Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,655 Reviews

11 %

of reviewers recommend Ikea

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1.5

Based on 1,655 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Ikea 1 star review on 13th September 2025

Maya Luna

Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Megan Gregory

Ikea 1 star review on 13th December 2023

Costa Fedorov

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you are going to buy furniture from this mob pray it does not develop a fault. If you need to contact them the only branch in the country you can get hold of is Milton Keynes. If you try and contact your local branch (mine is Exeter) the automated voice on the phone says it is closed despite you ringing within the official opening hours. If you visit your local branch to try and sort out a problem you will join a huge queue of other suckers trying to sort out their problems. Please do not spend your hard earned cash with this company.”

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Posted 6 years ago

“I placed an online order with ikea online australia.Within seconds i called the service centre to add 2 items to the order. they refused to let me. refused to offer any solution whatsoever, jsut kept telling me to pay a second delivery fee, HOrrible nasty customer service officer and manager-completely dismissive and rude. Launched into a blame game on me selecting the wrong quantity and how its all my fault and im stupid. Hung up in tears!!”

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Posted 6 years ago

“To blame your horrible service, nonexistent communication, and outrageous delays on covid is pathetic. I ordered three chairs online on July 19th, received an email that day for estimated delivery of august 14th. Heard NOTHING until I finally got a response via PM in response to posting a complaint on your Facebook account, the person telling me my furniture could be expected September 12th. Again, No communication until I asked. September 10th, again, after I asked, I am told via PM that my chairs are on backorder. Within *minutes* of that message, I am told my chairs are discontinued and I will be issued a refund. Amazing that I was able to order my chair in the first place if it was discontinued; is your inventory tracking software broken? There is zero concern for how inexcusably awful this business is.”

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Posted 6 years ago

“OMG I had a customer service rep at ikea scream at me today and then when I asked his name, he screamed even more and then hung up. I have never had a customer service rep raise their voice at me before. Will never shop here again.”

Helpful Report

Posted 6 years ago

“I ordered $200 of artificial flowers from them and they were absolutely horrible not at all as advertised I tried calling them and their line goes dead after a couple of rings and you can’t email them I ordered them April 27 2020 and returned them over two months ago, still no refund or contact from them and it’s completely useless to try and get in touch with them, they should be investigated and shut DOWN! You can’t treat customers like this and continually keep doing it with no repercussions!!! Who do you have to contact to report these people?”

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Posted 6 years ago

“Ignoring government guidelines and letting people go without face masks thinking about their own sales irresponsible company.”

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Posted 6 years ago

“Missing hardware. Cannot phone your store as you won’t answer the phone. I am 90th in line to online chat about the issue. Have someone at my home installing the cabinet that I purchased, had delivered and put together. But clearly missing an important piece of hardware. Please do not blame your atrocious customer service on Covid either. Last time I ever purchase anything from Ikea.”

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Posted 6 years ago

“Broken sofa. Got through to customer services assured I’d be called back. NOTHING. Now saying customer services is closed. I have no sofa!!”

Ikea 1 star review on 8th September 2020

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Posted 6 years ago

“if you have to have any purchases delivered run as far and fast away from this company as you can. Their customer service is awful. They put in my address for for Dennis Ma and they tried to deliver it Boston and I had to wait a full week for the delivery to arrive. All they said was I am sorry. They do not care that because of this I could not meet the dead line for the completion of a job putting the job off by a month. Run as far and fast away from this store. When they messed up the order at the store they could not fix it over the phone or on line, so I had to travel a extra hour to the store and spend another hour and a half in the store and then a hour back home to fix a order they messed up.”

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Posted 6 years ago

“Furniture never delivered for over a month and a half! They charged your money right away though...”

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Posted 6 years ago

“I ordered a hideaway bed, it shows it was supposed to be delivered a month ago and it still has not come. I have contacted customer services via email and phone to no avail. Pretty pathetic.”

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Posted 6 years ago

“I ordered a dresser that never arrived after waiting almost 2 months. I dont believe Ikea ever intended to deliver this dresser. They had the nerve to say it had been picked then nothing. Trying to talk to them was impossible. They would not respond. Tracking the order number told me they never heard of me. They sure heard of my money which they pocketed imediately. This company is a scam.”

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Posted 6 years ago

“I ordered online. Delivery date was communicated. By email and text message. All that came, no delivery. On the website if the transportation company was mentioned that it was delivered. I do understand technical issues. I do NOT understand no communication. Thessaloniki, Greece”

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Posted 6 years ago

“I placed an order in July for furniture- a delivery date of 18/08/20- £39 delivery charge. Waiting in all day- log on to my account as the delivery is 4 hours late- and the delivery date has slyly been changed to September- no email or anything from ikea. Try to speak to someone on customer services but I got a robot that repeatedly asked for the order number and email- then. Tried to actually phone and speak to someone but got some sort of complaints company- that is computerised. Ikea just expect you to take days off work waiting for their orders to then change the date without even informing you! Terrible experience and daughter so disappointed that she still hasn’t got her furniture- it’s not like it’s made to order!!”

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Posted 6 years ago

“Placed order with Ikea on line 07/25/20 and used the Ikea credit card. Well, the amount was posted on 07/26/20 for payment. It is 08/15/20 and my order has not even been picked yet, but they want the payment. I have contacted the credit card company. I have no one to blame but myself, I should have read the reviews first. Will NEVER order from them again. It is sad that this company does not care. Please---read the reviews before placing any orders, better yet don't place any orders with them. If you can't get to the store to buy what you need, go elsewhere and save yourself a headache......”

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Posted 6 years ago

“Terrible customer service. Ordered $800 bed and never got it. Have called daily for several hours and have not been able to get help. I have to call the bank to dispute the transaction now. Impossible to get any customer service.”

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Posted 6 years ago

“Customer services is sucks.... never given an invoice for my shopping and can't get a hold of any one to inquire it, they don't accept emails...?????”

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Posted 6 years ago

“First, the executives have decided to close down my local store for fear. Next I order some furniture, and of course you can't go to the store and pick it up, so I finally broke down and ordered online. A month to deliver? You have to be kidding. Finally received it today and because their packaging is so crappy it is damaged. Now waiting on the phone for 30 minutes so far wasting more of my time to get it returned. Just unbelievable. Ikea used to be a fun place to visit. Now not worth the hassle. Go to your local furniture store instead.”

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Posted 6 years ago

“cursed pick up utter waste of time. My order was suppose to be ready for pick up 4 days ago I cant get them on the phone, they don't anwser emails and their staff on their chat line keeps asking me to call back another time. Meanwhile nobody knows where my stuff is which i was charged 5 bucks for delivery fee”

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Posted 6 years ago

“To everyone who is still waiting on their delivery even though the “estimated delivery date” is already in the past with no updates in sight, please give up. IKEA ran my card $2.5 grand and my furniture was sitting in a warehouse for weeks. Customer service agent incompetent at best. Then they stopped answering their lines completely. Weeks later I receive an email, IKEA cancelled my order and wiped my items in my account, (which I carefully selected) clear. No furniture, no money. No updates, no communication. No longer a customer.”

Helpful Report

Posted 6 years ago

Ikea is rated 1.5 based on 1,655 reviews