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Ikea Reviews

1.5 Rating 1,627 Reviews
11 %
of reviewers recommend Ikea
1.5
Based on 1,627 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Ikea 1 star review on 3rd May 2025
Mily
Ikea 1 star review on 11th December 2024
Megan Gregory
Ikea 1 star review on 13th December 2023
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Ikea 1 star review on 13th December 2023
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Ikea 5 star review on 26th September 2023
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Wayne
82
Anonymous
Anonymous  // 01/01/2019
OMG I had a customer service rep at ikea scream at me today and then when I asked his name, he screamed even more and then hung up. I have never had a customer service rep raise their voice at me before. Will never shop here again.
Helpful Report
Posted 4 years ago
I ordered $200 of artificial flowers from them and they were absolutely horrible not at all as advertised I tried calling them and their line goes dead after a couple of rings and you can’t email them I ordered them April 27 2020 and returned them over two months ago, still no refund or contact from them and it’s completely useless to try and get in touch with them, they should be investigated and shut DOWN! You can’t treat customers like this and continually keep doing it with no repercussions!!! Who do you have to contact to report these people?
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Posted 4 years ago
Ignoring government guidelines and letting people go without face masks thinking about their own sales irresponsible company.
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Posted 4 years ago
Missing hardware. Cannot phone your store as you won’t answer the phone. I am 90th in line to online chat about the issue. Have someone at my home installing the cabinet that I purchased, had delivered and put together. But clearly missing an important piece of hardware. Please do not blame your atrocious customer service on Covid either. Last time I ever purchase anything from Ikea.
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Posted 4 years ago
Broken sofa. Got through to customer services assured I’d be called back. NOTHING. Now saying customer services is closed. I have no sofa!!
Ikea 1 star review on 8th September 2020 Ikea 1 star review on 8th September 2020 Ikea 1 star review on 8th September 2020 Ikea 1 star review on 8th September 2020 Ikea 1 star review on 8th September 2020 Ikea 1 star review on 8th September 2020 Ikea 1 star review on 8th September 2020 Ikea 1 star review on 8th September 2020 Ikea 1 star review on 8th September 2020
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Posted 4 years ago
if you have to have any purchases delivered run as far and fast away from this company as you can. Their customer service is awful. They put in my address for for Dennis Ma and they tried to deliver it Boston and I had to wait a full week for the delivery to arrive. All they said was I am sorry. They do not care that because of this I could not meet the dead line for the completion of a job putting the job off by a month. Run as far and fast away from this store. When they messed up the order at the store they could not fix it over the phone or on line, so I had to travel a extra hour to the store and spend another hour and a half in the store and then a hour back home to fix a order they messed up.
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Posted 4 years ago
Furniture never delivered for over a month and a half! They charged your money right away though...
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Posted 4 years ago
I ordered a hideaway bed, it shows it was supposed to be delivered a month ago and it still has not come. I have contacted customer services via email and phone to no avail. Pretty pathetic.
Ikea 1 star review on 31st August 2020
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Posted 4 years ago
I ordered a dresser that never arrived after waiting almost 2 months. I dont believe Ikea ever intended to deliver this dresser. They had the nerve to say it had been picked then nothing. Trying to talk to them was impossible. They would not respond. Tracking the order number told me they never heard of me. They sure heard of my money which they pocketed imediately. This company is a scam.
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Posted 4 years ago
I ordered online. Delivery date was communicated. By email and text message. All that came, no delivery. On the website if the transportation company was mentioned that it was delivered. I do understand technical issues. I do NOT understand no communication. Thessaloniki, Greece
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Posted 4 years ago
I placed an order in July for furniture- a delivery date of 18/08/20- £39 delivery charge. Waiting in all day- log on to my account as the delivery is 4 hours late- and the delivery date has slyly been changed to September- no email or anything from ikea. Try to speak to someone on customer services but I got a robot that repeatedly asked for the order number and email- then. Tried to actually phone and speak to someone but got some sort of complaints company- that is computerised. Ikea just expect you to take days off work waiting for their orders to then change the date without even informing you! Terrible experience and daughter so disappointed that she still hasn’t got her furniture- it’s not like it’s made to order!!
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Posted 4 years ago
Placed order with Ikea on line 07/25/20 and used the Ikea credit card. Well, the amount was posted on 07/26/20 for payment. It is 08/15/20 and my order has not even been picked yet, but they want the payment. I have contacted the credit card company. I have no one to blame but myself, I should have read the reviews first. Will NEVER order from them again. It is sad that this company does not care. Please---read the reviews before placing any orders, better yet don't place any orders with them. If you can't get to the store to buy what you need, go elsewhere and save yourself a headache......
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Posted 4 years ago
Terrible customer service. Ordered $800 bed and never got it. Have called daily for several hours and have not been able to get help. I have to call the bank to dispute the transaction now. Impossible to get any customer service.
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Posted 4 years ago
Customer services is sucks.... never given an invoice for my shopping and can't get a hold of any one to inquire it, they don't accept emails...?????
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Posted 4 years ago
First, the executives have decided to close down my local store for fear. Next I order some furniture, and of course you can't go to the store and pick it up, so I finally broke down and ordered online. A month to deliver? You have to be kidding. Finally received it today and because their packaging is so crappy it is damaged. Now waiting on the phone for 30 minutes so far wasting more of my time to get it returned. Just unbelievable. Ikea used to be a fun place to visit. Now not worth the hassle. Go to your local furniture store instead.
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Posted 4 years ago
cursed pick up utter waste of time. My order was suppose to be ready for pick up 4 days ago I cant get them on the phone, they don't anwser emails and their staff on their chat line keeps asking me to call back another time. Meanwhile nobody knows where my stuff is which i was charged 5 bucks for delivery fee
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Posted 4 years ago
To everyone who is still waiting on their delivery even though the “estimated delivery date” is already in the past with no updates in sight, please give up. IKEA ran my card $2.5 grand and my furniture was sitting in a warehouse for weeks. Customer service agent incompetent at best. Then they stopped answering their lines completely. Weeks later I receive an email, IKEA cancelled my order and wiped my items in my account, (which I carefully selected) clear. No furniture, no money. No updates, no communication. No longer a customer.
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Posted 4 years ago
I went to ikea’s website, carefully selected specific sizes and shades of furniture, and checked out. I chose the delivery option due to the fact that my small children will not wear masks, and we decided to avoid large crowds. The total was nearly $2,500 charged to my card. IKEA gave me an “estimated date of arrival”, and the time frame (between 9am-9pm.) Since my order needed to be signed for and I live in an apartment, I wanted to be sure I was home during the delivery. On the date listed, I waited all day for the delivery, which never arrived. One week later, there was no change to the estimated delivery date (it was in the past). After calling customer service pressing all possible prompts, I was transferred to a customer service agent. I’ve never received such lack of care and help on a customer service call. The woman told me the date is just an estimate, not accurate. And that in fact my order was sitting in the warehouse still. I asked her for an updated delivery date, and she said she didn’t know. IKEA charged me nearly $2,500 and my furniture was sitting in a warehouse with no delivery date in sight. Not even another “estimate”. This is unacceptable! After 3 weeks I receive an email stating my order has been CANCELLED. My cart and history in my account wiped clear. Every item I carefully selected, IKEA deleted. The email said that the $2,500 would be refunded in about two weeks. That’s over a month. No money, no furniture, no communication, no updates. I’m beyond disappointed with this company. How come other giants like Walmart and target are able to keep up with supply and demand just fine and IKEA just falls apart?!
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Posted 4 years ago
3 weeks I ordered. Order still in process or still on its way. Ikea needs some technology as it is a terrible service and a logistic nightmare. I was going to place another big order but I learned how this company is unreliable.
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Posted 4 years ago
Ordered a large tv unit and took 3 weeks to be delivered to a store near me but it was incomplete and services said they would deliver the parts(which would’ve come in another month). So drove to the store and gave them all the goods back they promised to refund which never happened till a week later when I opened a case with PayPal who got my refund the next day! Do not order online with Ikea as you’ll struggle to get your money back and may get incomplete packages!
Ikea 1 star review on 9th August 2020
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Posted 4 years ago
Ikea is rated 1.5 based on 1,627 reviews