February. After 2 1/2 months the items came, minus one item. After trying to get through on their phone and chat lines for hours, I finally got through. The customer service rep promised to expedite the item. Well, almost 6 MONTHS LATER - I received an e-mail that it was shipped at the beginning of the week- what a crock!! I have viewed the Fedex site for shipping info and guess what! IT STILL HAS NOT BEEN SHIPPED. Ikea only wrote up a shipping label. I will NEVER order from Ikea again. I do NOT recommend Ikea.”

Helpful Report

Posted 5 years ago

“Have spent a month trying to get a hold of someone at IKEA to get missing and damaged items replaced from an online order. They have disconnected emails for communication unless you are cancelling an order, their customer service number has a message stating they cannot take your call. I have called their US corporate office, I have emailed their world headquarters, and still no response. I will never spend another dime with this company. I will not even write about the horrible service from their delivery company. We have been loyal customer of IKEA until now...done. I consider them a thief since I cannot get items I have paid for!”

Helpful Report

Posted 5 years ago

“Waited patiently for 2 1/2 months for a few shelves. Was not given any tracking information. Arrived unexpectedly and had to go to the post office to pick up the parcels. They were completely destroyed by the time they got to the post office outlet. They had been packed with NO padding and extremely poorly (just thrown in, heavy on top of breakable, too much extra space with no packing) so that the boxes broke down, the tape was ripping, and there were gaping holes all over the boxes. I am shocked there was no missing hardware! However, the metal rods meant to support two of the shelves were all snapped in half and thrown into one of the other boxes. Have not been able to get in touch with customer service as phone is busy, chat is busy, and e-mail communications are suspended. Extremely disappointed, especially as a past fan of Ikea store offerings. Will not be recommending and will be telling anyone who will listen about this horrible experience and complete lack of care! Ikea- you should be making this right!”

Helpful Report

Posted 5 years ago

“they did not deliver the parcel! a nightmare to track it”

Helpful Report

Posted 5 years ago

“Placed an order on June 26, 2020. Purchase price and delivery fee of $99 was withdrawn from my bank the same day. Ikea scheduled my delivery date for July 28, 2020 between 9am and 9pm. Within this whole month, we never received an email or a call that it would late. I called customer service and they dropped the call twice after 2 rings. My husband and I were at home the entire day waiting for the delivery. They NEVER showed. I wake up the next day and they send an email at 8:15 am that our order has been cancelled. Total waste of a day. Now we wait 2 weeks to get a refund. It should be same day refund. When you send a cancellation email after a delivery date, our refund should show up in the account as well. If there were negative stars to give, I would. This was our first encounter with this store and their online ordering, absolutely horrible. Thanks for nothing.”

Helpful Report

Posted 5 years ago

“we are still waiting for a base unit that was not delivered to us and this is now over a month ago. IKEA you will already be aware of this as my builders spoke to you and were asked to contact DPD themselves to find where the missing parcel was. We received a notification that the missing item would be delivered to Go Outdoor (parcel number 15500806953984 Urban Exchange) on the 14th July. It was not there when we arrived to collect it and we went again today to check. We have been 3 times now! What a waste of time as it WAS NEVER DELIVERED!!. We ordered and PAID for all goods from you on the 3rd July and our cafe was to be opened on the 8th July or shortly thereafter! It remains closed as our kitchen is yet to have a missing part delivered and then it needs to be built. We have since on the 24th bought the missing item again so we would like a refund for the item that WAS NEVER DELIVERED!! I have send numerous emails to you without a reply and I am currently in a queue trying to speak to someone (28th July) and I've been on hold for over 45 minutes... I really do not want anymore time wasted on this and I would be happy for this to receive priority since we have wasted time, resources and petrol, running about trying to rectify your error. BUT I WILL NEVER EVER BUY ANYTHING FROM YOU AGAIN!!”

Helpful Report

Posted 5 years ago

“We bought the plexyglass Tobias chairs. They look great - but 2 of them broke backwards when we were sitting straight, leaning with our backs against the back part. We are not overweight 180 and 130 pounds. Very dangerous. My husband hurt his hamstrings with a deep cut by falling backwards and slicing up his skin from the broken seat part of the chair. I tried to contact Ikea in April - it was not possible to send an email with our photo of the broken chair. I tried to call - they did not take any phone calls because of Corona. We drove to Sunrise Ikea in Florida in June - the line was standing outside in 105 F around the building. No, we did not return the two broken chairs and we did not get our money back. We just gave up. Very disappointing!”

Helpful Report

Posted 5 years ago

“It was my mistake, I didn't search for IKEA online order performance. I order furnitures in June and it was supposed to deliver on 20th July. As there was no call or email on my order status, I called their customer service, one of the worst I ever had, they have no clue on new delivery date and don't have a number of the shipper for me to follow up. They keep on switching the calls and finally just dropped off to my face. Never expected such a disguisting attitude from a reputed company. If anybody has got the address to escalate this matter to corporate level, please share.”

Helpful Report

Posted 5 years ago

Ikea is rated 1.5 based on 1,627 reviews